Cleaning Service Systems, Inc.

*** *** was enrolled in the summer Youth Program with Results Transformation center that started on July 6, She attended the first class on July 6, at 2:p.mHer father, *** ***, came in to the Arden Results Transformation Center location on July 20, to
inform the staff that his daughter will no longer be participating in the Youth Program due to a scheduling conflict and signed the "Hold/Quit Form" He inquired about the possibility of a refund and was told we would contact him with an answer Once I double checked the Results Transformation Center Policy and confirmed that sincee the program was partially used and almost concluded, the services were non refundable Our team attempted to call *** *** twice with no luck connecting with him Later we were informed he had sent an email asking about his refund on August 25, On that day we called explained how since *** *** used the program on July 6, 2015, and that thr right to cancel is within days of signing the contract or before the services were used and we could no longer refund the services.while we would have been happy to resolve the issue with another program or a deferred participation , cancelation after the allowable period was not an option