We agreed to get rear hatch open when they purchased the van it would not open at all it was stuck they called a couple days later and made appointment to bring in to get hatch open ....I told them it would take a few hours they should drop it off he said it was there only car, so I told them I would give them a ride home ....he said he had a couple other small things that were wrong with the Van Also I told them they wasnt covered under our warranty but we would take a look at them when they got here When they arrived here I went out to see what was wrong with the Hatch and I was able to fix Quickly and it open very easily and functioned very well I showed that it was working and said they wanted it to work with the Key Fob .....I told tem we didnt agree to doing that ...and at price point of $Vans we just Make sure they Have Good running Motor and Transmission, He Started yelling Screaming that he wanted it to work off the Fobwe Showed him the work order that we made and he signed the day of purchase That Clearly said get rear Hatch Open ....we tried several times to have conversation with him and he keep screaming and swinging his armsMy manager was scared he was going to hurt some one so we had to call policeand file a complaint against himWe did fix what we had agreed to repair and would of look at some of the other Items if he would of calm Down
Our customer satisfaction is very important to usBecause of that, I and my employees work very hard to make our customers happy and to assist if there are any issues with the cars that they are soldIn this instance, I feel that we did everything that we could to resolve the issue, even when it was at a financial cost to the business I don’t agree with Mrs [redacted] ’s timeline of eventsMrs [redacted] purchased a Mitsubishi Montero from us December 27, 2015, and on that same night she turned the car off and was unable to start it againThe following day, She tried to start it again and it started so she brought it in and My mechanic checked it out and could find nothing wrong with it, but installed a new battery hoping that might solve the problemWhile here, Mrs [redacted] said that she was looking for another car, and that she had a Volvo at home that she wanted to tradeShe looked around the lot and saw a Volvo convertible that she likedShe said that she would bring her Volvo in later in the week A Couple of Days Later Mrs [redacted] had problems starting the MitsubishiShe called a tow truck and the tow truck driver told her that she wasn’t putting the car all the way in ‘park,’ and if it happened again, to try putting the car in neutral before attempting to start itMrs [redacted] brought the car back in and we checked it outIt is difficult to find a solution to repair a car when the you cannot replicate the issueWe tested the car numerous times and each time it started About a week later, Mrs [redacted] called and said that the hot gauge was buried on hot and asked me what she should doI told Mrs [redacted] to absolutely not drive the car when it was hot as it would blow a head gasket, and that she should immediately turn the engine offI explained that this was probably a minor problem that could be repaired, but if she continued to drive the car while hot, it would ruin the engineMrs [redacted] had the car towed inShe asked if she could drive the Volvo convertible, that she was interested in, until we had the Mitsubishi repair completedWe willingly gave her the Volvo to drive We found that the Mitsubishi needed a water pump, which we replacedThe heat gauge had gone past its mechanical limit and was stuck in the hot positionWe took the instrument cluster apart and tried to manually move the heat gauge needle back to its starting positionIt seemed to be workingWe did a test drive and everything appeared to be functioningWe gave the car back to Mrs [redacted] ., the water pump was not coveredThe warranty covers internally lubricated partsAdditionally, the warranty specifically states that ‘the dealer will pay 50% of the labor and 50% of the parts for the covered systems that fail during the warranty period.’ However, because we try accommodate our customers if at all possible, we replaced the water pump at NO COST TO COUSTOMER Mrs [redacted] came back the following day with the car, and instead of talking with me, she went directly to the shop and told the mechanic, who worked on her car, that he was a very bad mechanicThe conversation wasn’t constructive to allow my mechanic to help her with her concernsShe insulted him and an argument followed.The whole instrument cluster was acting up and she had water on her garage Floor We ordered a used odometer cluster for the car, and installed it for her, at no chargeIt worked as it should A few days later Mrs [redacted] took the auto to a Mitsubishi dealershipThey told her that the car had a blown head gasket, and that it was leaking waterMrs [redacted] called me and said that she wanted her money backI told her that we don’t refund money, and that she was partially responsible for the car damage because she drove the car while it was overheating, and drove it until it was so hot that it broke the instrument cluster- and blew the head gasketI told Mrs [redacted] that I would give her full credit of her purchase price against the purchase of another carIf she preferred that we repair the Mitsubishi, I told her that we would fix the car and split the cost of approximately $1100; $each, according to the warranty Mrs [redacted] said that she would trade for the Volvo she had driven earlier; however, we had sold the Volvo by thenShe drove several other cars after that, but she really wanted an SUVThe salesperson told her that I had purchased cars in the last two weeks and that we should be getting thirty or more cars in from cleanup and serviceI have attached a list of one hundred cars that were coming in daily through that periodOn one of Mrs [redacted] ’s visits to the lot, the salesperson told her about a Ford Escape that he thought would be a nice vehicleMrs [redacted] took it for a test drive and didn’t return the car for five daysWe called her daily while she had the vehicle, but she did not return our callsOn a Sunday, before we opened for business, Mrs [redacted] returned the Escape and leftWith out speaking to any one about her intentions I tried to accommodate Mrs [redacted] I worked to fix the issues with the car, and at my expense I offered her full credit toward another vehicleHad MrsGissetoner wanted another car, I believe that we would have been able to find one that she would be happy withThe inventory on the lot is constantly turningAdditionally, notes that she did not tell the dealership that the vehicle smelled of coolant and oil until 1/14/I don’t expect my customers to understand the mechanics of an auto, but I do believe that they have a responsibility in the care of the car
I have rejected this response because there is no solution offered by KC Used Car EmporiumTheir response was simply a statement The vehicle was towed because of the illegal repairs made to the exhaust system, bored out catalytic converter that was cut off and re-welded, an Osensor that was also altered and the Check Engine light was disabled KC Used Car Emporium either conducted the illegal repairs and/or was aware of them, and sold the vehicle with full knowledgeThe vehicle was purchased on 7/14/for $5,797.25, repairs for this issue were $1,and I'm asking that they cover $for the cost of the parts
We Are Very Sorry that You are Not Happy with the deal you made on your car we are a cash lot and we have financing available thru out side finance company and we have very little control over the finance part of the deal we submit the Information to the finance company via email and they tell us what they will do and we tell you and you said it was ok so we typed it up and sent it to the bank .......If your not happy with your deal we would be glad to refund your Money
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: we were never violent at all and there is proof on the cameras we never laid a handIn our contract it says we can take it to another mechanic which we want to because we won't have mike touch the vehicle again and they can fix it that wayWe already put time and money in fixing our safety hazards that are their responsibility that was told in the LOT that would be fixedIt was AFTER we signed paper so of course wasn't written inI am still not happy with them not wanting to do anything and I've already spread word about their businessI expect them to fix SOMETHING now since I've fixed the seatbelt and turn signals that they were suppose to.
Regards,
Jennifer ***
I'm sorry they still have problems we repaired what was agree to in writing and was willing to help with other issues ....but they threatened us and we feared for outmr safety and they are not allowed back on our lot we will call the police if they show up they are not nice people and don't know how to talk to some one with out being violent
I'm Very sorry that The *** had a problem with there car they bought over months ago, our warranty is days or miles so it has exceeded the warranty period.I talk to Ms *** around Nov 1st she told me that her car had broke down and she had it towed in to a repair shop and while it
was in there fixing a unrelated problem they noticed that the converter on there car were defective and in the mechanics opinion they had been altered He noticed some welding on the convertersSo They Recommended replacing them even tho they didn't cause the car to run bad or MalfunctionI told Ms *** that the converters wouldn't be covered under our warranty even if it was in the first days that our warranty is only on Internally lubricated parts of the engine and transmission.She said because we work on the exhaust leak she thought we may have did the work on the convertersI talked to my mechanic and they told me the only thing we did was replace exhaust manifold gasketsto repair leak and never worked on the converters and that we didn't own welder or any thing to weld up the converters as she specified that her mechanic said some one did ..We have all Our cars Inspected by a Independent Shop when they come in and was never notified that there was any problem with converter they did tell us the manifold was leaking and we had that Fixedall that being Said I looked up the deal on car and we Made Profit when we sold it, we paid salesman commission that left us I told her I would Give her in Good Faith we Like to try to Make Our Customers Happy If we can Thank You Mike M***
Complaint Response:Attached is the bank image of the returned deposit proving that the homeowner received a check from us for his deposit and has deposited it. This check predates the complaint. The remaining $200 of his deposit was given to us as a personal check which we never deposited because we...
