Clear Choice Home Inspection Services, LLC

This is an unfortunate and surprising turn of eventsIn summary, *** Services was successful in getting the insurance claim approved in full, getting the supplement request approved in full*** responded quickly and appropriately with each step of the processAfter the client received the
benefit of the successful consulting services and the insurance proceeds for the project, she cancelled the agreement with *** Services thereby triggering the default clause within the contractIn order to fully understand the situation we will list all events in chronological order. On April 10th, after *** contacted *** Services for a roof repair estimate, *** ***, a project manager, performed a cursory inspection and found hail and wind damageUpon this discovery, *** email *** *** and suggested our services and submitted our contract to her for review and approvalWithin this agreement *** Services will make best effort to lay out the scope of repairs and substantiate these on her behalf to the insurance company with the common goal in mind to maximize her coverage and remediate the entire roof and/or as much as possible. On April 13th, *** responded with approval to proceed with the insurance claim. On April 13th, the insurance claim construction agreement was signed by all parties. On April 13th, *** assisted the owner in properly filing the insurance claim. From April 13th to May 19th, *** created and sent an insurance claim estimate to the insurance company*** coordinated numerous messages with the insurance company and the the insured. On May 26th, *** contacted the insurance adjuster asking for permission to be on the job walk with the adjuster. On May 28th, *** *** and *** *** (the owner) walked the property and prepared the roof for presentation to the insurance companyThis includes using chalk to circle or underline damaged parts of the roofing system to substantiate the claim. On May 29th, *** *** (the owner) met with the insurance adjuster, *** ***, and his supervisorThe inspection took approximately hours and resulted in a claim award to the insured, ***, for full replacement of the roofing systems and all of the interior damage*** was present during the interior inspectionWe believe without *** ***’s assistance the claim would have been significantly less or deniedTherefore, this is a very notable success in the client’s favor. On May 29th, *** *** thanked *** *** and the adjuster. On May 29th, *** *** informed *** *** of the next steps. On June 1st, *** *** proposed a change order to upgrade from the now already approved insurance claim per the customer’s requestIt included upgrading the shingles to a Dimensional Shingle, and upgrading the back patio roof from a rolled roof to a peel and stick mod bit roofing system*** was going to bring dimensional shingle sample boards to the client to reviewHowever, the owner decided not do to the upgradesTherefore, *** did not bring dimensional shingle sample boards to the clientInstead there is a website link for 3-tab shingles since 3-tab sample boards are not made (do not exist)*** emailed the client a website to choose a 3-tab color. On June 1st, *** Services sent *** the contractual required deposit invoice. On June 3rd, *** responded with wanting to change the payment arrangement. On June 3rd *** Services responded with some payment arrangement clarifications (note, the payment arrangement was not altered) On June 3rd, *** responded with acceptance and stated she would let *** Services know when she received the funds from the insurance company so that we can commence work. On June 17th, *** submitted a Supplement Request to the Insurance Company’s adjuster for some additional items that were missed in the insurance company’s estimate. On June 18th, the insurance company’s adjuster responded with approvalThis is another benefit to the clientAt this point *** has been successful in every step of the insurance claim process. On June 18th, *** *** emailed the adjuster and *** in response to the supplement approval stating that she will not be moving forward with *** Services. On June 19th, *** Services emailed *** a Cancellation Fee Invoice in accordance with the insurance claim agreement. On June 19th, *** filed this complaint with the Revdex.com. The following are specific responses to the customer’s opinions/problems: Customer Stated: “*** *** with *** Services has not provided service to my satisfaction with regard to having my roof replacedOn at least two occasions we were to meet, once with the insurance adjuster, and once to choose roof shingle colorsHe examined the roof (I think) in my absence before the insurance adjuster appointmentHe was difficult to schedule an appointment to meet with me and the insurance adjusterWhen the insurance adjuster finally did arrive, I was there and *** *** was there to meet*** did not advise that he would not attend and *** did not advise that he would attend in his stead, which in my opinion is just unprofessional and not engendering of trust.”Our Response: What the customer failed to mention is the Insurance Company, ***, originally set an inspection date without coordinating with ***The date set was a date *** was not availableRather than changing the insurance company’s inspection date or not be in attendance, the owner of *** Services, *** *** attended the inspectionAlthough the client claims she did not know about ***'s inability to attend, she does claim at the same time that *** was difficult to schedule an appointment with the adjusterTherefore, it is our belief that she did know *** would not be at the adjuster appointmentAdditionally, having the owner of *** Services at the inspection (rather than a project manager) is of huge value and show of good faith to the customer*** *** was able to get the entire claim approved in full. Customer Stated: "I then had to ask *** if he would handle my claim and he said no, back to *** to choose the shingle colorsSo *** and I made an appointment to choose shingle colorsHe then sent an email advising 'change of plans' and just sent me two website addresses insteadAt that point I decided I no longer wanted to work with *** sent me an email after I sent an email to him and my insurance adjuster that I did not want to work with *** he asked what happened via email and advised that I signed an agreement for a 20% cancellation feeI was stunned - not only did he not have time to meet with me, he wants me to pay him for not making the time to meet with me and conduct an ethical and satisfactory business/client relationship."Our Response: When the client was interested in a dimensional shingle upgrade (see timeline above) then bringing dimensional shingle sample boards to the client is necessary and appropriateHowever, the client decided not to move forward with the upgradeTherefore, emailing the client the 3-tab shingle color choices is necessary and appropriate3-tab shingle sample boards are not made (they do not exist). In summary, we were attempting to accommodate the customer's indecision with both patience and education*** Services was successful in getting the insurance claim approved in full, getting the supplement request approved in full*** responded quickly and appropriately with each step of the processAfter the client received the substantial insurance claim proceeds (award disbursement) for the project, she then simply cancelled the agreement with *** Services. Desired Settlement: Our foremost goal in every insurance claim is to assist the owner into procuring an insurance award to facilitate the remediation of their propertyOnly if the customer should decide not to move forward with the earmarked funds do we default to our default feePer the contractual agreement a default fee equal to 20% of the total insurance claim is now dueInterest, penalties, and collection fees will continue to accrue until it is paidThe current balance is $2,Interest, penalties, and collection efforts will all stop once the customer pays the invoice in full and removes this erroneous complaint