Cleanrite Buildrite

To Whom It May Concern:On the initial night, December 3rd, 2014, during a storm we responded, got on the roof, and reset tiles that slid down the valley Photos are attached of said work If we didn't do it we wouldn't have the photos This was however emergency work only, we
advised her that she should have someone come out and do a thorough cleaning of the valleys to prevent further issues.We did however in an effort to address her concerns, credit what she paid for those services off our bill This was in no way justified or warranted as what we did and charged for had nothing to do with what she paid the other roofer to, we simply did it in good faith to satisfy this customer We absolutely cant credit anymore of this invoice as we clearly were on the roof, we have photos of the work done the night it was done Unfortunately sending crews out at night during storms is not free and in fact its very labor and overtime and overhead driven to respond at night during a storm with a two man crew is very reasonable Even if they had not done anything as Mrs*** claims, they still responded and there are substantial costs to our company to provide that to this customer We have attempted to explain this to Mrs *** on numerous occasions and are willing to explain it additionally if needed

I am rejecting this response because: I understand they are now coming up with quite a story. But I was there when their representatives told me they would NOT be going up on my roof period. I did not hear them up on my roof and their ladder was not tall enough for them to gain access to my roof. They are also charging Equip. set up, and monitoring after hours for $158.12 so it's not like they are not being paid for their time. If this is the stand they want to take that is fine. But rest assured I will pass along their name to my family, neighbors and friends to not use they in their time of need as they truly take advantage of their situation and "pad" their bills and change their stories to suit their billing practices. Thank you for your time Revdex.com.

[redacted] has concluded their investigation and they have determined these accusation to be unfounded and have requested no further action from us.  [redacted] vendor Manager, as well as [redacted] special investigative agent, have both been involved and clearly have investigated the claims reported by this consumer, contradictory to his claims made to you as noted below. Each and every item in their complaint is false, misleading, or greatly exaggerated.  The complaints actually may even include fraud related items such as there are streaks on the walls.  That is typical of a fire damage  and they have been paid by their insurance company to pant these same walls rendering the streaking irrelevant.  It is against the law to profit from an insurance claim and they seem to be trying to do exactly this at every turn and trying to strong arm us and [redacted].  [redacted] sent another company out to inspect the claims and that vendor reported to [redacted] that there was nothing wrong with what did there.  This is coming from our own competitors in the marketplace.    1 – We did not break or otherwise caused damage to any furniture during our time on this project.2 – The stains on the walls are due to the fire they had and they have been paid to paint those walls by their insurance company.3 – There were no stains on floors caused by our work and we left no puddles of any chemicals.  The chemicals used on this job are nontoxic and all MSDS sheets have been provided to [redacted] for their own investigation.  The chemical is specific to cleaning hard surfaces and does not damage them and is safe for disposal into septic systems.  This has been confirmed by the chemical manufacturer directly to [redacted] as well as the Sacramento Water district who also inquired into the chemicals.  To which they found nothing wrong with our use of it.4 – We dumped between 5-10 gallons of rinse water of the above stated chemical into the septic system.  This has been verified to be of no harm.5 – How could we dump 3 other jobs of chemicals into their system and if we did how would they know how many and where?  This is an absurd remark and indicative of the complaint in its whole.  Initially they reported to their insurance company that we dumped over 200 gallons of chemical into their system.  Again, another completely fabricated, unbelievable and ridiculous statement.  Where would we get 200 gallons of anything and how would we carry it around and why would we if we could?  This is just outlandish.  We have confirmed we dumped 5-10 gallons (a few buckets) of rinse water or greatly diluted nontoxic cleaning solution that was used to wash the walls and smoke items in the home. 6 – We cleaned the sofas on a upstairs balcony while their dogs were in a cage outside.  The dogs got out jumped on the couch and our technicians secured the insureds dog and put it back in the cage.  We are not liable or responsible for the insureds dogs or their actions.  Not to mention there was no damage done due to this.  The claim of total loss due to a dog sitting on the couch is again borderline fraudulent and absurd even if their dog was our liability.7 – The chemicals are not poisonous as numerously reported and proven.8 – Due to the nature of our service agreement with [redacted] insurance they handle all complaints and conflict resolution with their vendors.  We were not allowed to respond as the complaint was made to [redacted] to resolve as they referred us.  They investigated and found nothing wrong and requested no further action from us on any of these complaints.9 – The water district has also investigated and found no validity to the poisoning of their grapes and oranges.  The chemicals used simply do not have that or any other affect as they are closely regulated by the state and for their intended use are non-toxic.10 – [redacted] and EPA did nothing about it because there is nothing wrong or nothing to do.  They both contacted us and we provided the same information to them and they all found nothing wrong.  The consumer has also not provided anything to substantiate his claims.11 – [redacted] has notified them of this as they told us so. 12 – Comment from a post placed on [redacted] on 6/8 clearly asserting he doesn’t know if anything was put in his septic.  He has gone from because the cleanout lid was off he doesn’t know if we did put anything in it, to making statements that we dumped specifically 200 gallons.  This is clearly indicative to his unfounded, random complaints to extort money from our company and his insurance company.  “Lastly, and it's very concerning as well we observed that our main sewer clean-up was open outside of the house was open which makes me believe that something was poured into it. That is a great concern and distress because we have a septic that connects which we only use environmentally friendly detergent because it's by the plants that can easily be damaged, we felt that not only it was unprofessional to open it but also to leave it open, if there will be problems which will be noticeable, I will have to make sure that they will to be addressed by Cleanrite” 13 – They claim none of this should happen especially when you pay someone.  For the record we have received not a single penny for the services provided on this claim. We have gone above and beyond to prove these claims unfounded through the investigation by [redacted] insurance and they as well have found no wrong doing or no factual based claims being made. That being said, based on the severity of the statements being made by this consumer through this complaint and numerous other sites such as [redacted], Mr. [redacted] continues to attempt to damage our company while at the same time telling differing stories and claims of differing damages that none of which are founded.  We will be seeking a relief from his defamation of our company at this point.  The statements are very serious and greatly affecting our reputation with no factual basis or backing and no accountability to them for making these statements.

