Clean Water Action

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will contact Aurora; however, it is your agency reporting me not Aurora and I was advised by Aurora billing department that I have to contact your agencyAs indicated I have obtained copies of the EOB's from the dates of service in questionI have also communicated with Aurora regarding the failure to bill or attempt an alternate form of communication prior to theses invoices being sent to collectionsBe advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, USC 1692g (Sec809) that the debt you are reporting was disputed and removed due to failure to validate within the allotted timeYour Agency got this debt from AmeriCollect who failed to show proof that the debt you are reporting is accurate, specifically the alleged contract or other instrument bearing my signature, as well as proof of your au***ity in this matterAbsent such proof, you must correct any erroneous reports of this past debt Agencies aregiven thirty (30) days from the disputes I made through the credit bureaus to validate the report alleged debtYou failed to respond, on point, in writing, hand signed, and in a timely mannerAfter the reporting was removed your organization resume to report the alleged debt on my credit repo1i(s)I request that this matter is permanently closed and all adverse reporting be removedPlease provide proof and correct the reporting and remove this debt from all sources to which you have reported itFor the purposes of USC et seq., this Notice has the same effect as a dispute to the validity of the alleged debt and a dispute to the validity of your claimsThis Notice is an attempt to correct your records, and any information received from you will be collected as evidence should further action be necessaryThis is a request for information only, and is not a statement, election, or waiver of status Regards, [redacted]

Good Morning,Thank you for bringing this to our attentionAt Professional Placement Services we take all complaints very seriouslyWe believe that we have already resolved this complaint to the best of our abilityWe did contact Aurora on November 21, after the first notification was receivedAt this time, Aurora is advising us to continue to report to the credit bureauAurora did state in their response that they would notify us to remove, if necessary, in the futureAurora does have a process in place to notify us for credit bureau removalWe have not received anything from Aurora to remove at this time

Thank you for bringing this to our attentionHere at Professional Placement Services we take all complaints very seriouslyWe believe that this debt is being reported correctly and that Ms [redacted] was aware that this debt existedThe debt in question is an Aurora owned debtHere at Professional Placement Services we do not buy debt, we only work accounts on behalf of our clientThis account came to our office on June 3rd, and was first reported to the consumer's credit report on July 21st, Since July 21st, the account has been reported only by PPS and has not be removed We first spoke to the Ms [redacted] on June 24th, and at that time she claimed she had no money to pay off the accountShe did not dispute the debt at that timeWe next spoke to Ms [redacted] on November 1st, At that time she asked about her settlement options and if she could get an itemized statement sent to herWe sent her an itemized statement on November 8th, in the mailOn February 15, we spoke to Ms [redacted] who claimed that her insurance should have paid this bill, wanted another itemized statement, and wanted her medical recordsMs [redacted] was given the Aurora Medical Records phone number so she could call and order her own medical records On April 24th, Ms [redacted] called us to let us know that she was never notified of this debt and so it should not be on her credit reportWhen PPS tried to explain that she had spoken to us numerous times, Ms [redacted] stated she had an attorneyMs [redacted] ended the call on us when we asked for her attorney informationOn May 20th, Ms [redacted] called in to pay off one of her invoicesAt this time Ms [redacted] told the rep she would be paying off one invoice at a timeOn June 5th, Ms [redacted] called in to ask for another itemized statement and claimed she was unhappy with the first itemized statementAurora has strict guidelines on how their itemized statements look and we follow their guidelines as they own the debtWe did send another itemized statement to Ms [redacted] on June 6th.If Ms [redacted] has any concerns, please reach out to our Collection Manager [redacted] at ###-###-####

Thank you for bringing this to our attentionWe here at Professional Placement Services take all complaints very seriouslyWe did have phone number 262-735-on an account in our office tied to a different name and we have removed the numberThe phone number has also been added to our "Never Call" dialer software so the phone number can't be dialed, even in errorIf MrsWagner has any further questions or concerns, she can reach out to our Compliance Manager at 414-220-

