In response to the notification received by ClearData International, Inc(ID 1254285), and in keeping with the instructions of the notification, we are responding with additional information pertaining to our current client, [redacted] *** [redacted] purchased our appointment service on September 25, and chose to schedule her training session for November 14, (as part of our appointment service, and at no cost to our client, we schedule a training session with one of our customer service representatives, to set up the client account, review service details and formally start the service) During an account setup we call the agent at the scheduled day and time of training We then help the agent log into our software After logging into the software we go through the cities and business types that the agent would like to put in their account Following the account setup we go over how appointments are replaced if they cancel Finally we explain how many appointments have been charged for and the date you need to cancel the service if you do not want it to reoccur The training took place on the day [redacted] requested, and the ClearData team began working on [redacted] ’s account On November 30, 2017, ClearData sent [redacted] her first appointmentIn the last week or so, [redacted] has received additional appointments, bringing the total delivered to [redacted] to in less than a day period The service purchased by [redacted] includes the delivery of appointments in days, which we have clearly over deliveredWe are puzzled as to why [redacted] filed this complaint, and she is no longer willing to communicate with ClearData to get this resolvedEnclosed is our agent siform, which details the service and various ClearData policies, related to the serviceThese policies are reviewed with our clients on the training calls, alsoPlease let us know if more information is needed and the next steps in the process Crystal M***Director of Operations ClearData International [redacted] [redacted]
Hello! In regards to the complaint I filed earlier today I checked my folio (pay stub) with my company and Cleardata has taken two payments for a total of $778 to be reimbursed, not $389 as initially thought. I will need to amend my complaint to reflect that. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did have my training call on 11/14/17 as suggested in the response. During this call, Angela told me that I had two months worth of appointments coming to me or a total of 6 guaranteed by 12/10/17. I received correspondence on the leads on 11/21/17 telling me that they were working hard on my account. I waited until 11/29 before I called into the company to find out what was going on with my account. I called three times and got three different voicemails. At that time I responded to the email that was sent on 11/21/17 to find out if there was any progress on my account. I didn't get a response to that email. I emailed again on 11/30 letting Angela know that I may have to cancel this account. I was having a hard time with the turn around time and the customer service issue of not being able to talk to a real person. Angela emailed me back that day and low and behold I mention cancelling and I have my very first appointment sent to me, just one. I call the appointment that was confirmed by clear data and the business owner tells me right off the bat that the date they scheduled does not work because he was going to be out of town. That sounded sketchy to me considering this is a warm leads service and that should've been discovered when they had this guy on the phone and set the appointment for the date they did. I then emailed Angela on 12/05 about cancelling my account due to the issues with customer service as well as the promise of 3 leads in a month not being delivered. I had also left her a voicemail this day. I did let her know at that time that I did want a full refund and if this would be an issue I would be filing a complaint with the Revdex.com. She emails me back the following day on 12/06 and low and behold after letting her know my intentions, I have THREE leads sent to me. 12/07 I get another email that they are working hard on my account. 12/08 and 12/12 I am sent 2 more appointments after telling Angela on 12/06 that I wanted nothing more to do with this company. Why did it take filing a complaint for this company to do what they said they would do in their advertisements???? I still want nothing to do with this company, I would NEVER recommend this company to ANYONE! I want a full refund of $778, two months charges worth. That will be the only acceptable resolution here. I will fight to get this company removed from [redacted] Insurance partner program.
Regards,
[redacted]
response to the notification received by ClearData International, Inc. (ID 1254285), and in keeping with the instructions of the notification, we are responding with additional information pertaining to our current client, [redacted] purchased our appointment service on September 25, 2017 and chose to schedule her training session for November 14, 2017 (as part of our appointment service, and at no cost to our client, we schedule a training session with one of our customer service representatives, to set up the client account, review service details and formally start the service). During an account setup we call the agent at the scheduled day and time of training. We then help the agent log into our software. After logging into the software we go through the cities and business types that the agent would like to put in their account. Following the account setup we go over how appointments are replaced if they cancel. Finally we explain how many appointments have been charged for and the date you need to cancel the service if you do not want it to reoccur. The training took place on the day [redacted] requested, and the ClearData team began working on [redacted]’s account. On November 30, 2017, ClearData sent [redacted] her first appointment. In the last week or so, [redacted] has received additional appointments, bringing the total delivered to [redacted] to 4 in less than a 30 day period. The service purchased by [redacted] includes the delivery of 3 appointments in 30 days, which we have clearly over delivered. We are puzzled as to why [redacted] filed this complaint, and she is no longer willing to communicate with ClearData to get this resolved. Enclosed is our agent sign-up form, which details the service and various ClearData policies, related to the service. These policies are reviewed with our clients on the training calls, also. Please let us know if more information is needed and the next steps in the process. Crystal M[redacted]Director of Operations ClearData International[redacted]
