Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Wednesday, August 19, 2015 2:06 PM [redacted] Subject: Re: Revdex.com complaint id [redacted] I would like this claim reopened. I would also like others to know of this practice of Century Construction so other consumers can be sure to ask for the price on the contents pack out. it really seems as if Century Construction deliberately failed to disclose a large portion of the cost of the job to obtain the contract to do the work. On Wed, Aug 19, 2015 at 1:53 PM, Heidi [redacted] <[redacted]> wrote: To whom it may concern; I left a message yesterday. I would like this complaint reopened. I do not agree with the following statements for the reasons outlined in my initial complaint. I will address: MESSAGE FROM BUSINESS: Ms, [redacted], We are in receipt of your dispute with your final bill. In order for us to collect on this job for work we completed we had to pay and obtain legal services. You will see in the attached documentation that you emailed to us stating that you did not believe the balance was due. (WHEN YOU SENT A BILL OUT OF THE CLEAR BLUE SKY WITHOUT ANY DOCUMENTATION WHAT-SO-EVER, OF COURSE I AM GOING TO THINK YOU MADE A MISTAKE IN SENDING THE BILL. I CALLED [redacted] TO DETERMINE WHY YOU THOUGHT YOU WERE OWED MONEY. I SPOKE TO PEOPLE THERE WHO ALSO FELT YOU SHOULD HAVE INFORMED ME OF THAT HUGE SOME OF MONEY YOU PLANNED TO CHARGE ME FROM THE BEGINNING. YOU GOT THE CONTRACT TO DO THE JOB BASED ON YOUR BID TO ME WHICH SUGGESTS THAT YOU LEFT THAT HUGE AMOUNT FOR THE PACK OUT OFF THE BID IN ORDER TO OBTAIN THE WORK. OF COURSE IF I HAD SEEN AN ESTIMATE OF $17,000 TO REMOVE, STORE AND RETURN CONTENTS ON A JOB THAT ONLY WAS COSTING A LITTLE MORE THAN THAT AMOUNT I WOULD HAVE BEEN AS SHOCKED AS I WAS AT THE TIME YOU SURPRISED ME WITH THAT BILL. I AM CERTAIN THAT WOULD HAVE BEEN A RED FLAG AND I WOULD HAVE WNATED TO GET OTHER ESTIMATES FROM OTHER COMPANIES. WE NEGOTIATED ALL OTHER ASPECTS OF THE JOB FROM THE INITIAL BID. I WAS NEVER GIVEN THE OPPORTUNITY TO KNOW WHAT YOU PLANNED TO CHARGE FOR THAT PORTION OF THE JOB AND I WAS NEVER ALLOWED TO SEEK OTHER ESTIMATES. TO ME THIS IS BAD BUSINESS AS IT LOOKS AS IF YOU DELIBERATELY LEFT THIS AMOUNT OFF TO SECURE THE JOB. FURTHERMORE, IF I WAS MAKING PAYMENTS AS YOU SEE BELOW, HOW CAN YOU ARGUE THE POINT THAT I DID NOT PLAN TO PAY YOU. OF COURSE I ACKNOWLEDGED AND WAS MAKING A GOOD FAITH EFFORT TO PAY. THE DISPUTE AT THE TIME YOU OBTAINED THE LEGAL SERVICE WAS ONLY THAT YOU WANTED THAT HUGE SUM OF MONEY IMMEDIATELY. I TOLD YOU I DID NOT HAVE THE MONEY AS IT HAD BEEN MONTHS SINCE THE JOB ENDED AND I HAD EXPENSES OF CHANGE ORDERS DURING THE CONSTRUCTION AND I HAD TO HIRE SOME OF MY OWN CONTRACTORS (SUCH AS ADDITIONAL CLEANING, PAINTING AND ELECTRICAL) WHICH YOU NEGLECTED TO COMPLETE WITH THE JOB. YOU LEFT THAT PACK OUT AMOUNT OFF THE INITIAL BID. IF YOU LOOK ON THE INITIAL BID, THERE IS ONE LINE REFERENCING THE PACK OUT WHICH SAYS "ROOM CONTENTS WILL BE