will not deposit homeowner checks until product has been ordered. That personal check of his was voided and returned to him.Also attached, is the image of the small tree branch at the 2nd story of the home that would've been in the way of the awning. Our sales rep. told the homeowner to either select a smaller awning or remove that branch section. To cut down an enormous two story tree when one 3' section of one limb was all that was in the way is the homeowner's decision. Any claims otherwise is pure fiction.The home addition that we were to install the awning onto was a DIY project by the homeowner. Since the addition work was amateur, the soffit projection and height above the deck was not standard. The factory we install awnings for could not produce an awning that will fit those non-standard dimensions. We shopped other factories and found nothing that will fit.I've provided proof that the deposit was returned in full to the homeowner before the complaint was submitted to us. I've provided proof that one small branch was the only branch removal requested. This complaint is not valid.My check to the homeowner was written and mailed 8/14. Homeowner complaint was listed 8/16. He waited to cash the check until 8/24 so that I'd have difficulty proving he got his money back. As you can see attached, the Revdex.com letter was USPS mail forwarded on 8/23 so luckily I've received the letter just today 8/27 and have proof of him cashing my deposit return. I will not tolerate the Revdex.com harassing me or even posting this complaint and complaint response under my company name as I've provided evidence of it's complete falsehood. There is no difference of opinions here, this is just extortion by the homeowner to get money. I also feel this is extortion by the Revdex.com to get me to pay the $500 for their accreditation that their sales men keep cold calling me about.
We are very sorry That Mr [redacted] is having problems with his car Our warranty is 30 days 0r 1000 Miles 50/50 on internal Lubricated Parts of Engine and Transmission Mr [redacted] car is a 13 yr old car with 180 Thousand Miles on it when we sold it to him 8 months ago and since then hes put over...
5000 miles on it so its clearly out of our warranty Period .... Mr [redacted] Contacted me a month ago and told me his concern same as in his letter he sent in with this complaintI looked up his paper work and found no bills for any repairs that Mr [redacted] Stated that might of been done.... we have a We Owe sheet that we include with every deal that if there something that we promise the customer we will do.. There was no Promises on his sheet and he signed it that we didnt promise him any things that he didnt already get All that being said... I told him to bring his car in and we would look at his issues and try to help him with it them I told him I could get a speedometer Housing for 150.00 witch would fix the light according to his mechanic... he said he didn't want to make the 45 minute drive he call me a little later said he got every thing fixed and was going to send me a bill to look at... when I got his letter I called him and told him that I could of got his car fixed for less than 500.00 and it wasnt under any warrant but in good faith to try to show I care about my customers we made $460.00 ON THE CAR WHEN WE SOLD IT TO HIM I offered to give him $230.00 he said that was less than he was hoping for but he appreciated that I wanted to help and go ahead and send it...So we did Mail It That DayIts Never Our Policy to disable any lights on any vehicle we send our vehicles out to a independent shop and have them inspected before we put them on the lot to make sure they are good cars
We agreed to get rear hatch open when they purchased the van it would not open at all it was stuck they called a couple days later and made appointment to bring in to get hatch open ....I told them it would take a few hours they should drop it off he said it was there only car, so I told them i...
would give them a ride home ....he said he had a couple other small things that were wrong with the Van Also I told them they wasnt covered under our warranty but we would take a look at them when they got here When they arrived here I went out to see what was wrong with the Hatch and I was able to fix Quickly and it open very easily and functioned very well I showed that it was working and said they wanted it to work with the Key Fob .....I told tem we didnt agree to doing that ...and at price point of $3000.00 Vans we just Make sure they Have Good running Motor and Transmission, He Started yelling Screaming that he wanted it to work off the Fob.. we Showed him the work order that we made and he signed the day of purchase That Clearly said get rear Hatch Open ....we tried several times to have conversation with him and he keep screaming and swinging his arms.... My manager was scared he was going to hurt some one so we had to call policeand file a complaint against him..... We did fix what we had agreed to repair and would of look at some of the other Items if he would of calm Down
We are not a buy here pay here dealer ship, we do have finance companys and Credit union we use to help our customers We Explained All the terms to Customer and He Is Very Happy Now
I have rejected this response because there is no solution offered by KC Used Car Emporium. Their response was simply a statement.
The vehicle was towed because of the illegal repairs made to the exhaust system, bored out catalytic converter that was cut off and re-welded, an O2 sensor that was also altered and the Check Engine light was disabled.
KC Used Car Emporium either conducted the illegal repairs and/or was aware of them, and sold the vehicle with full knowledge. The vehicle was purchased on 7/14/15 for $5,797.25, repairs for this issue were $1,200.00 and I'm asking that they cover $763 for the cost of the parts.
Our customer satisfaction is very important to us. Because
of that, I and my employees work very hard to make our customers happy and to
assist if there are any issues with the cars that they are sold. In this instance,
I feel that we did everything that we could to resolve the issue, even when...
it
was at a financial cost to the business.
I don’t agree with Mrs. [redacted]’s timeline of events. Mrs.
