Our apologies for the trouble you had with our sales person I am happy to help you resolve this by phone if the following explanation and resolution does not satisfy you My name is [redacted] and you can reach me directly at [redacted] ***We received your signed Merchant Processing Application and Agreement which we processed on 6/30/and shipped equipment on 7/2/We are glad to assist you in returning the equipment and closing this accountYou should expect an email with a prepaid [redacted] shipping label via email within hours Simply box up the equipment and give it to any [redacted] driver or drop it off at any [redacted] dropbox If you incurred any charges to your account they will be refundedWe strive to always do the right thing and maintain an excellent reputation Please be aware this is a rare occurrence for us and it is more then exception than the rule
Mr [redacted] , We received your written cancellation form on July 1st, which was after June billing closed and was sent off for ACHThis is the reason you were billed a few days after you submitted your cancellation form.Prior to this complaint we already issued a refund for all fees except for $which was charged for transactions processed The $in fees is less than the 2.70% you mentioned.The refund will hit your bank account no later than July 31st as promised.The $was billed for a card reader for your cell phone which you purchased This was also refunded prior to this complaintYou mentioned filing this complaint due to the actions of our competitorsWe're sorry others have burned you in the past That is not the way Beacon Payments does business
Our apologies for the trouble you had with our sales person I am happy to help you resolve this by phone if the following explanation and resolution does not satisfy you My name is [redacted] and you can reach me directly at [redacted] ***We received your signed Merchant Processing Application and Agreement which we processed on 6/30/and shipped equipment on 7/2/We are glad to assist you in returning the equipment and closing this accountYou should expect an email with a prepaid [redacted] shipping label via email within hours Simply box up the equipment and give it to any [redacted] driver or drop it off at any [redacted] dropbox If you incurred any charges to your account they will be refundedWe strive to always do the right thing and maintain an excellent reputation Please be aware this is a rare occurrence for us and it is more then exception than the rule
Mr [redacted] , We received your written cancellation form on July 1st, which was after June billing closed and was sent off for ACHThis is the reason you were billed a few days after you submitted your cancellation form.Prior to this complaint we already issued a refund for all fees except for $which was charged for transactions processed The $in fees is less than the 2.70% you mentioned.The refund will hit your bank account no later than July 31st as promised.The $was billed for a card reader for your cell phone which you purchased This was also refunded prior to this complaintYou mentioned filing this complaint due to the actions of our competitorsWe're sorry others have burned you in the past That is not the way Beacon Payments does business