PACKED OUT. PRICING WILL BE BASED UPON ACTUAL LABOR AND MATERIALS USED. NORMALLY WE BILL [redacted] DIRECTLY FOR THIS SERVICE." I ASKED ABOUT THIS AT THE TIME AND WAS TOLD THAT IT WAS SOMETHING YOU NEGOTIATED WITH [redacted] AND WOULD BE PAID BY THEM FROM THIS SERVICE. I WAS TOLD I HAD TO SIGN AN AGREEMENT FOR THE PACKOUT. I ASKED HOW MUCH IT COST AND WAS TOLD THAT THE AMOUNT WAS NOT KNOWN AND [redacted] WOULD BE PAYING CENTURY CONSTRUCTION DIRECTLY IF I SIGNED THE AGREEMENT AGREEING TO THE PACKOUT AND ALLOWING YOU TO WORK WITH [redacted] DIRECTLY ON THIS. THERE WAS MORE INDICATING THAT I HAD PAID IN FULL UPON SIGNING THE CERTIFICATE OF COMPLETION IN NOVEMEBER 2014. THERE IS THE EMAIL FROM DON FOREMAN ON NOV 15, 2014 WHERE HE STATES "ATTACHED PLEASE FIND A COC AND A FINAL INVOICE FOR YOUR REMODELING PROJECT......MAKE YOUR FINAL PAYMENT VIA CREDIT CARD". THERE IS THE FACT THAT WHEN ANY ITEM WAS ADDED TO THE JOB, I WAS SENT A CHANGE ORDER WHICH I HAD TO SIGN AND PAY PRIOR TO ANY WORK BEING DONE. ON THE FINAL INVOICE DATED NOV 15,2014 IS THE STATEMENT: 3RD AND FINAL CONSTRUCTION JOB. THIS PROJECT IS NOW COMPLETE. ANY REASONABLE PERSON WOULD REACT AS I DID WHEN INFORMED MONTHS AFTER THE JOB WAS COMPLETED FOR THE FIRST TIME THAT AN AMOUNT CLOSE TO THE TOTAL OF THE ENTIRE JOB ESTIMATE WAS DONE. ESPECIALLY WHEN THE REQUEST FOR OVER $17,000 WAS NOT ACCOMPANIED BY ANY ACCOUNTING OF WHAT THAT HUGE AMOUNT OF MONEY COULD BE FOR. I HAVE MOVED MANY TIMES ENTIRE HOUSES AND USED STORAGE FACILITIES. I KNOW HOW MUCH THIS SHOULD COST. $17,000 TO MOVE AND STORE A PORTION OF MY HOME SEEMED TRULY CRAZY. I BELIEVE ANYONE WHO HAS MOVED WOULD AGREE AND PURSUE DOCUMENTATION FROM YOU AND ALSO FROM [redacted] AS I DID. ONCE THE FACT THAT YOU SPENT THIS MONEY AND THAT [redacted] DID REIMBURSE ME FOR IT WE DID DISCUSS THAT I WOULD PAY YOU BUT I COULD NOT PAY THAT AMOUNT AT ONCE. THAT I WOULD MAKE PAYMENTS AS I WAS ABLE AND PAY THE BALANCE WHEN MY HOME SOLD AS THAT WAS WHERE ALL MY MONEY WAS. I TOLD YOU THIS SEVERAL TIMES. WHEN YOU TOLD ME YOU WERE GOING TO PUT A LIEN ON MY HOME IF I DID NOT COME UP WITH $17,000 IMMEDIATELY I TOLD YOU THAT IF YOU DID THAT AND IT PREVENTED MY HOUSE FROM SELLING YOUR PAYMENT WOULD BE FURTHER DELAYED. AS I STATED, FOLLOWING MY DIVORCE SETTLEMENT, I HAD NO MONEY OTHER THAT WHAT WAS IN THE HOUSE. THIS WAS THE DISCUSSION THROUGH OUT THE PROJECT AND OFTEN CUTS WERE MADE TO DECREASE COSTS. DON FOREMAN WAS ALWAYS VERY SENSITIVE TO COST KNOWING THAT I WAS PAYING OUT OF MY POCKET FOR EXTRA WORK FROM CENTURY CONSTRUCTION OUTSIDE THE INSURANCE PAYMENT AND EXTRA WORK FROM OTHER CONTRACTORS. AT NO POINT DID IT SEEM THAT I WAS PAID $17000 THAT WAS NOT ACCOUNTED FOR. CENTURY CONSTRUCTION FINALLY SENT INVOICES AND ACCOUNTING AFTER SEVERAL BACK AND FORTH EMAIL EXCHANGES. I HAD TO ASK FOR THESE DOCUMENTS MULTIPLE TIMES BEFORE THEY WERE PROVIDED. . This project had 2 separate parts (construction and contents). In your complaint your reference the balance being paid in full