Clean Sweep Environmental Inc

Complaint: ***
I am rejecting this
response because:
Dear Representative,We must certainly are consumers of your businessservice. We received directcommunication via email from your representative for a Mortgage pre-approvalletter We also received a sales pitch fromyour rep regarding the fast speed of your mortgage process. We were promised a day turnaround and thisled us to our decision to accept your company as the mortgage lender for ourreal estate transaction. We regularlycommunicated with your mortgage rep and learned how many excuses one personcould give. We also were required to deliver our contractand also sign official documents requested by your rep. We also received a congratulatory email fromyour rep that the mortgage was fully approved and committed. Weused this information to make business decisions that affect our saleOnlyweeks later did we learn that the mortgage had contingencies. Let’s put this into perspective. If your company was hired by my neighbor totrim branches for a tree that was 50% on my property and you damaged my propertywould I not be entitled to complain about your services? Thistransaction is no different. Myfinancial well-being is fully dependent on your company’s ability to deliver a timelymortgage to my buyer. We have beenwaiting about months and still no firm commitment even though my buyer hasbeen cooperative in the process That iscertainly not good customer service Your dismissing of my claims is an example you’reyour company’s disregard for the impact to me. I certainly am affected. You should be looking into this and provideme with detailed reasons why this process is not completed yet and doing yourbest to resolve this. Otherwise thiscomplaint should stand and become public record Thank you for your assistance
Regards,
*** And *** ***

I contacted Mrs *** and she indicated that the Loan Officer called her back and updated her on the file So at this time, she feels that the communication issue is resolved

Mr. and Mrs [redacted] are not customers of ours.  Unfortunately, we can not respond or discuss the application of our clients with them.  First Alliance Home Mortgage has been in business for many years and has thousands of satisfied clients.