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Clear Choice Construction

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Clear Choice Construction Reviews (1)

Review: We had a leak in our roof this summer and this contractor came out and performed work on our roof that he said would fix the problem. After the work was performed, it rained and we still had a leak. We told him that the leak was still there and he said he would come back out and figure out where the leak was coming in from. He felt that the leak was coming from the flat part of our roof and he did a patch job to temporarily fix the solution. He stated that the patch job would only get us through the fall and that this area of the roof needed to be completely re-done before the snow came. We were fine with this arrangement at this time with the understanding that he would come back some time in the fall to do the permanent fix. I contacted him throughout the fall about when he would be able to come back and do the work and he stated that the weather had forced his schedule back. Each time I contacted him he would say two weeks from now, next week, next month, etc. It kept getting pushed back and the only time I would hear from him is when I made initial contact. He stated that the lift that he needed to do the job was out of town and that he needed a semi to get it back to our town. Today (December 16), I contacted him again asking for a date of when he could come and do the work. Once again, he could not give a date and said maybe the end of this week or next. I simply stated that we had been patient for over two months now and he must understand how we would feel frustrated with the situation. He stated that he does not see how we could be frustrated because we do not actually have a leak right now, we have not given him any money toward the future work, and we never signed a contract. We had a verbal agreement that he would come do this since the first job he performed did not fix the roof. He then stated that we could go and find another contractor to do the work because he didn't want do a job where there were "negative feelings" involved. He has created these negative feelings through his unprofessional conduct. Essentially, he strung us along for months and then told us to find a new contractor before it snows or gets very cold. Winter weather could happen any day now as it is mid-December.Desired Settlement: I would like an apology from this contractor as well as acknowledgement that he acted in an unprofessional manner. At the same time, I also feel nervous to have this contractor come and do any more work on our roof for fear that he might wreck something or do a poor job out of spite.

Business

Response:

Yes they did have a leak in part of their roof, some shingles had blown loose and were falling out of the roof. I took many picture of before to show them. She explained to me the rest of the house has the same quality of workmanship as the roof did from the previous owners. I made arrangements in my schedule and equipment to make the necessary repairs that were very visual. I showed them the after pictures and explained everything we did and she paid me and we left.

I then got a message from her a few days later when I was in Alaska saying she had another leak. I explained to her when I would be back and that it had to be a different section of her roof. When I got back and did another inspection I went through the house and attic hatch to reach the roof for the first time. while in the attic I was able to spot many other leaks on the flat roof on top. I brought her husband up and showed him the areas and explained to him I could Patch them for a temporary fix until I have my equipment back in the area. This roof is about 35' in the air and I will not carry materials up a ladder that tall because it is not safe.

I gave them the price I would charge to replace the roof, and told them I cannot give them a contract or take any down payment for the job because I did not know when I could get back to do it. I had moved all of my equipment across the state to complete 13 jobs I had already committed to.

I was asked a few times for a contract for them to sign and I had the same answer every time. "I can not give you one because I do not know when I will have my equipment back in the area."

I also asked every time that we talked if it was leaking again and she said the same thing "NO"

I cannot control the weather and I did not get my equipment back here until Dec 24th.

I finally got to the point with her after being called unprofessional that I said I will not charge her for the repairs that I did make to stop the leak. I also told her that I will not go into a job that has negative feelings before the job would start. That would be no good for either of us and im not going to put myself in that position.

I have not responded to any text messages from that point on from her, but she continued to threaten me with calling the police, and contacting the Revdex.com, and that she was going to ruin my reputation in DODGE Co for doing this.

I will attach photos of my repairs before/ after

and also screen shots of her text messages

I will not apologize to someone who I did not have a contract with, did not take money from, and did not even charge for repairs made, and who threatens me.

Consumer

Response:

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Description: Construction & Remodeling Services, Windows - Installation & Service, Home Improvements - Additions, Remodeling Services, Commercial Roofing, Kitchen & Bath - Design & Remodeling, Carpenters, Contractors - General, Gutters & Downspouts, Home Builders, Patio & Deck Builders, Patio, Porch & Deck Enclosures, Siding Contractors, Residential Remodelers (NAICS: 236118)

Address: 287 N Main St, Juneau, Wisconsin, United States, 53039

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