in November of 2014. I WAS ASKED TO SIGN THE CERTIFICATE OF COMPLETION SO THE JOB COULD BE OVER. I NEGOTIATED A FEW POINTS SUCH AS THE REPAIR OF A DESK THAT HAD BEEN DAMAGED BEFORE SIGNING. ALL INDICATIONS FROM THE START OF THE JOB TO THE COC WERE THAT THE JOB WAS PAID IN FULL ONCE THE LAST PAYMENT WAS MADE IN NOVEMBER. This balance that is being referenced is for the construction portion of your job only that was paid in full in November of 2014. After your contents were packed back into your home in November of 2014 we final billed [redacted] for both your pack-out and pack-in in the amount of $17,137.60. This estimate was approved and paid by [redacted] to you less your deductible which was $10,000. The check that was issued to you from [redacted] as a final payment on this claim, was sent to you on December 2, 2014 in the amount of $7,405.25. The amount $7137.60 of this payment was due to us for the balance on the invoice that was sent plus your $10,000 deductible. We are in receipt of the payment for the invoice in full and the payments are broke out below: Payments Received: $1000 3/27 $300 4/03 $100 5/07 $15,737.60 7/07 ...⇄ It is never our ideal situation to obtain legal counsel to collect on work completed. We are working with our legal team at this time to discuss what is due and will follow up with you once we receive further information from them. AGAIN CENTURY CONSTRUCTION OBTAINED LEGAL COUNSEL TO TRY TO GET ME TO PAY $17000.00 IMMEDIATELY IN FULL. I FEEL THIS WAS AN UNREASONABLE REQUEST. I FEEL THAT I WAS MAKE A GOOD FAITH EFFORT TO PAY AND CENTURY CONSTRUCTION KNEW MY FINANCIAL SITUATION. ALREADY I WAS MAKING PAYMENTS FROM MONEY THAT WAS BEING TAKEN AWAY FROM MY CHILDRENS SCHOOL TUITION. THE SCHOOL AGREED TO WAIT UNTIL I COULD GET A LOAN FROM MY RETIREMENT ACCOUNT. CENTURY CONSTRUCTION MADE NO EFFORT TO WORK WITH MY SITUATION, A SITUATION THAT THEY THEMSELVES CAUSED.
Regards,
Ms, [redacted],
We are in receipt of your dispute with your final bill. In order for us to collect on this job for
work we completed we had to pay and obtain legal services. You will see in the attached documentation
that you emailed to us stating that you did not
believe the balance was due.
This project had separate parts (construction and
contents). In your complaint your
reference the balance being paid in full in November of 2014. This balance that is being referenced is for the
construction portion of your job only that was paid in full in November of 2014. After your contents were packed back into
your home in November of we final billed [redacted] for both your
pack-out and pain the amount of $17,137.60. This estimate was approved and paid by [redacted]
Insurance to you less your deductible which was $10,The check that was
issued to you from [redacted] as a final payment on this claim, was sent
to you on December 2, in the amount of $7,405.25. The amount $of this payment was due
to us for the balance on the invoice that was sent plus your $10,
deductible.