[redacted] purchased a Mitsubishi Montero from us December 27, 2015, and on
that same night she turned the car off and was unable to start it again. The
following day, She tried to start it again and it started so she brought it in
and My mechanic checked it out and could find nothing wrong with it, but installed
a new battery hoping that might solve the problem. While here, Mrs. [redacted]
said that she was looking for another car, and that she had a Volvo at home
that she wanted to trade. She looked around the lot and saw a Volvo convertible
that she liked. She said that she would bring her Volvo in later in the week.
A Couple of Days Later Mrs. [redacted] had problems
starting the Mitsubishi. She called a tow truck and the tow truck driver told
her that she wasn’t putting the car all the way in ‘park,’ and if it happened
again, to try putting the car in neutral before attempting to start it. Mrs.
[redacted] brought the car back in and we checked it out. It is difficult to
find a solution to repair a car when the you cannot replicate the issue. We
tested the car numerous times and each time it started.
About a week later, Mrs. [redacted] called and said that
the hot gauge was buried on hot and asked me what she should do. I told Mrs.
[redacted] to absolutely not drive the car when it was hot as it would blow a head
gasket, and that she should immediately turn the engine off. I explained that
this was probably a minor problem that could be repaired, but if she continued
to drive the car while hot, it would ruin the engine. Mrs. [redacted] had the car
towed in. She asked if she could drive the Volvo convertible, that she was interested
in, until we had the Mitsubishi repair completed. We willingly gave her the
Volvo to drive.
We found that the Mitsubishi needed a water pump, which we
replaced. The heat gauge had gone past its mechanical limit and was stuck in
the hot position. We took the instrument cluster apart and tried to manually
move the heat gauge needle back to its starting position. It seemed to be
working. We did a test drive and everything appeared to be functioning. We gave
the car back to Mrs. [redacted]., the water pump was not covered. The warranty
covers internally lubricated parts. Additionally, the warranty specifically
states that ‘the dealer will pay 50% of the labor and 50% of the parts for the
covered systems that fail during the warranty period.’ However, because we try accommodate
our customers if at all possible, we replaced the water pump at NO COST TO
COUSTOMER.
Mrs. [redacted] came back the following day with the car,
and instead of talking with me, she went directly to the shop and told the
mechanic, who worked on her car, that he was a very bad mechanic. The
conversation wasn’t constructive to allow my mechanic to help her with her
concerns. She insulted him and an argument followed.The whole instrument
cluster was acting up and she had water on her garage Floor We ordered a used odometer cluster for the
car, and installed it for her, at no charge. It worked as it should.
A few days later Mrs. [redacted] took the auto to a Mitsubishi
dealership. They told her that the car had a blown head gasket, and that it was
leaking water. Mrs. [redacted] called me and said that she wanted her money
back. I told her that we don’t refund money, and that she was partially
responsible for the car damage because she drove the car while it was overheating,
and drove it until it was so hot that it broke the instrument cluster- and blew
the head gasket. I told Mrs. [redacted] that I would give her full credit of
her purchase price against the purchase of another car. If she preferred that
we repair the Mitsubishi, I told her that we would fix the car and split the
cost of approximately $1100; $550 each, according to the warranty.
Mrs. [redacted] said that she would trade for the Volvo she
had driven earlier; however, we had sold the Volvo by then. She drove several
other cars after that, but she really wanted an SUV. The salesperson told her
that I had purchased cars in the last two weeks and that we should be getting
thirty or more cars in from cleanup and service. I have attached a list of one
hundred cars that were coming in daily through that period. On one of Mrs.
[redacted]’s visits to the lot, the salesperson told her about a Ford Escape
that he thought would be a nice vehicle. Mrs. [redacted] took it for a test
drive and didn’t return the car for five days. We called her daily while she
had the vehicle, but she did not return our calls. On a Sunday, before we
opened for business, Mrs. [redacted] returned the Escape and left. With out
speaking to any one about her intentions
I tried to accommodate Mrs. [redacted]. I worked to fix the
issues with the car, and at my expense . I offered her full credit toward
another vehicle. Had Mrs. Gissetoner wanted another car, I believe that we
would have been able to find one that she would be happy with. The inventory on
the lot is constantly turning. Additionally, notes that she
did not tell the dealership that the vehicle smelled of coolant and oil until
1/14/15. I don’t expect my customers to understand the mechanics of an auto, but
I do believe that they have a responsibility in the care of the car.