Review: They caused damage to my home and antique furniture. Also took furniture from home without permission and didn't return until approx week later.

On 04/16/13 my insurance agent contacted Clean Rite Build Rite to come to my residence due to severe water damage. They pulled up portions of carpeting and hardwood flooring. Set our large flat screen tv on my small child-size antique chair causing it to break and left. On 04/24/13 my daughter contacted my agent and he said he would have a field rep call me from the company. On 04/25/13 my daughter received a call from Daryl from Clean Rite Build Rite and my daughter stated she didn't appreciate the condition that his company left our house as well as breaking the antique chair. He admitted to breaking the chair and that he would repair chair, my daughter told him "No". On 04/26/13 Daryl came to my home while I was at dialysis and took the chair. When I came home I noticed my chair was gone and my roomate said that Daryl from Clean Rite Build Rite took it. My daughter contacted him and told him he had no business taking the chair when told not to in the first place. He stated that he thought it was okay to take the chair because he didnt here back from me. My daughter told him to return the chair and he said he would on Saturday 04/27/13. He never returned the chair. On 04/29/13 Daryl contacted my daughter and said his client canceled up on the hill so he didnt make it by but that he would for sure bring it by on Wednesday 05/1/13. He never did. On 05/1/13 my daughter contacted Daryl again asking why he hadn't drop off the chair. He stated, "It was a bonehead mistake, I forgot". My daughter told him that he better return the chair and he did on Thursday 05/2/13. However, it appears they tried repairing it when told not to. Now I am left with more damage.Desired Settlement: Not repair themselves but pay for the damage of my antique chair and damage to carpet and hardwood flooring by a reputable company of my choice.

