Clean Sweep Chimney Sweeps Inc

Last year we had someone from Clean Sweep clean our fireplace and do an inspectionWe were informed that the front glass piece had a very small leak, and we were given a quote to replace itWe decided against it last year, but when we had it inspected this year in June, we told the technician that we wanted to go ahead and replace the glass piece after allHe told us that he would order the piece, and that it should take 1-weeks to get it inHe said that the quote from last year - $- still stood He did not ask for a down payment, nor did he tell us that there was a time limit on the quote
We did not get a call from the company until over two months later that the piece was inThey left a message on our answering machine saying the piece was in and ready to installThings had picked up at my work and I didn't have the time to schedule a day for it to be installed, so I was not able to immediately schedule it to be installedI called back weeks later, and was told that the old quote no longer stoodThey gave me a new quote for $653, which is $more than the original quote (49% increase)I don't understand how the cost can go up so much from one month to anotherIf the piece was ordered and in stock, waiting to be installed, shouldn't the cost be the same? How can they increase the cost of the piece $189, if it is just sitting in their warehouse? If I had called back a few weeks earlier to have it installed, wouldn't the cost be the same? This makes no sense, and this company is not trustworthyThey waited over months to call back and tell me the piece is ready to install, and then tell the price has gone up because the manufacturer raised the price in September (which, again, does not make sense because the piece was ordered and ready to install at our house in August)I was also informed that their hourly rate increased, so the new installation price went up $(again, if I had called back a few weeks earlier, wouldn't the labor have been the same?)
Be wary of companies that frequently change their price quotes, and inflate prices on a whimWe will be looking elsewhere to have the glass piece replaced."

Justin just left my home after completing a full wood stove sweep and he was by far one of the friendliest professionals I've had the pleasure of working with since moving to the Springs in August. He called and kept me updated on his arrival, explained how I could tell what type of insert I had, was efficient, cleaned up after himself (of course I'd expect this but we've had some contractors not be so wonderful in this area) and made sure I knew when to have it cleaned, provided some suggestions on firewood sourcing, and made sure all of my questions were answered. Kudos to him for doing a great job.

I also want to commend the woman (name?) I spoke to when making the appointment. She was friendly, helped with finding a mutually available date, and I felt well respected.

So - great job. I'll be using you next time and will refer you to anyone I know needing any sort of service from which you pr