We are in
receipt of the payment for the invoice in full and the payments are broke out
below:
Payments Received:
$
3/
$300
4/
$100
5/
$15,737.60 7/07
It is never our ideal situation to obtain legal counsel
to collect on work completed. We are
working with our legal team at this time to discuss what is due and will follow
up with you once we receive further information from them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Wednesday, August 19, 2015 2:06 PM [redacted] Subject: Re: Revdex.com complaint id [redacted] I would like this claim reopened. I would also like others to know of this practice of Century Construction so other consumers can be sure to ask for the price on the contents pack out. it really seems as if Century Construction deliberately failed to disclose a large portion of the cost of the job to obtain the contract to do the work. On Wed, Aug 19, 2015 at 1:53 PM, Heidi [redacted] <[redacted]> wrote: To whom it may concern; I left a message yesterday. I would like this complaint reopened. I do not agree with the following statements for the reasons outlined in my initial complaint. I will address: MESSAGE FROM BUSINESS: Ms, [redacted], We are in receipt of your dispute with your final bill. In order for us to collect on this job for work we completed we had to pay and obtain legal services. You will see in the attached documentation that you emailed to us stating that you did not believe the balance was due. (WHEN YOU SENT A BILL OUT OF THE CLEAR BLUE SKY WITHOUT ANY DOCUMENTATION WHAT-SO-EVER, OF COURSE I AM GOING TO THINK YOU MADE A MISTAKE IN SENDING THE BILL. I CALLED [redacted] TO DETERMINE WHY YOU THOUGHT YOU WERE OWED MONEY. I SPOKE TO PEOPLE THERE WHO ALSO FELT YOU SHOULD HAVE INFORMED ME OF THAT HUGE SOME OF MONEY YOU PLANNED TO CHARGE ME FROM THE BEGINNING. YOU GOT THE CONTRACT TO DO THE JOB BASED ON YOUR BID TO ME WHICH SUGGESTS THAT YOU LEFT THAT HUGE AMOUNT FOR THE PACK OUT OFF THE BID IN ORDER TO OBTAIN THE WORK. OF COURSE IF I HAD SEEN AN ESTIMATE OF $17,000 TO REMOVE, STORE AND RETURN CONTENTS ON A JOB THAT ONLY WAS COSTING A LITTLE MORE THAN THAT AMOUNT I WOULD HAVE BEEN AS SHOCKED AS I WAS AT THE TIME YOU SURPRISED ME WITH THAT BILL. I AM CERTAIN THAT WOULD HAVE BEEN A RED FLAG AND I WOULD HAVE WNATED TO GET OTHER ESTIMATES FROM OTHER COMPANIES. WE NEGOTIATED ALL OTHER ASPECTS OF THE JOB FROM THE INITIAL BID. I WAS NEVER GIVEN THE OPPORTUNITY TO KNOW WHAT YOU PLANNED TO CHARGE FOR THAT PORTION OF THE JOB AND I WAS NEVER ALLOWED TO SEEK OTHER ESTIMATES. TO ME THIS IS BAD BUSINESS AS IT LOOKS AS IF YOU DELIBERATELY LEFT THIS AMOUNT OFF TO SECURE THE JOB. FURTHERMORE, IF I WAS MAKING PAYMENTS AS YOU SEE BELOW, HOW CAN YOU ARGUE THE POINT THAT I DID NOT PLAN TO PAY YOU. OF COURSE I ACKNOWLEDGED AND WAS MAKING A GOOD FAITH EFFORT TO PAY. THE DISPUTE AT THE TIME YOU OBTAINED THE LEGAL SERVICE WAS ONLY THAT YOU WANTED THAT HUGE SUM OF MONEY IMMEDIATELY. I TOLD YOU I DID NOT HAVE THE MONEY AS IT HAD BEEN MONTHS SINCE THE JOB ENDED AND I HAD EXPENSES OF CHANGE ORDERS DURING THE CONSTRUCTION AND I HAD TO HIRE SOME OF MY OWN CONTRACTORS (SUCH AS ADDITIONAL CLEANING, PAINTING AND ELECTRICAL) WHICH YOU NEGLECTED TO COMPLETE WITH THE JOB. YOU LEFT THAT PACK OUT AMOUNT OFF THE INITIAL BID. IF YOU LOOK ON