We Are Very Sorry that You are Not Happy with the deal you made on your car we are a cash lot and we have financing available thru out side finance company and we have very little control over the finance part of the deal we submit the Information to the finance company via email and they tell us...
what they will do and we tell you and you said it was ok so we typed it up and sent it to the bank .......If your not happy with your deal we would be glad to refund your Money
We agreed to get rear hatch open when they purchased the van it would not open at all it was stuck they called a couple days later and made appointment to bring in to get hatch open ....I told them it would take a few hours they should drop it off he said it was there only car, so I told them I would give them a ride home ....he said he had a couple other small things that were wrong with the Van Also I told them they wasnt covered under our warranty but we would take a look at them when they got here When they arrived here I went out to see what was wrong with the Hatch and I was able to fix Quickly and it open very easily and functioned very well I showed that it was working and said they wanted it to work with the Key Fob .....I told tem we didnt agree to doing that ...and at price point of $Vans we just Make sure they Have Good running Motor and Transmission, He Started yelling Screaming that he wanted it to work off the Fobwe Showed him the work order that we made and he signed the day of purchase That Clearly said get rear Hatch Open ....we tried several times to have conversation with him and he keep screaming and swinging his armsMy manager was scared he was going to hurt some one so we had to call policeand file a complaint against himWe did fix what we had agreed to repair and would of look at some of the other Items if he would of calm Down
Our customer satisfaction is very important to usBecause of that, I and my employees work very hard to make our customers happy and to assist if there are any issues with the cars that they are soldIn this instance, I feel that we did everything that we could to resolve the issue, even when it was at a financial cost to the business I don’t agree with Mrs [redacted] ’s timeline of eventsMrs [redacted] purchased a Mitsubishi Montero from us December 27, 2015, and on that same night she turned the car off and was unable to start it againThe following day, She tried to start it again and it started so she brought it in and My mechanic checked it out and could find nothing wrong with it, but installed a new battery hoping that might solve the problemWhile here, Mrs [redacted] said that she was looking for another car, and that she had a Volvo at home that she wanted to tradeShe looked around the lot and saw a Volvo convertible that she likedShe said that she would bring her Volvo in later in the week A Couple of Days Later Mrs [redacted] had problems starting the MitsubishiShe called a tow truck and the tow truck driver told her that she wasn’t putting the car all the way in ‘park,’ and if it happened again, to try putting the car in neutral before attempting to start itMrs [redacted] brought the car back in and we checked it outIt is difficult to find a solution to repair a car when the you cannot replicate the issueWe tested the car numerous times and each time it started About a week later, Mrs [redacted] called and said that the hot gauge was buried on hot and asked me what she should doI told Mrs [redacted] to absolutely not drive the car when it was hot as it would blow a head gasket, and that she should immediately turn the engine offI explained that this was probably a minor problem that could be repaired, but if she continued to drive the car while hot, it would ruin the engineMrs [redacted] had the car towed inShe asked if she could drive the Volvo convertible, that she was interested in, until we had the Mitsubishi repair completedWe willingly gave her the Volvo to drive We found that the Mitsubishi needed a water pump, which we replacedThe heat gauge had gone past its mechanical limit and was stuck in the hot positionWe took the instrument cluster apart and tried to manually move the heat gauge needle back to its starting positionIt seemed to be workingWe did a test drive and everything appeared to be functioningWe gave the car back to Mrs [redacted] ., the water pump was not coveredThe warranty covers internally lubricated partsAdditionally, the warranty specifically states that ‘the dealer will pay 50% of the labor and 50% of the parts for the covered systems that fail during the warranty period.’ However, because we try accommodate our customers if at all possible, we replaced the water pump at NO COST TO COUSTOMER Mrs [redacted] came back the following day with the car, and instead of talking with me, she went directly to the shop and told the mechanic, who worked on her car, that he was a very bad mechanicThe conversation wasn’t constructive to allow my mechanic to help her with her concernsShe insulted him and an argument followed.The whole instrument cluster was acting up and she had water on her garage Floor We ordered a used odometer cluster for the car, and installed it for her, at no chargeIt worked as it should A few days later Mrs [redacted] took the auto to a Mitsubishi dealershipThey told her that the car had a blown head gasket, and that it was leaking waterMrs [redacted] called me and said that she wanted her money backI told her that we don’t refund money, and that she was partially responsible for the car damage because she drove the car while it was overheating, and drove it until it was so hot that it broke the instrument cluster- and blew the head gasketI told Mrs [redacted] that I would give her full