Clear Creek Consulting, Inc.

Initial Business Response /* (1000, 5, 2015/10/07) */
October 7, 2015
Revdex.com
Attn: [redacted]
PO Box XXXXX
Denver, CO XXXXX
RE: XXXXXXXX, [redacted]
Dear Ms. [redacted]

Please know that Clear Creek prides itself on its integrity and professionalism.
I have...

discussed the nature of this complaint with our Sales Associate and our Sales Manager and know that Mr. [redacted]'s information has been purged from our database.
Furthermore, I wish to thank Mr. [redacted] for bringing this to my attention so that I can better ensure that our practices live up the expectations I have of our marketing department.
On behalf of our firm and from me personally, I would also like to extend my personal apologies to Mr. [redacted] for this inconvenience.
If you should require any additional information, please do not hesitate to contact me.
Respectfully,
[redacted]

Initial Business Response /* (1000, 9, 2015/11/23) */
November 23, 2015
[redacted]
CLEAR CREEK CONSULTING Revdex.com COMPLAINT
SUMMARY:
[redacted] hired Clear Creek and authorized a payment to initiate representation (Client Services Agreement attached);
Clear Creek provided services...

and attempted to negotiate and resolve client's case with taxing authorities (Statement of Professional Services Rendered attached);
Client did not provide complete financial information and/or tax returns that are required for resolutions with taxing authorities and did not meet the required deadlines for the IRS;
Clear Creek spent a total of 29.5 hours on this case, and the client is in arrears by $810;
Mr. [redacted] was made aware of the additional work needed to protect him from collection action and ultimately resolve his case.
Mr. [redacted] hired Clear Creek on March 17, 2015 to address a tax liability of $70,000 to the IRS for a retainer of $3,000. A copy of this Client Services Agreement is attached. Nowhere in the agreement does it state that Clear Creek will file tax returns on behalf of our client. On March 23, 2015, within a week of hiring Clear Creek, we provided a complete outline of the taxes owes, as well as the returns that needed to be filed, and even included the wage and income transcripts to aid our client in filing these missing returns. We requested copies of these returns by April 29 in order to meet a deadline with the IRS, and informed our client that we could not enter into a formal resolution until all returns had been filed (copy of 3.19.15 letter attached).
Clear Creek continued to remain in contact with the IRS by negotiating hold extensions to allow ample time for our client to file the missing returns. This continued through August 21, 2015, at which time we placed the client into a temporary payment plan to further secure protection from collection action. As seen from the notes in the Statement of Services, the client was not required to make these payments, but the agreement provided a key buffer between the IRS and our client, protecting him from levy action.
On October 12, 2015, the Associate [redacted] discussed the additional work required to move the case forward. We explained the appeals process needed to negotiate credits on the client's IRS account and the time commitment moving forward. We covered everything that had been accomplished so far, which included extended holds on collection action, allowing the adjustments to be made to our client's account. His liability had reduced from approximately $35,000 down to approximately $9,000 with further adjustments pending. At the end of this conversation, the client stated that he did not wish to move forward with future work.
A copy of the Statement of Services is attached. Please note that the client is in arrears. At this time, Clear Creek will close our case for Mr. [redacted] and not contact him any further, and will not seek reimbursement for the negative balance on the account. However, Clear Creek should not be penalized with a complaint when we provided work for our client, ultimately helping him see a reduced balance with the IRS and keeping him protected from levy action. Clear Creek respectfully requests that this complaint be marked as "Beyond Purview" at this time.
Sincerely,
[redacted]
Executive Vice President
Clear Creek
Initial Consumer Rebuttal /* (3000, 11, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What is in the agreement and what was stated to me directly by their sales department is where the discrpancy lies. First the 70K that is claimed that I owed IRA was over-inflated and determined by their own sales representative prior to reviewing the documentation and tax returns that were filed. Regarding being in the rears..please lets be factually correct. Your sales team advised that my case would be completed with the 3K that was initially paid. Ultimately the amount I owe IRS is around 8500.00 and that is with my tax returns that I had to file on my own. Yes I understand what the "contract" states but this is not what the "sales" person advised me when I made very specific questions about their services. I went with Clear Creek after pricing several companies that offered the same service because of the indicatiation that 3K would cover all of the expenses. By requiring an additional 3K (making the grand total 6K) to settle an 8K debit with IRS is nonsense. My reduced balance with IRS was due to the filing of the tax returns and not because of the "work" done by Clear Creek and either of the two attorney's that worked on my case. I will admit that they may have held the IRS at bay regarding any levy action but that is the extent of the service that I feel was recieved and not worth 3K. I want half of what was paid to Clear Creek to pursue other avenues for reconcilation with the IRS. I am not asking for them nor do not want them representing me any further and I feel anyone that wants to hire this company should be made aware of their devious sales practices vs. the actual service. Mr. [redacted], I can appreciate your response from a business perspective but not from an ethical perspective based on what was told to me by your sales repesentatives who hounded me just about every day until I made payment. I understand that the contract doesn't indicate that Clear Creek would file my back taxes but to quote your sale rep....."IF you hire us, you will save money on an accountant and we'll take care of your back tax returns in addition to settling your debt with the IRS". This is where my issue exists and I believe you would feel the same way if you asked the questions I asked and was given the answers that were provided to me prior to hiring your company.
Final Business Response /* (4000, 17, 2015/12/02) */
[redacted]
Revdex.com Complaint
3rd Response
Please allow this correspondence to serve as the final response from Clear Creek regarding the previous rebuttal submitted by Mr. [redacted]z on or around November 26th, 2015.
In Mr. [redacted]z’s most recent rebuttal, he only states that what he was told “verbally” was not true. His two main complaints are below:
1. Mr. [redacted]z states he was informed that the $3,000 paid up front would definitely finish the case. Please note in the attached Client Service Agreement, it states that we bill by the hour for the work completed, and is not a flat fee arrangement. The client signed this document agreeing to the terms.
2. He states that he was informed that we would file his tax returns for him. We have never filed tax returns for clients. We only obtain wage and income transcript information from the IRS which we provide to the client. This information allows them to complete the return with the information we obtained for them. Nowhere in our contract, does it state that we file tax returns for clients. The client was fully aware of this when he signed our Client Service Agreement.
Please see the attached Client Service Agreement which reinforces Clear Creek’s position on this complaint previously filed by Mr. [redacted]z. Because the client’s complaint is based upon two things that were clearly spelled out in the Client Service Agreement, we respectfully request that this case be categorized as “Beyond Purview”.
If you have any questions or need additional documentation, please let us know. Thank you.
Sincerely,
[redacted]
Executive Vice President
Clear Creek
Final Consumer Response /* (4200, 19, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no resolution proposed by the business. However, being that my complaint is based on what was articulated and discussed to me during the sales end of the process and the business has an agreement that did not stipulate what I asked about specifically at the onset prior to me deciding to choose Clear Creek, I would agree to close the case as "unresolvable" so both parties may move on.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/24) */
See full response in the attached document.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my complaint I have spoken to the I.R.S in person...