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted] Branch Mgr

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@crbr.com

I am sorry about the home owner being upset with us and will do what is reasonable to correct the situation. However we did not cause any damage to the complainants' home or to any furniture. I feel that because the insurance declined coverage of the loss due to it being a long term and ongoing leak she is trying to find a way to get her home repaired. The damage to her home was done by a water leak, not by our company. We did agreed to repair a small doll chair that fell apart when we moved it as it just needs re-gluing of the dowels and still are willing to do so at no cost. The chair was handed to us by an occupant of the home when we came to get it. We did not attempt to fix the chair and returned it in the condition it was received. We did remove some wet and moldy carpet pad from the home and wet and moldy insulation from under the home. We also removed a toe kick from a kitchen cabinet and a floor plank that was wet and moldy to show the home owner that water had damaged the materials. I do not feel we owe to repair anything in the home as the damage was done by a dishwasher water supply line. We were called out to the home by the home owner to help with drying out the home. As per our policy, we had to stop once we found the mold. Under the circumstances we are willing to wave our afterhours fees and absorb the $260.00 costs we have occurred related to the response on 4/16/13 by three employees on overtime. Please see the statement from the project manager below.

On X-XX-XX at about 5pm [redacted] (office admin.)took a call from Mrs. [redacted]'s agent letting us know that she has large water loss at her home in Dobbins. [redacted] sent out a email to the Yuba Team about this new water loss. At about the same time that I received [redacted]'s email I received a call from our answer service about the same loss. I called Mrs. [redacted] and asked her some to describe what she saw and if she wanted us to come up this night or wait until the morning. She asked that we come up this night. I dispatched [redacted] and [redacted], (technicians) I also went to the loss to help with the inspection. When I arrived [redacted] and [redacted] were on site. I found [redacted] under the house inspecting for water damage. I stuck my head into the crawl space access hole and found [redacted] in the crawl space under the kitchen. As soon as I stuck my head into the crawl space I could smell the very strong mold odor. [redacted] told me that he found a lot of wet insulation and mass amounts of mold on the floor joist and bottom of the sub-floor and that it appeared to him that the leak had been going for some time. I had him pull the affected insulation and bag it up for disposal. I then went into the house and introduced myself to Mrs. [redacted] and her house guess. She showed me the affected floor in the kitchen and asked me to also look at the floor in the dining area and hallway. The floor in the dining area was also affected. The floor in the hallway was not affected. The water had migrated into the living room affecting the carpet and pad. I asked Mrs. [redacted] if she would like us to remove the affected pad. She told me yes. In order to do this we would need to move some of the furniture in the living room. Both myself and [redacted] moved a round table and several pieces of doll furniture. When I picked up one of the doll chairs it fell apart in my hand. I apologized and told Mrs. [redacted] that we would fix at no charge to her. She told me that that would be fine. I set the chair on the round table. [redacted] and I also moved the TV stand with a TV on it. We moved it approximately 3 feet. We had to move this to get to the wet pad and carpet under it. I asked Mrs. [redacted]'s roommate if where we moved the TV stand to was fine, he told us it was. There was also a strong odors in the kitchen of stale water and mold. After [redacted] finished in the crawl space I asked him to get tools so that we could remove a plank of flooring and section of toe kick. We removed one or two floor planks and found very stinky standing water under the floor and then we removed the toe kick and found mass mold. We took photos and to the best of our ability contained and covered up the areas we removed with the materials and tape. The whole time [redacted] I and were performing our investigation Mrs. [redacted] was watching us. I showed her the mold on the toe kick and the image of the standing water on my camera. At this point Mrs. [redacted] asked me if I thought this loss would be covered. I told her Insurance Adjuster would have make that determination. I suggested that we not go any further with the demo as this was a big loss and she was going to be without a kitchen for a few months and also because the mitigation and repairs would be very expensive and we needed to get her Insurance company involved, she agreed. I also suggested to her that she should finish filing her claim and that I would be more than happy to meet the Adjuster at her house. On the morning of X-XX-XX I received a call from [redacted] Dunkley the State Farm field Adjuster. [redacted] asked me if I could meet him at Mrs. [redacted]'s home at 9 to 9:30am. I told him that I would drop what I am doing and I would meet him at this time. I meet [redacted] at [redacted]'s home at approximately 9:30am. [redacted] introduced himself to Mrs. [redacted] and then went back outside and put on his Tyvec suit and went under the house to inspect the crawl space area. As he was inspecting the affected area under the kitchen I was talking to [redacted] told me that what he saw was very bad and that did not think that there would not be coverage but he would have to inspect the affected area in the house before he would call the owning adjuster. After he finished his inspection in the crawl space we went into the house. [redacted] removed the tape that was covering the toe kick and floor and took photos of the mold. He also looked under the dishwasher to observe the standing water. While he was looking under the dishwasher he had me turn the water on to the dishwasher just to see if the water was coming from this area. I turned on the water and immediately to 1/4'copper supply line leaked. I turned the water off. [redacted] then talked to Mrs. [redacted] for moment about her coverage. [redacted] and I offered to move the TV stand back into place but Mrs. [redacted] and her roommate told us that it was ok where it was. [redacted] then went outside and called the owning Adjuster. I went outside and was standing near [redacted] as he talked on the phone to the Adjuster. After [redacted] hung up he told me that this loss would not be covered. [redacted] went inside and told Mrs. [redacted] that her loss was not covered. I stayed outside.