credit of her purchase price against the purchase of another carIf she preferred that we repair the Mitsubishi, I told her that we would fix the car and split the cost of approximately $1100; $each, according to the warranty Mrs [redacted] said that she would trade for the Volvo she had driven earlier; however, we had sold the Volvo by thenShe drove several other cars after that, but she really wanted an SUVThe salesperson told her that I had purchased cars in the last two weeks and that we should be getting thirty or more cars in from cleanup and serviceI have attached a list of one hundred cars that were coming in daily through that periodOn one of Mrs [redacted] ’s visits to the lot, the salesperson told her about a Ford Escape that he thought would be a nice vehicleMrs [redacted] took it for a test drive and didn’t return the car for five daysWe called her daily while she had the vehicle, but she did not return our callsOn a Sunday, before we opened for business, Mrs [redacted] returned the Escape and leftWith out speaking to any one about her intentions I tried to accommodate Mrs [redacted] I worked to fix the issues with the car, and at my expense I offered her full credit toward another vehicleHad MrsGissetoner wanted another car, I believe that we would have been able to find one that she would be happy withThe inventory on the lot is constantly turningAdditionally, notes that she did not tell the dealership that the vehicle smelled of coolant and oil until 1/14/I don’t expect my customers to understand the mechanics of an auto, but I do believe that they have a responsibility in the care of the car
I have rejected this response because there is no solution offered by KC Used Car EmporiumTheir response was simply a statement The vehicle was towed because of the illegal repairs made to the exhaust system, bored out catalytic converter that was cut off and re-welded, an Osensor that was also altered and the Check Engine light was disabled KC Used Car Emporium either conducted the illegal repairs and/or was aware of them, and sold the vehicle with full knowledgeThe vehicle was purchased on 7/14/for $5,797.25, repairs for this issue were $1,and I'm asking that they cover $for the cost of the parts
We Are Very Sorry that You are Not Happy with the deal you made on your car we are a cash lot and we have financing available thru out side finance company and we have very little control over the finance part of the deal we submit the Information to the finance company via email and they tell us what they will do and we tell you and you said it was ok so we typed it up and sent it to the bank .......If your not happy with your deal we would be glad to refund your Money
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: we were never violent at all and there is proof on the cameras we never laid a handIn our contract it says we can take it to another mechanic which we want to because we won't have mike touch the vehicle again and they can fix it that wayWe already put time and money in fixing our safety hazards that are their responsibility that was told in the LOT that would be fixedIt was AFTER we signed paper so of course wasn't written inI am still not happy with them not wanting to do anything and I've already spread word about their businessI expect them to fix SOMETHING now since I've fixed the seatbelt and turn signals that they were suppose to.
Regards,
Jennifer ***
We are very surprised to get this complaint we have repaired her truck and they Are very happy
I'm sorry they still have problems we repaired what was agree to in writing and was willing to help with other issues ....but they threatened us and we feared for outmr safety and they are not allowed back on our lot we will call the police if they show up they are not nice people and don't know how to talk to some one with out being violent
I'm Very sorry that The *** had a problem with there car they bought over months ago, our warranty is days or miles so it has exceeded the warranty period.I talk to Ms *** around Nov 1st she told me that her car had broke down and she had it towed in to a repair shop and while it
was in there fixing a unrelated problem they noticed that the converter on there car were defective and in the mechanics opinion they had been altered He noticed some welding on the convertersSo They Recommended replacing them even tho they didn't cause the car to run bad or MalfunctionI told Ms *** that the converters wouldn't be covered under our warranty even if it was in the first days that our warranty is only on Internally lubricated parts of the engine and transmission.She said because we work on the exhaust leak she thought we may have did the work on the convertersI talked to my mechanic and they told me the only thing we did was replace exhaust manifold gasketsto repair leak and never worked on the converters and that we didn't own welder or any thing to weld up the converters as she specified that her mechanic said some one did ..We have all Our cars Inspected by a Independent Shop when they come in and was never notified that there was any problem with converter they did tell us the manifold was leaking and we had that Fixedall that being Said I looked up the deal on car and we Made Profit when we sold it, we paid salesman commission that left us I told her I would Give her in Good Faith we Like to try to Make Our Customers Happy If we can Thank You Mike M***
Complaint Response:Attached is the bank image of the returned deposit proving that the homeowner received a check from us for his deposit and has deposited it. This check predates the complaint. The remaining $200 of his deposit was given to us as a personal check which we never deposited because we...
