Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I think that the company was actually doing a bait and switch as I was able to purchase the glass table top in one half inch glass for $plus tax I do not wish to do business with this company Sincerely, [redacted]
Thank you for contacting me in regards to ID# [redacted] [redacted] did come into our shop with his broken sample of 3/8” clear glass with an OGEE edge requesting a new one to be fabricated to his dimensions see "sample attached" that is 3/8" clear annealed glass My [redacted] contacted our distributor to get a price as per his sample and we told [redacted] that it would cost it would cost him $plus tax of $ making the total sum owed $ as per Invoice # [redacted] Once we were informed that my distributor could not fabricate [redacted] 's order in 3/8" Glass because our distributor realized they made a mistake They quoted us for 3/8” glass not ½” They would not honor the quoted price since it was not a written quoteMy distributors increase for this change in thickness was originally $ My [redacted] Kristy contacted [redacted] and verbally informed him that if he wanted to go ahead with his order the price will increase what my cost of $"$less then my cost" because his glass had to be 1/2" clear annealed not 3/8" glass She then faxed him a credit card authorization form on for him to send back to us if he wanted to place his custom order [redacted] e-mailed me back the same day his deposit off $ thru his Master cardReceipt is attached On Monday [redacted] called into Clear Image and verbally told my [redacted] he thought about the price increase and demanded we honor the 3/8" class quote and she then explained to him that we are doing his order almost for cost and that we could not discount this order any more that what we have [redacted] began to get nasty with her and didn't want to hear what she was saying he just kept trying to over power the conversation thinking that would work to get his way *** then put him on hold and transferred the call to management who informed him that $plus tax was the best price he could get him on his ½” OGEE edge glass [redacted] then became adamant that he wanted the $price and once again ran his mouth to the point Management couldn't get a word in, he was asked many times to listen to what we could do and the best that we could offer and if he didn't want to place the order we would refund his deposit (even after production started on a custom order that we normally wouldn't refund) He still was trying to over power the conversation wasn't listening becoming irate It was at this point [redacted] said the conversation was over; that his deposit would be voided out (see attached) and that we would not be placing his order Never Once did [redacted] curse at [redacted] and it is insulting that he would say such after we tried to do the best that we could [redacted] was Never told he couldn't pick up his sample (see attached) in-fact it is sitting in my office and I would greatly appreciate he come and get it ASAP as it is sharp and in the way It is in my opinion that [redacted] is trying to strong arm us to get something for nothing or in this case less than that! We cannot fabricate his order for less then what it cost us to do so bottom line And for the record this is not the first time he has made us loose money Back on [redacted] placed and order for 3/8" glass we fabricated it to his specs and called him Saturday leaving a message that his order on invoice # [redacted] is ready for pick up [redacted] called us back on Monday and said he decided to go with a cheaper route "Granite" and that he didn't need the glass We told him it would have been nice for him to contact us before the order was fabricated but that we would take that as a lossInvoice # [redacted] was voided and the conversation was ended Any questions or concerns, please contact me at the below telephone numbers! Sincerely Yours, [redacted] Clear Image Storefronts & Glass Inc [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I think that the company was actually doing a bait and switch as I was able to purchase the glass table top in one half inch glass for $plus tax I do not wish to do business with this company Sincerely, [redacted]
Thank you for contacting me in regards to ID# [redacted] [redacted] did come into our shop with his broken sample of 3/8” clear glass with an OGEE edge requesting a new one to be fabricated to his dimensions see "sample attached" that is 3/8" clear annealed glass My [redacted] contacted our distributor to get a price as per his sample and we told [redacted] that it would cost it would cost him $plus tax of $ making the total sum owed $ as per Invoice # [redacted] Once we were informed that my distributor could not fabricate [redacted] 's order in 3/8" Glass because our distributor realized they made a mistake They quoted us for 3/8” glass not ½” They would not honor the quoted price since it was not a written quoteMy distributors increase for this change in thickness was originally $ My [redacted] Kristy contacted [redacted] and verbally informed him that if he wanted to go ahead with his order the price will increase what my cost of $"$less then my cost" because his glass had to be 1/2" clear annealed not 3/8" glass She then faxed him a credit card authorization form on for him to send back to us if he wanted to place his custom order [redacted] e-mailed me back the same day his deposit off $ thru his Master cardReceipt is attached On Monday [redacted] called into Clear Image and verbally told my [redacted] he thought about the price increase and demanded we honor the 3/8" class quote and she then explained to him that we are doing his order almost for cost and that we could not discount this order any more that what we have [redacted] began to get nasty with her and didn't want to hear what she was saying he just kept trying to over power the conversation thinking that would work to get his way *** then put him on hold and transferred the call to management who informed him that $plus tax was the best price he could get him on his ½” OGEE edge glass [redacted] then became adamant that he wanted the $price and once again ran his mouth to the point Management couldn't get a word in, he was asked many times to listen to what we could do and the best that we could offer and if he didn't want to place the order we would refund his deposit (even after production started on a custom order that we normally wouldn't refund) He still was trying to over power the conversation wasn't listening becoming irate It was at this point [redacted] said the conversation was over; that his deposit would be voided out (see attached) and that we would not be placing his order Never Once did [redacted] curse at [redacted] and it is insulting that he would say such after we tried to do the best that we could [redacted] was Never told he couldn't pick up his sample (see attached) in-fact it is sitting in my office and I would greatly appreciate he come and get it ASAP as it is sharp and in the way It is in my opinion that [redacted] is trying to strong arm us to get something for nothing or in this case less than that! We cannot fabricate his order for less then what it cost us to do so bottom line And for the record this is not the first time he has made us loose money Back on [redacted] placed and order for 3/8" glass we fabricated it to his specs and called him Saturday leaving a message that his order on invoice # [redacted] is ready for pick up [redacted] called us back on Monday and said he decided to go with a cheaper route "Granite" and that he didn't need the glass We told him it would have been nice for him to contact us before the order was fabricated but that we would take that as a lossInvoice # [redacted] was voided and the conversation was ended Any questions or concerns, please contact me at the below telephone numbers! Sincerely Yours, [redacted] Clear Image Storefronts & Glass Inc [redacted]