On or about X-XX-XX I talked to Mrs. [redacted]'s daughter about the chair. I offered again to fix the chair. The daughter told me that she would have to get back to me. I did not hear back from her. On the 26th I was in the area so I thought I would stop by to get the chair. When I arrived Mrs. [redacted]'s roommate meet me at the door with the chair. I think it was later that day the daughter called me very upset that I had taken the chair. I told her that the roommate meet me at the door with the chair. I told her that I would have it fixed, she told me not to do anything with the chair and to return it. On the 29th the daughter and I talked again about returning the chair. I returned the chair on 5-2-13. I did not try to fix it, all I did was to put back to the same general condition it was in when I received it on the 26th.

Consumer's Final Response

I did receive a letter from CR/BR indicating they waived service charge and that no money was owed to them even though their company caused damage to my home and property. I can send you a copy of letter if necessary. Please understand this is an illegitimate company and untrustworthy and takes advantage of the elderly.

Thank You.

Business' Final Response

Contact Name and Title: Peter Sprague Branch Mgr

Contact Phone: 530-742-5024

Contact Email: [email protected]

This affermation of no payment due was sent on 6/3/13. We will re-mail out today to the P.O. address.

Review: The fire restoration that was done to our house, left us speechless. It was even worse than originally thought. The broken furniture, stain on the walls and floors, damaged floor by leaving puddle of chemicals, the use of an unauthorized draining that caused damaged to the vegetation and septic the list just goes on. It was a horrific experience, that I would not want someone to experience. If I can give them any marks, it would be in a negative, Stay clear of this company. Nothing but trouble. The say one thing and do something else. They just don't care and are negligent in the way they handle peoples properties, causing more pain and grief. They caused damages that we are still dealing with like using my septic to dump chemicals from 3 previous jobs of fire restoration.Desired Settlement: Furniture, rugs, flooring and septic damages by this company.

Business

Response:

We are aware of the claims reported however these unfounded, unproven and unsubstantiated claims are being investigated by the claimants own insurance company to which CRBR is 100% cooperating with. We can not proved any further details as the facts and details are still being gathered so that the parties can come to a resolution.

Consumer

Response:

I am rejecting this response because: the facts are hard to deny, broken furniture by crbr employees, chemicals in septic tank, puddle of chemicals left on floor in living room noted by another company (5 Star) that came to do the job after crbr, results floor bulged and in need of replacement. Numerous couches taken outside to balcony where whether and dogs got to them, results total loss. All damages noted and documented. I asked crbr take responsibility along with AAA who hire them but so far weeks later no one come forward and offered any solution. It seems that they are all waiting for this problem to magically disappear. Cleaning the septic and pipes from your poisonous chemicals would be a solution weeks prior but now my grapes and oranges are dying. No one contacted me about this business misconduct. I was left alone to deal with all the problems and paying out of my own pocket to restore my property and my belongings to original condition.