THE INITIAL BID, THERE IS ONE LINE REFERENCING THE PACK OUT WHICH SAYS "ROOM CONTENTS WILL BE PACKED OUT. PRICING WILL BE BASED UPON ACTUAL LABOR AND MATERIALS USED. NORMALLY WE BILL [redacted] DIRECTLY FOR THIS SERVICE." I ASKED ABOUT THIS AT THE TIME AND WAS TOLD THAT IT WAS SOMETHING YOU NEGOTIATED WITH [redacted] AND WOULD BE PAID BY THEM FROM THIS SERVICE. I WAS TOLD I HAD TO SIGN AN AGREEMENT FOR THE PACKOUT. I ASKED HOW MUCH IT COST AND WAS TOLD THAT THE AMOUNT WAS NOT KNOWN AND [redacted] WOULD BE PAYING CENTURY CONSTRUCTION DIRECTLY IF I SIGNED THE AGREEMENT AGREEING TO THE PACKOUT AND ALLOWING YOU TO WORK WITH [redacted] DIRECTLY ON THIS. THERE WAS MORE INDICATING THAT I HAD PAID IN FULL UPON SIGNING THE CERTIFICATE OF COMPLETION IN NOVEMEBER 2014. THERE IS THE EMAIL FROM DON FOREMAN ON NOV 15, 2014 WHERE HE STATES "ATTACHED PLEASE FIND A COC AND A FINAL INVOICE FOR YOUR REMODELING PROJECT......MAKE YOUR FINAL PAYMENT VIA CREDIT CARD". THERE IS THE FACT THAT WHEN ANY ITEM WAS ADDED TO THE JOB, I WAS SENT A CHANGE ORDER WHICH I HAD TO SIGN AND PAY PRIOR TO ANY WORK BEING DONE. ON THE FINAL INVOICE DATED NOV 15,2014 IS THE STATEMENT: 3RD AND FINAL CONSTRUCTION JOB. THIS PROJECT IS NOW COMPLETE. ANY REASONABLE PERSON WOULD REACT AS I DID WHEN INFORMED MONTHS AFTER THE JOB WAS COMPLETED FOR THE FIRST TIME THAT AN AMOUNT CLOSE TO THE TOTAL OF THE ENTIRE JOB ESTIMATE WAS DONE. ESPECIALLY WHEN THE REQUEST FOR OVER $17,000 WAS NOT ACCOMPANIED BY ANY ACCOUNTING OF WHAT THAT HUGE AMOUNT OF MONEY COULD BE FOR. I HAVE MOVED MANY TIMES ENTIRE HOUSES AND USED STORAGE FACILITIES. I KNOW HOW MUCH THIS SHOULD COST. $17,000 TO MOVE AND STORE A PORTION OF MY HOME SEEMED TRULY CRAZY. I BELIEVE ANYONE WHO HAS MOVED WOULD AGREE AND PURSUE DOCUMENTATION FROM YOU AND ALSO FROM [redacted] AS I DID. ONCE THE FACT THAT YOU SPENT THIS MONEY AND THAT [redacted] DID REIMBURSE ME FOR IT WE DID DISCUSS THAT I WOULD PAY YOU BUT I COULD NOT PAY THAT AMOUNT AT ONCE. THAT I WOULD MAKE PAYMENTS AS I WAS ABLE AND PAY THE BALANCE WHEN MY HOME SOLD AS THAT WAS WHERE ALL MY MONEY WAS. I TOLD YOU THIS SEVERAL TIMES. WHEN YOU TOLD ME YOU WERE GOING TO PUT A LIEN ON MY HOME IF I DID NOT COME UP WITH $17,000 IMMEDIATELY I TOLD YOU THAT IF YOU DID THAT AND IT PREVENTED MY HOUSE FROM SELLING YOUR PAYMENT WOULD BE FURTHER DELAYED. AS I STATED, FOLLOWING MY DIVORCE SETTLEMENT, I HAD NO MONEY OTHER THAT WHAT WAS IN THE HOUSE. THIS WAS THE DISCUSSION THROUGH OUT THE PROJECT AND OFTEN CUTS WERE MADE TO DECREASE COSTS. DON FOREMAN WAS ALWAYS VERY SENSITIVE TO COST KNOWING THAT I WAS PAYING OUT OF MY POCKET FOR EXTRA WORK FROM CENTURY CONSTRUCTION OUTSIDE THE INSURANCE PAYMENT AND EXTRA WORK FROM OTHER CONTRACTORS. AT NO POINT DID IT SEEM THAT I WAS PAID $17000 THAT WAS NOT ACCOUNTED FOR. CENTURY CONSTRUCTION FINALLY SENT INVOICES AND ACCOUNTING AFTER SEVERAL BACK AND FORTH EMAIL EXCHANGES. I HAD TO ASK FOR THESE DOCUMENTS MULTIPLE TIMES BEFORE THEY WERE PROVIDED. . This project had 2 separate parts (construction and contents). In your complaint your reference the balance being paid in full in November of 2014. I WAS ASKED TO SIGN THE CERTIFICATE OF COMPLETION SO THE JOB COULD BE OVER. I NEGOTIATED A FEW POINTS SUCH AS THE REPAIR OF A DESK THAT HAD BEEN DAMAGED BEFORE