Clear Cut Insurance Reviews (%countItem)
Clear Cut Insurance Rating
Address: 16403 111 Avenue, Edmonton, Alberta, Canada, T5M 2S2
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I was requesting a cancellation and refund of Home and Auto insurance. I submitted the request on Octoer 12, 2018 and all the required documents. November 2, 2018, I called them to follow up and I was told that they already submitted to *** insurance my request (Clearcut insurance is a broker to ***) but according to *** insurance they did not submit any documents yet. November 6, 2018, I received an email requesting more documents. I complied to their request asap including documents they rquested directly from my insurance, the documents were sent thru email on November 7, 2018.
I called *** on November 16, 2018 if Clearcut insurance submitted the documents. But according to *** they did not submit anything. *** adviced me to call Clearcut insurance. I called them the same day but I did not get any answer, beccause I was told their manager is busy. I called again, *** insurance on November 20 to follow up and still clearcut is not doing anything to my request.
This is the reason I am filing a formal complain to clearcut insurance.
1. October 12 - Client had requested cancellation of her home & auto policies as she told the Clearcut employee, she had taken her insurance elsewhere. She did not indicate that this had happened a month earlier.
2. Clearcut employee advised client to send in a written and signed document asking for this cancellation.
3. Client sent in a request asking for a back dated cancellation to Sept 5. These were forwarded to *** Insurance.
4. Oct 18 – *** notified Clearcut that they could not backdate to September 5 without proof of the home and auto policies with the new company. They requested copies of the policies showing the items insured and the dates insured. They also advised that the signatures were not correct. Home was in the name of *** & *** and had only *** signature. Auto was in the name of *** & ***.
5. Clearcut staff advised *** of these requests. She then sent copies of the “thank you” letter she received from her new company. They did not indicate the date she had been insured, nor what items were insured. They said “thank you for insuring your auto/home”. She sent cancellations signed by herself & ***, nothing signed by ***.
6. There were conversations between *** & 2 of our staff over the next week advising her we did not have the proper documentation. Communication broke down until approx. November 9 when *** sent the proper forms for the home, but nothing was received for the auto.
7. *** – On November 7, *** sent out registered letters on both policies. Renewal was for Sept 1, and neither policy had been paid. Their system automatically sends out a registered letter if payment is not received within 60 days. The automation does not see the notes manually entered by their employees. Both policies were cancelled by *** effective November 24. The letters were sent to *** and indicated that she owed money for the period of Sept 1 – Nov 24 on both policies.
8. At this point, it appears that *** launched a complaint with Revdex.com.
9. On November 23, I received the letter from the Revdex.com. I investigated the file, called *** and advised her what we were missing (auto policy). She said she had sent it, it was 42 pages long. Our server likely blocked such a large document therefore, we never received it. Asked her to send me just the first 3 pages. She sent all proper documentation to me directly.
10. I forwarded all documents to *** and asked them to process backdated cancellation to Sept 5 as per the proof provided by the client.
11. *** has now processed both cancellations. Both were in force for 4 days. The home policy has an amount due of $9.18 for those 4 days. The auto has an amount due of $15.37 due.
12. I have emailed the client to advise her of amounts due and directions on how to pay.
I trust this issue is now resolved on both ends.