Business

Response:

[redacted] has concluded their investigation and they have determined these accusation to be unfounded and have requested no further action from us. [redacted] vendor Manager, as well as [redacted] special investigative agent, have both been involved and clearly have investigated the claims reported by this consumer, contradictory to his claims made to you as noted below. Each and every item in their complaint is false, misleading, or greatly exaggerated. The complaints actually may even include fraud related items such as there are streaks on the walls. That is typical of a fire damage and they have been paid by their insurance company to pant these same walls rendering the streaking irrelevant. It is against the law to profit from an insurance claim and they seem to be trying to do exactly this at every turn and trying to strong arm us and [redacted] sent another company out to inspect the claims and that vendor reported to [redacted] that there was nothing wrong with what did there. This is coming from our own competitors in the marketplace. 1 – We did not break or otherwise caused damage to any furniture during our time on this project.2 – The stains on the walls are due to the fire they had and they have been paid to paint those walls by their insurance company.3 – There were no stains on floors caused by our work and we left no puddles of any chemicals. The chemicals used on this job are nontoxic and all MSDS sheets have been provided to [redacted] for their own investigation. The chemical is specific to cleaning hard surfaces and does not damage them and is safe for disposal into septic systems. This has been confirmed by the chemical manufacturer directly to [redacted] as well as the Sacramento Water district who also inquired into the chemicals. To which they found nothing wrong with our use of it.4 – We dumped between 5-10 gallons of rinse water of the above stated chemical into the septic system. This has been verified to be of no harm.5 – How could we dump 3 other jobs of chemicals into their system and if we did how would they know how many and where? This is an absurd remark and indicative of the complaint in its whole. Initially they reported to their insurance company that we dumped over 200 gallons of chemical into their system. Again, another completely fabricated, unbelievable and ridiculous statement. Where would we get 200 gallons of anything and how would we carry it around and why would we if we could? This is just outlandish. We have confirmed we dumped 5-10 gallons (a few buckets) of rinse water or greatly diluted nontoxic cleaning solution that was used to wash the walls and smoke items in the home. 6 – We cleaned the sofas on a upstairs balcony while their dogs were in a cage outside. The dogs got out jumped on the couch and our technicians secured the insureds dog and put it back in the cage. We are not liable or responsible for the insureds dogs or their actions. Not to mention there was no damage done due to this. The claim of total loss due to a dog sitting on the couch is again borderline fraudulent and absurd even if their dog was our liability.7 – The chemicals are not poisonous as numerously reported and proven.8 – Due to the nature of our service agreement with [redacted] insurance they handle all complaints and conflict resolution with their vendors. We were not allowed to respond as the complaint was made to [redacted] to resolve as they referred us. They investigated and found nothing wrong and requested no further action from us on any of these complaints.9 – The water district has also investigated and found no validity to the poisoning of their grapes and oranges. The chemicals used simply do not have that or any other affect as they are closely regulated by the state and for their intended use are non-toxic.10 – [redacted] and EPA did nothing about it because there is nothing wrong or nothing to do. They both contacted us and we provided the same information to them and they all found nothing wrong. The consumer has also not provided anything to substantiate his claims.11 – [redacted] has notified them of this as they told us so. 12 – Comment from a post placed on [redacted] on 6/8 clearly asserting he doesn’t know if anything was put in his septic. He has gone from because the cleanout lid was off he doesn’t know if we did put anything in it, to making statements that we dumped specifically 200 gallons. This is clearly indicative to his unfounded, random complaints to extort money from our company and his insurance company. “Lastly, and it's very concerning as well we observed that our main sewer clean-up was open outside of the house was open which makes me believe that something was poured into it. That is a great concern and distress because we have a septic that connects which we only use environmentally friendly detergent because it's by the plants that can easily be damaged, we felt that not only it was unprofessional to open it but also to leave it open, if there will be problems which will be noticeable, I will have to make sure that they will to be addressed by Cleanrite” 13 – They claim none of this should happen especially when you pay someone. For the record we have received not a single penny for the services provided on this claim. We have gone above and beyond to prove these claims unfounded through the investigation by [redacted] insurance and they as well have found no wrong doing or no factual based claims being made. That being said, based on the severity of the statements being made by this consumer through this complaint and numerous other sites such as [redacted], Mr. [redacted] continues to attempt to damage our company while at the same time telling differing stories and claims of differing damages that none of which are founded. We will be seeking a relief from his defamation of our company at this point. The statements are very serious and greatly affecting our reputation with no factual basis or backing and no accountability to them for making these statements.

