Clear Choice Carpet & Upholstery Cleaning

Zters has apologized to this customer and provided a refund in the amount he requested Although all of the charges were valid, Zters dropped the ball in several places regarding communication with our customer We thank Mr*** for bringing this to our attention and hope he will
consider doing business with us again in the futureWe take great pride in our customer service and I would like to apologize once again for our poor communication It is my understanding that Mr*** is satisfied with our response and with the resolution to this issueThanks for using ZtersJon *** - President, Zters Inc

Zters has apologized to this customer and we believe the issue has been resolved to the customers satisfaction. We delivered the wrong level of service for the situation and were not prepared with the proper trucks to lift a dumpster of this type filled with tiles, even though the customer had...

informed us what was going in the container. It took several attempts to remove and we have waived all fees for the multiple trips to the site. The driver assisted in offloading material to an appropriate weight for the truck, also at no charge. We are making two additional discounts for this dumpster rental: 1) we are waiving the overage fees for the weight of the material and disposal at the landfill, and 2) we are refunding the delivery fee of $100.00 for this dumpster. We hope this helps to offset for the inconveniences caused with the delayed removal of the dumpster and displacement of tile.