will not deposit homeowner checks until product has been ordered. That personal check of his was voided and returned to him.Also attached, is the image of the small tree branch at the 2nd story of the home that would've been in the way of the awning. Our sales rep. told the homeowner to either select a smaller awning or remove that branch section. To cut down an enormous two story tree when one 3' section of one limb was all that was in the way is the homeowner's decision. Any claims otherwise is pure fiction.The home addition that we were to install the awning onto was a DIY project by the homeowner. Since the addition work was amateur, the soffit projection and height above the deck was not standard. The factory we install awnings for could not produce an awning that will fit those non-standard dimensions. We shopped other factories and found nothing that will fit.I've provided proof that the deposit was returned in full to the homeowner before the complaint was submitted to us. I've provided proof that one small branch was the only branch removal requested. This complaint is not valid.My check to the homeowner was written and mailed 8/14. Homeowner complaint was listed 8/16. He waited to cash the check until 8/24 so that I'd have difficulty proving he got his money back. As you can see attached, the Revdex.com letter was USPS mail forwarded on 8/23 so luckily I've received the letter just today 8/27 and have proof of him cashing my deposit return. I will not tolerate the Revdex.com harassing me or even posting this complaint and complaint response under my company name as I've provided evidence of it's complete falsehood. There is no difference of opinions here, this is just extortion by the homeowner to get money. I also feel this is extortion by the Revdex.com to get me to pay the $500 for their accreditation that their sales men keep cold calling me about.
We are very sorry That Mr [redacted] is having problems with his car Our warranty is 30 days 0r 1000 Miles 50/50 on internal Lubricated Parts of Engine and Transmission Mr [redacted] car is a 13 yr old car with 180 Thousand Miles on it when we sold it to him 8 months ago and since then hes put over...
5000 miles on it so its clearly out of our warranty Period .... Mr [redacted] Contacted me a month ago and told me his concern same as in his letter he sent in with this complaintI looked up his paper work and found no bills for any repairs that Mr [redacted] Stated that might of been done.... we have a We Owe sheet that we include with every deal that if there something that we promise the customer we will do.. There was no Promises on his sheet and he signed it that we didnt promise him any things that he didnt already get All that being said... I told him to bring his car in and we would look at his issues and try to help him with it them I told him I could get a speedometer Housing for 150.00 witch would fix the light according to his mechanic... he said he didn't want to make the 45 minute drive he call me a little later said he got every thing fixed and was going to send me a bill to look at... when I got his letter I called him and told him that I could of got his car fixed for less than 500.00 and it wasnt under any warrant but in good faith to try to show I care about my customers we made $460.00 ON THE CAR WHEN WE SOLD IT TO HIM I offered to give him $230.00 he said that was less than he was hoping for but he appreciated that I wanted to help and go ahead and send it...So we did Mail It That DayIts Never Our Policy to disable any lights on any vehicle we send our vehicles out to a independent shop and have them inspected before we put them on the lot to make sure they are good cars
We agreed to get rear hatch open when they purchased the van it would not open at all it was stuck they called a couple days later and made appointment to bring in to get hatch open ....I told them it would take a few hours they should drop it off he said it was there only car, so I told them i...
would give them a ride home ....he said he had a couple other small things that were wrong with the Van Also I told them they wasnt covered under our warranty but we would take a look at them when they got here When they arrived here I went out to see what was wrong with the Hatch and I was able to fix Quickly and it open very easily and functioned very well I showed that it was working and said they wanted it to work with the Key Fob .....I told tem we didnt agree to doing that ...and at price point of $3000.00 Vans we just Make sure they Have Good running Motor and Transmission, He Started yelling Screaming that he wanted it to work off the Fob.. we Showed him the work order that we made and he signed the day of purchase That Clearly said get rear Hatch Open ....we tried several times to have conversation with him and he keep screaming and swinging his arms.... My manager was scared he was going to hurt some one so we had to call policeand file a complaint against him..... We did fix what we had agreed to repair and would of look at some of the other Items if he would of calm Down
We are not a buy here pay here dealer ship, we do have finance companys and Credit union we use to help our customers We Explained All the terms to Customer and He Is Very Happy Now
I have rejected this response because there is no solution offered by KC Used Car Emporium. Their response was simply a statement.
The vehicle was towed because of the illegal repairs made to the exhaust system, bored out catalytic converter that was cut off and re-welded, an O2 sensor that was also altered and the Check Engine light was disabled.
KC Used Car Emporium either conducted the illegal repairs and/or was aware of them, and sold the vehicle with full knowledge. The vehicle was purchased on 7/14/15 for $5,797.25, repairs for this issue were $1,200.00 and I'm asking that they cover $763 for the cost of the parts.
Our customer satisfaction is very important to us. Because
of that, I and my employees work very hard to make our customers happy and to
assist if there are any issues with the cars that they are sold. In this instance,
I feel that we did everything that we could to resolve the issue, even when...
it
was at a financial cost to the business.
I don’t agree with Mrs. [redacted]’s timeline of events. Mrs.