Consumer

Response:

I am rejecting this response because: I am very upset that CRBR still trying to cover their wrong doing by attacking me and bringing everyone else in their mess. I have proof of their damages, what do they have? Where is the investigation reports? Water company? [redacted]? Did they perform any investigation at all? CRBR can write another 10 pages of stupidity but it won't change the fact that they did damage my home. EPA investigation is not over just yet. They must forgot that I have their vortex machines pictures on my property and each holds 100 gallons and dumped only when full so 10 gallons dosnt sound realistic to me and also why dumping at my septic? Why lock or unlock dogs when they are not yours? Why take furniture out of my home? Why leave walls dirtier then they initially were? Why leave puddle of chems in my living room? I have proof of all those questions? What do you have besides your ignorance and fake investigations? Where is the proof of any investigation conducted? I am very disguised an upset by your reply.

Review: On December 3, 2014 I had a leak in my garage from a current rain storm. I called my insurance company and they sent out Cleanrite - Buildrite. Within a couple of hours they had 2 technicians at my home. It was dark by the time they arrived. They set up 2 dryers in my attic in my garage. They made a point of telling me because I had a tiled roof they would NOT be going onto my roof to clean or inspect it because they didn't want to crack the roof tiles. They had a ladder on the side of my house and had climbed up it to look at my roof and said it looked like I needed to have the "valley's" in my roof cleaned out and they could give me recommendations for roofers. After they left, they forgot to give me names of some roofers so I called their office the next day and obtained some names of roofers. I called several and finally received a callback from one who came out and cleaned the debris from my roof for $150. Several months later I received a bill from Cleanrite - Buildrite for $828.71 saying my insurance company was advising I needed to pay this amount. There was no breakdown of their services so I requested a breakdown of their costs. They have a charge of Roofing - Labor $262.16. When I called they said that's the minimum they are allowed to charge by the insurance companies. When I told her their technicians didn't even go onto my roof she said she had pictures that they had. I advised her they told me specifically that they had not gone up there, the photos were probably taken from the ladder and $262.71 extremely high for nothing when the roofer charged me $150. I contacted my insurance agent and she was able to get them to deduct their bill by $125. I am still not satisfied.Desired Settlement: I have paid my bill minus the $125 but I would like a refund of $137. I believe it is the principle of the issue, they did not go on my roof and do any service or repairs. I feel like they are taking advantage of citizens in crisis and bordering on insurance fraud by charging for items not being delivered. How many times do they do this and don't get caught?

Business

Response:

To Whom It May Concern:On the initial night, December 3rd, 2014, during a storm we responded, got on the roof, and reset tiles that slid down the valley. Photos are attached of said work. If we didn't do it we wouldn't have the photos. This was however emergency work only, we advised her that she should have someone come out and do a thorough cleaning of the valleys to prevent further issues.We did however in an effort to address her concerns, credit what she paid for those services off our bill. This was in no way justified or warranted as what we did and charged for had nothing to do with what she paid the other roofer to, we simply did it in good faith to satisfy this customer. We absolutely cant credit anymore of this invoice as we clearly were on the roof, we have photos of the work done the night it was done. Unfortunately sending crews out at night during storms is not free and in fact its very labor and overtime and overhead driven. 262.71 to respond at night during a storm with a two man crew is very reasonable. Even if they had not done anything as Mrs. [redacted] claims, they still responded and there are substantial costs to our company to provide that to this customer. We have attempted to explain this to Mrs [redacted] on numerous occasions and are willing to explain it additionally if needed.