and over the phone and we came to a an agreement with my financial that is less than what Clear Creek presented. I have filled out new documents and new 433-D to the I.R.S. with the new settlement agreed amount we came up with on the financials I provided to Clear Creek and to the I.R.S. as I emailed them all to Clear Creek and the same documents are the ones I sent to the I.R.S. ...I negotiated a deal that is affordable to me and also agreed up on by Ms. [redacted] in collections with the I.R.S that the documents [redacted] stated was not acceptable they where and I sent all to I.R.S. ..I feel I should not have to pay as I Negotiated a better deal for myself. I have paid them 1,000.00 for there services. I am not going to pay more.

Dear Ms. [redacted], Attached is our record of account substantiating the work we did for Mr. [redacted]. There is not one mention of him ever returning our call and if he indeed called us every day, why did he not simply get the requested Power of Attorney form back to us? Also attached is our...

Client Service Agreement that Mr. [redacted] signed. In Section 3(c) of this Agreement it states that 'If client becomes non-professional and/or slanderous towards Clear Creek or any of its staff, client will circumvent any potential charge reimbursement.' Although I find Mr. [redacted]’s characterization of our firm ridiculous, I will add that his description of our business model would not be sustainable for the past 12 years, with thousands of clients having hired our services, not to mention a staff of nearly 100 employees if we were so clever as to coerce business owners who owe on past taxes to send us money so that we can represent them, and keep a few dollars along the way after spending a several hours of our time living up to the contractual obligations our clients expect of us. Again, there is no logic in what Mr. [redacted] is stating. That said, as I never saw a Revdex.com complaint or any written complaint by Mr. [redacted] which our Client Service Agreement states in Section 5 that all refund requests have to be in writing, but we nonetheless authorized this refund without a written request, then again, this complaint should be categorized as ‘Beyond Purview.’ However, if in good conscience, Mr. [redacted] believes he is due the difference of his fees of $110 after having put our organization through all of this which is still continuing as I write, when is all we were trying to do was begin the work Mr. [redacted] hired our firm to do, then I will refund the remaining amount. Respectfully, [redacted] Encl: Please see the Attachments   Tell us why here...