SIGNING. ALL INDICATIONS FROM THE START OF THE JOB TO THE COC WERE THAT THE JOB WAS PAID IN FULL ONCE THE LAST PAYMENT WAS MADE IN NOVEMBER. This balance that is being referenced is for the construction portion of your job only that was paid in full in November of 2014. After your contents were packed back into your home in November of 2014 we final billed [redacted] for both your pack-out and pack-in in the amount of $17,137.60. This estimate was approved and paid by [redacted] to you less your deductible which was $10,000. The check that was issued to you from [redacted] as a final payment on this claim, was sent to you on December 2, 2014 in the amount of $7,405.25. The amount $7137.60 of this payment was due to us for the balance on the invoice that was sent plus your $10,000 deductible. We are in receipt of the payment for the invoice in full and the payments are broke out below: Payments Received: $1000 3/27 $300 4/03 $100 5/07 $15,737.60 7/07 ...⇄ It is never our ideal situation to obtain legal counsel to collect on work completed. We are working with our legal team at this time to discuss what is due and will follow up with you once we receive further information from them. AGAIN CENTURY CONSTRUCTION OBTAINED LEGAL COUNSEL TO TRY TO GET ME TO PAY $17000.00 IMMEDIATELY IN FULL. I FEEL THIS WAS AN UNREASONABLE REQUEST. I FEEL THAT I WAS MAKE A GOOD FAITH EFFORT TO PAY AND CENTURY CONSTRUCTION KNEW MY FINANCIAL SITUATION. ALREADY I WAS MAKING PAYMENTS FROM MONEY THAT WAS BEING TAKEN AWAY FROM MY CHILDRENS SCHOOL TUITION. THE SCHOOL AGREED TO WAIT UNTIL I COULD GET A LOAN FROM MY RETIREMENT ACCOUNT. CENTURY CONSTRUCTION MADE NO EFFORT TO WORK WITH MY SITUATION, A SITUATION THAT THEY THEMSELVES CAUSED.
Regards,
Ms, [redacted],
We are in receipt of your dispute with your final bill. In order for us to collect on this job for
work we completed we had to pay and obtain legal services. You will see in the attached documentation
that you emailed to us stating that you did not
believe the balance was due.
This project had separate parts (construction and
contents). In your complaint your
reference the balance being paid in full in November of 2014. This balance that is being referenced is for the
construction portion of your job only that was paid in full in November of 2014. After your contents were packed back into
your home in November of we final billed [redacted] for both your
pack-out and pain the amount of $17,137.60. This estimate was approved and paid by [redacted]
Insurance to you less your deductible which was $10,The check that was
issued to you from [redacted] as a final payment on this claim, was sent
to you on December 2, in the amount of $7,405.25. The amount $of this payment was due
to us for the balance on the invoice that was sent plus your $10,
deductible.
We are in
receipt of the payment for the invoice in full and the payments are broke out
below:
Payments Received:
$
3/
$300
4/
$100
5/
$15,737.60 7/07
It is never our ideal situation to obtain legal counsel
to collect on work completed. We are
working with our legal team at this time to discuss what is due and will follow
up with you once we receive further information from them.
We have contacted Dr. [redacted] via phone and reached an agreement to close the file.