Clean Water Action Inc.

We have already given our detailed responses in Revdex.com complaint ID# *** and ID# ***Mrs*** has yet to reach out to us at Professional Placement Services or the client Aurora Health Care to state why she does not believe she owes this balanceAurora Health Care is the original
creditor and this debt has not been soldAurora Health Care has validated this debtWe do encourage Mrs*** to call us at 855-777-or Aurora at 800-326-to discuss this furtherAt this time, Aurora has again stated that this is a valid debt

I have searched our data base for the telephone number ###-###-####, which is the number Mr*** provided within his complaint.Whereas, I can not locate that telephone number associated to any account within our office, I have placed that number on a never call fileThis will disallow our calling
that telephone number ever, even if it would show up in our data base in the future.Mr*** indicated within his complaint that the telephone number reaches his office/business locationPerhaps there may be other inbound numbers which reach that location which we are at this time unaware ofIf that may be so, we can disable any additional telephone numbers which may reach Mr***'s office, if provided.The name of *** *** is common within our data base, so I am unable to determine if there is any active account(s) for this *** ***.It will be impossible to comply with Mr***'s request for any correspondence, based upon the fictitious address and e-mail which he supplied within the complaint.Please let me know if we can be of any further assistance in this matter.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No debt validation letter was sent to me on these dates listed above mentioned from this companythere was no verification of original signed contract documents sent to meOnly my medical recordsI still have not received the followingProvide a copy of my signature with the provider of service to release my medical information to you
Regards,
*** ***

Thank you for bringing this to our attentionWe did contact Aurora with your claim that this debt should not be reporting on your credit reportsAurora has responded that we should keep reporting this debt at this time since Aurora does view this debt as a valid debtAurora did let us know if they wish us to remove this debt, they will tell us to remove it.At this time, since Aurora is validating this debt as valid and told us to keep reporting, we will not be removing this debtOur Collection Manager *** *** asks you to reach out to him at ###-###-#### to discuss this matter so we can come to more satisfactory outcome for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to reopen this complaint as I didn't have enough time to respondI have only just seen the two e-mails from the Revdex.com in my AOL accountWhat do I need to do to get this resolved? PPS did not speak to the correct department at Aurora they probably just spoke to BillingThis complaint is being looked into by the Risk Management Department as of Nov8th and it takes 30-days for them to reviewThey have apologized that this went to collections and that they didn't contact me at the time it was put under disputeBelow is the letter I received from AuroraI would like to receive any correspondence from Revdex.com in writing not via e-mail please as I do not check this account regularly due to too much spam mailRegards, *** ***----------November 8, 2016Dear Mr ***,Thank you for bringing to our attention your experience at Aurora's Sinai Medical Center on January 3rd, This letter is to acknowledge that we have received your complaint and are in the process of investigating your concernsIt is our goal to provide every patient with the best possible quality of care and you described an experience that does not meet these expectations.The department manager will be reviewing your concerns regarding the care that you receivedWe will complete our investigation in approximately days and inform you of our findings and any actions that we have taken.I am truly sorry about your experience at our facilityIn the interim if you have any questions you can reach me directly at ###-###-####.Sincerely*** ***Clinical Risk ManagerAurora Sinai Medical Center
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for bringing this to our attentionWe here at Professional Placement Services believe this matter has already been resolvedWe have validated the debt Mrs*** owes to Aurora Healthcare and have reached out to the client when asked by Mrs*** to validate this debt. We
received a fax from Mrs*** (see attached) on January 9, where she disputed the account and stated she was refusing to payWe did verify the debt with Aurora at that time, sent validation of the debt to Mrs***, and updated her credit report that she was disputing the debtThe validation was sent January 12, to her address.On March 27, we received an E-Oscar dispute via the credit bureaus stating this debt had inaccurate informationAurora did validate the information as being accurate at that time. On March 28, we received an E-Oscar dispute via the credit bureaus stating that the debt should be deleted as the contract was cancelled or rescindedSince Mrs*** did receive medical care from Aurora, Aurora did verify that this was not the case.On April 24, we did receive an inbound call from Mrs*** claiming that this was not her and she was a victim of fraudWe did follow the Aurora fraud process, told Mrs*** to contact Aurora and turn in her police report for identity theftMrs*** never followed up with Aurora on this matter, so Aurora informed us to keep collecting on the balance.On August 30, we did receive another demand for proofWe did send another validation letter and itemized statement at that time.On September 14, we did receive another E-Oscar dispute via the credit bureaus claiming that she was not aware of the collection on this accountMrs*** was aware as she had already faxed us a refusal to pay, claimed that this was fraud, and had disputed this for two other reasons in the last months.On September 26, we did receive another E-Oscar dispute via the credit bureaus claiming inaccurate informationWe did send another validation notice and itemized statement to the address on the Revdex.com complaintWe have not received any of the validation letters back returned mail.We do encourage Mrs*** to reach out to our collection manager *** *** ** *** to discuss this matter with himIf there is something specific she is disputing, we can bring it to Aurora's attentionAt this time, Aurora has validated this debt is valid numerous times