Thank you for bringing this to our attentionWe here at Professional Placement Services take all complaints very seriouslyWe believe that this matter is resolved.We did receive a written notice from Ms [redacted] -Washington on November 4, asking for validation of the debtWe did send validation of the debt on November 10, to the same address she included in her complaintWe never received any response, in writing or verbally, to our validation letterWhen we received the complaint, we did reach out to North Georgia Neurological Center, our client since we do not own this debt, for them to validate again that this debt has not received any payments that were not reported to usThe client responded they have never received any payments on this debtThey did ask that if Ms [redacted] -Washington does not believe she owes them, if she could provide proof that this was paid or a reason why she doesn't believe that she owes this debt.We have sent another validation letter and an itemized statement of charges out to the address that was mailed today, July 5th, We do encourage Ms [redacted] -Washington to reach out to our Collection Manager [redacted] at 855-777-to discuss this matter and hopefully help her come to a resolution on this matter

Good Morning,Thank you for bringing this to our attentionAt Professional Placement Services we take all complaints very seriouslyWe believe that we have already resolved this complaint to the best of our abilityWe did contact Aurora on November 2, after the first notification was received and again on November 21, after the second notification was receivedAt this time, Aurora is advising us to continue to report to the credit bureauAurora did state in their second response that they would notify us to remove, if necessary, in the futureAurora does have a process in place to notify us for credit bureau removalWe have not received anything from Aurora to remove at this time

Complaint ID: [redacted] - Professional Placement Services, LLCDate Filed: 11/20/ I would like to add the attached document to my complaint as Professional Placement Services did not convey accurate information in their response and now they have been instructed to remove this from my credit reportPlease confirm receipt of this e-mailRegardsTeresa [redacted] Cell: [redacted]

Good Afternoon, Thank you for bringing this to our attentionAt Professional Placement Services we take all complaints very seriouslyWe believe that we have already resolved this complaint to the best of our ability We received written correspondence from Mr [redacted] March 14, where he wrote “Bill under dispute with Aurora” on the back of our bill we had sent to himWe did contact our client, Aurora Health Care on March 14, to see if this was true and updated our credit reporting to mark this account as disputed on March 14, Aurora responded March 23, with “These is no record of a recent dispute on filePatient is responsible for the balance of $935” I do not have any records that we have ever talked to Mr [redacted] about this accountWe have again requested for Aurora to validate this debt, but until Aurora tells us to remove it, we will keep reporting it as disputed We have sent Mr [redacted] a copy of his itemized statementWe do encourage Mr [redacted] to reach out to Professional Placement Services, either before or after he receives his itemized statement, at ###-###-#### if he wishes to discuss with our Collection Manager [redacted] Thank you for your time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was not originally aware of the debt prior to it going to collections and I made you agency as well as Aurora aware of thisI also never stated I am not willing to pay what is owedPlease be advised you company did not have all the alleged debts that you are reporting as Americollect was reporting a total of that was disputed and removed from my credit as they had no right to report me for a debt that was never validatedYour agency is now reporting me after the CRB had it removed due to Section 609(e) of the FCRAIn addition initial statement were never received as you agency was given the incorrect information by AuroraI have requested all the EOBs from my insurance company and itemized statements for all invoices in collections and I have just got that information this weekThis is a request to have all CBR removed as the creditor named have no legal binding agreement with me to report such debtHealth care providers are be required to send itemized bills for all charges Patients have a right to an itemized bill with a clear description of each item and all codes related, for which the patient is being charged.Patients must be notified in writing of any credits they may have on their patient account The provider must notify the patient within days of any credits and offer the patient the choice of either receiving a refund check or having the refund credited to the patient’s remaining balance or any future balancesThese accounts are in collections due to the failures of the HealthCare providerAs advised previously I am willing to pay all invoices that are unpaid once I ensure they were billed properly to my insuranceI have already started making payments to ensure this wasn't a scam and I have contact Aurora to make sure the funds are clearing on their endPlease remove all CRBThis is a total misrepresentation as I have CBR from the timeframe that was indicated and your agency did not report me from the timeframe that was statedI just discovered that the debt that your office is reported was removed as the CRB have no right to allow the reporting of such debt after it exceeded the validation timeframeYour Agency is re-reporting a debt that was REMOVED

I never received a copy of a signed letter of validation from this placeAll they sent was a bill This collection agency is in direct violation of my rights according to the HIPPAA law HIPAA regulations in the United States prevent any medical documentation to be sharedThat means that when the hospital sold the debt to the medical collection agency or firm that is all they got, just the debtNo information, no detailsJust the dollar amount, and the date that it was acquired