[redacted] purchased a Mitsubishi Montero from us December 27, 2015, and on
that same night she turned the car off and was unable to start it again. The
following day, She tried to start it again and it started so she brought it in
and My mechanic checked it out and could find nothing wrong with it, but installed
a new battery hoping that might solve the problem. While here, Mrs. [redacted]
said that she was looking for another car, and that she had a Volvo at home
that she wanted to trade. She looked around the lot and saw a Volvo convertible
that she liked. She said that she would bring her Volvo in later in the week.
A Couple of Days Later Mrs. [redacted] had problems
starting the Mitsubishi. She called a tow truck and the tow truck driver told
her that she wasn’t putting the car all the way in ‘park,’ and if it happened
again, to try putting the car in neutral before attempting to start it. Mrs.
[redacted] brought the car back in and we checked it out. It is difficult to
find a solution to repair a car when the you cannot replicate the issue. We
tested the car numerous times and each time it started.
About a week later, Mrs. [redacted] called and said that
the hot gauge was buried on hot and asked me what she should do. I told Mrs.
[redacted] to absolutely not drive the car when it was hot as it would blow a head
gasket, and that she should immediately turn the engine off. I explained that
this was probably a minor problem that could be repaired, but if she continued
to drive the car while hot, it would ruin the engine. Mrs. [redacted] had the car
towed in. She asked if she could drive the Volvo convertible, that she was interested
in, until we had the Mitsubishi repair completed. We willingly gave her the
Volvo to drive.
We found that the Mitsubishi needed a water pump, which we
replaced. The heat gauge had gone past its mechanical limit and was stuck in
the hot position. We took the instrument cluster apart and tried to manually
move the heat gauge needle back to its starting position. It seemed to be
working. We did a test drive and everything appeared to be functioning. We gave
the car back to Mrs. [redacted]., the water pump was not covered. The warranty
covers internally lubricated parts. Additionally, the warranty specifically
states that ‘the dealer will pay 50% of the labor and 50% of the parts for the
covered systems that fail during the warranty period.’ However, because we try accommodate
our customers if at all possible, we replaced the water pump at NO COST TO
COUSTOMER.
Mrs. [redacted] came back the following day with the car,
and instead of talking with me, she went directly to the shop and told the
mechanic, who worked on her car, that he was a very bad mechanic. The
conversation wasn’t constructive to allow my mechanic to help her with her
concerns. She insulted him and an argument followed.The whole instrument
cluster was acting up and she had water on her garage Floor We ordered a used odometer cluster for the
car, and installed it for her, at no charge. It worked as it should.
A few days later Mrs. [redacted] took the auto to a Mitsubishi
dealership. They told her that the car had a blown head gasket, and that it was
leaking water. Mrs. [redacted] called me and said that she wanted her money
back. I told her that we don’t refund money, and that she was partially
responsible for the car damage because she drove the car while it was overheating,
and drove it until it was so hot that it broke the instrument cluster- and blew
the head gasket. I told Mrs. [redacted] that I would give her full credit of
her purchase price against the purchase of another car. If she preferred that
we repair the Mitsubishi, I told her that we would fix the car and split the
cost of approximately $1100; $550 each, according to the warranty.
Mrs. [redacted] said that she would trade for the Volvo she
had driven earlier; however, we had sold the Volvo by then. She drove several
other cars after that, but she really wanted an SUV. The salesperson told her
that I had purchased cars in the last two weeks and that we should be getting
thirty or more cars in from cleanup and service. I have attached a list of one
hundred cars that were coming in daily through that period. On one of Mrs.
[redacted]’s visits to the lot, the salesperson told her about a Ford Escape
that he thought would be a nice vehicle. Mrs. [redacted] took it for a test
drive and didn’t return the car for five days. We called her daily while she
had the vehicle, but she did not return our calls. On a Sunday, before we
opened for business, Mrs. [redacted] returned the Escape and left. With out
speaking to any one about her intentions
I tried to accommodate Mrs. [redacted]. I worked to fix the
issues with the car, and at my expense . I offered her full credit toward
another vehicle. Had Mrs. Gissetoner wanted another car, I believe that we
would have been able to find one that she would be happy with. The inventory on
the lot is constantly turning. Additionally, notes that she
did not tell the dealership that the vehicle smelled of coolant and oil until
1/14/15. I don’t expect my customers to understand the mechanics of an auto, but
I do believe that they have a responsibility in the care of the car.
We Are Very Sorry that You are Not Happy with the deal you made on your car we are a cash lot and we have financing available thru out side finance company and we have very little control over the finance part of the deal we submit the Information to the finance company via email and they tell us...
what they will do and we tell you and you said it was ok so we typed it up and sent it to the bank .......If your not happy with your deal we would be glad to refund your Money