Thank you for bringing this to our attention. We believe this to be a duplicate complaint, the same as ID# [redacted], and we have already resolved this matter.We do not buy debts here at Professional Placement Services. We are contracted by Aurora to work accounts on their behalf. We are considered a business associate under HIPAA law and in compliance with all HIPAA regulations.We do encourage Mrs. [redacted] to call our Collection Manager [redacted] to discuss any further issues.

Good Afternoon,     Thank you for bringing this to our attention. At Professional Placement Services we take all complaints very seriously. We believe that we have already resolved this complaint to the best of our ability.   We received written correspondence from Mr. [redacted] March...

14, 2016 where he wrote “Bill under dispute with Aurora” on the back of our bill we had sent to him. We did contact our client, Aurora Health Care on March 14, 2016 to see if this was true and updated our credit reporting to mark this account as disputed on March 14, 2016. Aurora responded March 23, 2016 with “These is no record of a recent dispute on file. Patient is responsible for the balance of $935”.  I do not have any records that we have ever talked to Mr. [redacted] about this account. We have again requested for Aurora to validate this debt, but until Aurora tells us to remove it, we will keep reporting it as disputed.   We have sent Mr. [redacted] a copy of his itemized statement. We do encourage Mr. [redacted] to reach out to Professional Placement Services, either before or after he receives his itemized statement, at ###-###-#### if he wishes to discuss with our Collection Manager [redacted].   Thank you for your time.

Complaint ID:  [redacted] - Professional Placement Services, LLCDate Filed:  11/20/2016  I would like to add the attached document to my complaint as Professional Placement Services did not convey accurate information in their response and now they have been instructed to remove this from my credit report. Please confirm receipt of this e-mail. RegardsTeresa [redacted]Cell: [redacted]

Good Afternoon,  Thank you for bringing this to our attention. At Professional Placement Services we take all complaints very seriously. We believe that we have already resolved this complaint to the best of our ability. We did contact Aurora about the complaint that was received and...

sent a copy of the complaint, to Aurora. Aurora's response was that the account is valid and Aurora will notify you to remove the accounts from the credit bureau, if necessary, in the future.  We at Professional Placement Services have already stopped calls and letters to Mrs. [redacted], as of the letter of dispute received September 29, 2015. We did update her credit bureau at that time that this bill was under dispute. At that time Aurora did validate the debt with us at Professional Placement Services. At this time Aurora has again validated the debt and will notify us to remove from her credit bureau, if necessary, in the future.

Thank you for bringing this to our attention. We here at Professional Placement Services take all complaints very seriously. Our records show that we did send the removal notice to all three credit bureau's on October 4, 2013. We did have our administrator due a manual deletion today for...

Mr. [redacted]. Please allow 5 to 10 business days for the credit bureaus to update. We have also sent a letter to Mr. [redacted] letting him know that we did send another manual removal notice to the credit bureaus on this account. If Mr. [redacted] has any further concerns or questions, please contact [redacted], our Collection Manager, at his direct number ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want this removed from my credit report as it never should have gone to collections.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will contact Aurora; however, it is your agency reporting me not Aurora and I was advised by Aurora billing department that I have to contact your agency. As indicated I have obtained copies of the EOB's from the dates of service in question. I have also communicated with Aurora regarding the failure to bill or attempt an alternate form of communication prior to theses invoices being sent to collections. Be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g (Sec. 809) that the debt you are reporting was disputed and removed due to failure to validate within the allotted time. Your Agency got this debt from AmeriCollect who failed to show proof that the debt you are reporting is accurate, specifically the alleged contract or other instrument bearing my signature, as well as proof of your au[redacted]ity in this matter. Absent such proof, you must correct any erroneous reports of this past debt.   Agencies aregiven thirty (30) days from the disputes I made through the credit bureaus to validate the report alleged debt. You failed to respond, on point, in writing, hand signed, and in a timely manner. After the reporting was removed your organization resume to report the alleged debt on my credit repo1i(s). I request that this matter is permanently closed and all adverse reporting be removed. Please provide proof and correct the reporting and remove this debt from all sources to which you have reported it. For the purposes of 15 USC 1692 et seq., this Notice has the same effect as a dispute to the validity of the alleged debt and a dispute to the validity of your claims. This Notice is an attempt to correct your records, and any information received from you will be collected as evidence should further action be necessary. This is a request for information only, and is not a statement, election, or waiver of status.
Regards,
[redacted]

Thank you for bringing this to our attention. We here at Professional Placement Services take all complaints very seriously. We did have phone number 262-735-4075 on an account in our office tied to a different name and we have removed the number. The phone number has also been added to our "Never...

