Clear Lake Infiniti

Sent: Tuesday, January 24, 4:PM To: drteam Subject: RE: Revdex.com complaint id [redacted] After our initial offer to Mr [redacted] , it was over a week before we heard back from Mr [redacted] At that point we could no longer honor that transaction By the time I got involved we no longer had any [redacted] left in stock I did try to offer Mr [redacted] a [redacted] at a substantial discount, but he refused Please let me know if there is anything else I can do to address this situation Billy [redacted] General Manager 713-589-

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

I apologize for not responding to this issue earlier Mark [redacted] is no longer with our company so this email went unanswered After reading over this client’s issue I would like to be able to work something out for them While I was not here when this incident occurred, it is never our policy to charge a client when we do not fix the issue I would encourage the client to reach out to me directly so I may address this issue personally Again I apologize for the delay in answering this issue For future issues please update our store profile with my contact information Thank you Billy [redacted] General Manager 713-589- [redacted]

Ms [redacted] ,You stated that you have an offer from our company for $down and $799/month, correct? If you would be willing to provide that information to me I can do some further investigation and get this issued resolved for you I hope to hear from you soon.Billy ***General Manager

I apologize for not responding to this issue earlier.  Mark [redacted] is no longer with our company so this email went unanswered.  After reading over this client’s issue I would like to be able to work something out for them.  While I was not here when this incident occurred, it is...

never our policy to charge a client when we do not fix the issue.  I would encourage the client to reach out to me directly so I may address this issue personally.  Again I apologize for the delay in answering this issue.  For future issues please update our store profile with my contact information.
 
Thank you
 
Billy [redacted]
General Manager
713-589-4029
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Sent: Tuesday, January 24, 2017 4:54 PM To: drteam Subject: RE: Revdex.com complaint id [redacted]   After our initial offer to Mr. [redacted], it was over a week before we heard back from Mr. [redacted].  At that point we could no longer honor that transaction.  By the time I got involved we no longer had any 2016 [redacted] left in stock.  I did try to offer Mr. [redacted] a 2017 [redacted] at a substantial discount, but he refused.  Please let me know if there is anything else I can do to address this situation.   Billy [redacted] General Manager 713-589-4029

Ms. [redacted],You stated that you have an offer from our company for $0 down and $799/month, correct?  If you would be willing to provide that information to me I can do some further investigation and get this issued resolved for you.  I hope to hear from you soon.Billy [redacted]General...

Manager