In response to the notification received by ClearData International, Inc(ID 1254285), and in keeping with the instructions of the notification, we are responding with additional information pertaining to our current client, [redacted] *** [redacted] purchased our appointment service on September 25, and chose to schedule her training session for November 14, (as part of our appointment service, and at no cost to our client, we schedule a training session with one of our customer service representatives, to set up the client account, review service details and formally start the service) During an account setup we call the agent at the scheduled day and time of training We then help the agent log into our software After logging into the software we go through the cities and business types that the agent would like to put in their account Following the account setup we go over how appointments are replaced if they cancel Finally we explain how many appointments have been charged for and the date you need to cancel the service if you do not want it to reoccur The training took place on the day [redacted] requested, and the ClearData team began working on [redacted] ’s account On November 30, 2017, ClearData sent [redacted] her first appointmentIn the last week or so, [redacted] has received additional appointments, bringing the total delivered to [redacted] to in less than a day period The service purchased by [redacted] includes the delivery of appointments in days, which we have clearly over deliveredWe are puzzled as to why [redacted] filed this complaint, and she is no longer willing to communicate with ClearData to get this resolvedEnclosed is our agent siform, which details the service and various ClearData policies, related to the serviceThese policies are reviewed with our clients on the training calls, alsoPlease let us know if more information is needed and the next steps in the process Crystal M***Director of Operations ClearData International [redacted] [redacted]
Hello! In regards to the complaint I filed earlier today I checked my folio (pay stub) with my company and Cleardata has taken two payments for a total of $778 to be reimbursed, not $389 as initially thought. I will need to amend my complaint to reflect that. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did have my training call on 11/14/17 as suggested in the response. During this call, Angela told me that I had two months worth of appointments coming to me or a total of 6 guaranteed by 12/10/17. I received correspondence on the leads on 11/21/17 telling me that they were working hard on my account. I waited until 11/29 before I called into the company to find out what was going on with my account. I called three times and got three different voicemails. At that time I responded to the email that was sent on 11/21/17 to find out if there was any progress on my account. I didn't get a response to that email. I emailed again on 11/30 letting Angela know that I may have to cancel this account. I was having a hard time with the turn around time and the customer service issue of not being able to talk to a real person. Angela emailed me back that day and low and behold I mention cancelling and I have my very first appointment sent to me, just one. I call the appointment that was confirmed by clear data and the business owner tells me right off the bat that the date they scheduled does not work because he was going to be out of town. That sounded sketchy to me considering this is a warm leads service and that should've been discovered when they had this guy on the phone and set the appointment for the date they did. I then emailed Angela on 12/05 about cancelling my account due to the issues with customer service as well as the promise of 3 leads in a month not being delivered. I had also left her a voicemail this day. I did let her know at that time that I did want a full refund and if this would be an issue I would be filing a complaint with the Revdex.com. She emails me back the following day on 12/06 and low and behold after letting her know my intentions, I have THREE leads sent to me. 12/07 I get another email that they are working hard on my account. 12/08 and 12/12 I am sent 2 more appointments after telling Angela on 12/06 that I wanted nothing more to do with this company. Why did it take filing a complaint for this company to do what they said they would do in their advertisements???? I still want nothing to do with this company, I would NEVER recommend this company to ANYONE! I want a full refund of $778, two months charges worth. That will be the only acceptable resolution here. I will fight to get this company removed from [redacted] Insurance partner program.
Regards,
[redacted]
In...
response to the notification received by ClearData International, Inc. (ID 1254285), and in keeping with the instructions of the notification, we are responding with additional information pertaining to our current client, [redacted] purchased our appointment service on September 25, 2017 and chose to schedule her training session for November 14, 2017 (as part of our appointment service, and at no cost to our client, we schedule a training session with one of our customer service representatives, to set up the client account, review service details and formally start the service). During an account setup we call the agent at the scheduled day and time of training. We then help the agent log into our software. After logging into the software we go through the cities and business types that the agent would like to put in their account. Following the account setup we go over how appointments are replaced if they cancel. Finally we explain how many appointments have been charged for and the date you need to cancel the service if you do not want it to reoccur. The training took place on the day [redacted] requested, and the ClearData team began working on [redacted]’s account. On November 30, 2017, ClearData sent [redacted] her first appointment. In the last week or so, [redacted] has received additional appointments, bringing the total delivered to [redacted] to 4 in less than a 30 day period. The service purchased by [redacted] includes the delivery of 3 appointments in 30 days, which we have clearly over delivered. We are puzzled as to why [redacted] filed this complaint, and she is no longer willing to communicate with ClearData to get this resolved. Enclosed is our agent sign-up form, which details the service and various ClearData policies, related to the service. These policies are reviewed with our clients on the training calls, also. Please let us know if more information is needed and the next steps in the process. Crystal M[redacted]Director of Operations ClearData International[redacted]
[redacted]