Consumer

Response:

I am rejecting this response because: I understand they are now coming up with quite a story. But I was there when their representatives told me they would NOT be going up on my roof period. I did not hear them up on my roof and their ladder was not tall enough for them to gain access to my roof. They are also charging Equip. set up, and monitoring after hours for $158.12 so it's not like they are not being paid for their time. If this is the stand they want to take that is fine. But rest assured I will pass along their name to my family, neighbors and friends to not use they in their time of need as they truly take advantage of their situation and "pad" their bills and change their stories to suit their billing practices. Thank you for your time Revdex.com.

Review: Cleanrite Buildrite came an took some items for restoration and clean up after our house fire. when we called to inquire to out items were then notified that our large bedroom armoire was disposed of due to the damage and that they were unable too clean and returned a doll and mirror. They returned a children's wood desk and an end table. The Armoire was thrown away with out consulting me. They said they "thought" hey told us. this piece was not even in the room or next to the rooms that were on fire. it had some very top. This piece should have been left up to me to dispose of. I wanted it back. they returned the desk and end table that were fixed in terrible condition. there are till smoke rings and odor. they never touched the mirror and originally told us that they could not find the doll. later called us and said they found it in a garbage bag and could not clean it. because we were supposed to get the armoire back we did not claim it. we are now cashed out and want reimbursement for the furniture that was carelessly thrown away. Im not happy that they did not clean certain items when I was able too. The work they did was not professional. There overall customer service from they has been rude. they charged $5000 to overall due some repair to a small desk and end table that was done poorly! They told me they would personally reimburse me for the armoire since insurance was not covering this. When I went to negotiate a refund price they keep talking about the insurance is covering it. ???. They just told me they were personally reimbursing me? then told me they could refund $200-$300, our insurance was paying full replacement value, this piece was part of a $2600 bedroom set...not acceptable. Our insurance company has confirmed that they have reached out to Cleanrite Buildrite to resolve this, but they keep saying the insurance is taking care of this. this has been a 2 month process.

Product_Or_Service: furniture restoration

Desired Settlement: DesiredSettlementID: Refund

I want the full cost replacement. It was part of a set ($2500) that now is incomplete. $800-$900.

Business

Response:

Initial Business Response

Customer was issued 750 for payment on 9/17

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Overall I am still not happy with the service and quality of work we revived. I was given an a fair offer that I accepted to put this matter to end. Payment has been revived on my end

Review: Our 2nd floor laundry sink overflowed causing water damage in our home. The company came out and starting removing the water right away. When the repairs started the quality of work was okay. After the drywall and sheetrock had been replaced that's when the trouble started. It started with the ceiling area repaired bowing and having to be redone. The baseboard all through the areas repaired were measure wrong. The baseboards were heavily layered with caulking to cover the mistakes. The sheetrock didn't meet the baseboard and left gaps in the wall. The texturing had to be redone more than once in certain areas. The communication between the works and management often resulted in things not getting done. We had carpet installed and the estimate on the carpet installed and the carpet square footage that was installed on estimate was way beyond the size of the rooms. There was little carpet left over after the installation. There were numerous charges on the estimate for work not done. The major issue is the craftsmanship of the work done. Were not asking for anything to be different. Just return the baseboards, wood trim, paint, doors, walls and everything back to it's original state. Instead of doing the repair work the right way from the start they have continued to bandaid things with caulking, paint etc. When we tried to discuss our concerns with the manager [redacted] earlier this week it was a disaster. He told us that we were expecting unreasonable results. For the work to be completed in the manner that it is complete it is unacceptable. Even though our homeowners insurance is paying for the repairs. The poor quality of repairs affects our homes value. Also the home insulation that was put in the attic was not the same as we had before. We had blown, now there is batt and the home is suddenly really drafty. Asking for receipts for the carpet installed we were told it was none of our business how much it cost by [redacted] the Manager at the Yuba City location.Desired Settlement: We want the craftsmanship and the quality returned to it's original state. We were assured that we would get like for like with the repairs. The end result is sloppy, cheap and poor quality. All we want is for the repairs to be done in a way consistent with the craftsmanship before the damage took place. We feel as though we have been cheated by the quality of work done. Just do it right and stop pointing fingers at who did what and get the repairs done right!

Business

Response:

This consumer was taken car of by his insurance company USAA. They refunded him in full so he could take care of it himself.