Call" dialer software so the phone number can't be dialed, even in error. If Mrs. Wagner has any further questions or concerns, she can reach out to our Compliance Manager at 414-220-4111.

Good Morning,Thank you for bringing this to our attention. At Professional Placement Services we take all complaints very seriously. We believe that we have already resolved this complaint to the best of our ability. We did contact Aurora on November 2, 2016 after the first notification was received and again on November 21, 2016 after the second notification was received. At this time, Aurora is advising us to continue to report to the credit bureau. Aurora did state in their second response that they would notify us to remove, if necessary, in the future. Aurora does have a process in place to notify us for credit bureau removal. We have not received anything from Aurora to remove at this time.

Thank you for bringing this to our attention. Here at Professional Placement Services we take all complaints very seriously. We believe that this debt is being reported correctly and that Ms [redacted] was aware that this debt existed. The debt in question is an Aurora owned debt. Here at...

Professional Placement Services we do not buy debt, we only work accounts on behalf of our client. This account came to our office on June 3rd, 2015 and was first reported to the consumer's credit report on July 21st, 2015. Since July 21st, 2015 the account has been reported only by PPS and has not be removed.  We first spoke to the Ms. [redacted] on June 24th, 2015 and at that time she claimed she had no money to pay off the account. She did not dispute the debt at that time. We next spoke to Ms. [redacted] on November 1st, 2016. At that time she asked about her settlement options and if she could get an itemized statement sent to her. We sent her an itemized statement on November 8th, 2016 in the mail. On February 15, 2017 we spoke to Ms. [redacted] who claimed that her insurance should have paid this bill, wanted another itemized statement, and wanted her medical records. Ms. [redacted] was given the Aurora Medical Records phone number so she could call and order her own medical records.  On April 24th, 2017 Ms. [redacted] called us to let us know that she was never notified of this debt and so it should not be on her credit report. When PPS tried to explain that she had spoken to us numerous times, Ms. [redacted] stated she had an attorney. Ms. [redacted] ended the call on us when we asked for her attorney information. On May 20th, 2017 Ms. [redacted] called in to pay off one of her invoices. At this time Ms. [redacted] told the rep she would be paying off one invoice at a time. On June 5th, 2017 Ms. [redacted] called in to ask for another itemized statement and claimed she was unhappy with the first itemized statement. Aurora has strict guidelines on how their itemized statements look and we follow their guidelines as they own the debt. We did send another itemized statement to Ms. [redacted] on June 6th.If Ms. [redacted] has any concerns, please reach out to our Collection Manager [redacted] at ###-###-####.

I never received a copy of a signed letter of validation from this place. All they sent was a bill.
This collection agency is in direct violation of my rights according to the HIPPAA law.
HIPAA regulations in the United States prevent any medical documentation to be shared. That means that when the hospital sold the debt to the medical collection agency or firm that is all they got, just the debt. No information, no details. Just the dollar amount, and the date that it was acquired.

Good Morning,Thank you for bringing this to our attention. At Professional Placement Services we take all complaints very seriously. We believe that we have already resolved this complaint to the best of our ability. We did contact Aurora on November 21, 2016 after the first notification was received. At this time, Aurora is advising us to continue to report to the credit bureau. Aurora did state in their response that they would notify us to remove, if necessary, in the future. Aurora does have a process in place to notify us for credit bureau removal. We have not received anything from Aurora to remove at this time.

Thank you for bringing this to our attention. We here at Professional Placement Services take all complaints very seriously. We believe that this matter is resolved.We did receive a written notice from Ms. [redacted]-Washington on November 4, 2016 asking for validation of the debt. We did send...

validation of the debt on November 10, 2016 to the same address she included in her complaint. We never received any response, in writing or verbally, to our validation letter. When we received the complaint, we did reach out to North Georgia Neurological Center, our client since we do not own this debt, for them to validate again that this debt has not received any payments that were not reported to us. The client responded they have never received any payments on this debt. They did ask that if Ms. [redacted]-Washington does not believe she owes them, if she could provide proof that this was paid or a reason why she doesn't believe that she owes this debt.We have sent another validation letter and an itemized statement of charges out to the address that was mailed today, July 5th, 2017. We do encourage Ms. [redacted]-Washington to reach out to our Collection Manager [redacted] at 855-777-0317 to discuss this matter and hopefully help her come to a resolution on this matter.