Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10464159, and have determined that this proposed action would not resolve my complaint David R [redacted] is positioning the truth to deflect responsibilityWhen I asked for an estimate, Joan told me they do not do estimates for apartments and she scheduled R***' appointmentAt that time I gave her both my home and cell numbersI asked if it would help if I sent picturesShe said yes, so I sent the emails R [redacted] called me, based on the emails, and said he would bring boxes and materials and give me a verbal estimateIt was then he saw all of my Navy memorabilia and pictures and with Congressmen and General [redacted] and asked questions He was the one who told me he had dated my friend's daughter (he had seen my picture in the restaurant) and he was part Italian even said he wanted to be friends because I knew so many people and would be a good referral source, volunteering to take me to dinner with his French wife at my friend's restaurantAs a retired Naval officer, I certainly would not be discussing my personal life with a mover As for my saying I was too busy and writing a book, that was mentioned in my January 9: email when I expressed my dissatisfaction and said I did not want to deal with the awful move anymore I packed everything except the kitchen and master closetMy former assistant apartment manager saw all the boxes and she is willing to sign a statement to the effectAs I said before R [redacted] told me he wasn't bringing wardrobe boxes until the day of the move because he said they were too large and would clutter the apartment, which by the way, I only lived in for years, not Part of the problem is that on Saturday, there were only two men packing, while I was paying for 3, because Dino, the supervisor, stayed on the truck on his cell phone arranging his defensive driving classes for the next day and conversing most of the timeAt the end of the day, I gave Dino my business card and told him to be sure to put my cell # on the invoiceI also bought lunch (sandwiches from [redacted] grocery store) and dinner (pizza from [redacted] ***) for the entire crew so they wouldn't have to leaveI have the receipts I did not curse and how would his workers who [redacted] , even know what I said? It makes no sense for me to threaten a 400-pound foot tall man, flanked by three other hefty moving menReally, if he was in fear of his life from a foot tall , pound, year old woman, he should have called the policeWhen he cursed me I started dialing the police and then he apologized and hugged me The missing mover's cloth is one of four custom made cloths, made by the company that made my brass bedI told the movers to wrap both the headboard and footboard in them There were two for the headboard and two for the footboardThey did not do this instead they used them to wrap my mirrors and now one is missing Since that time, I have spoken of my experience to others, who were not surprisedWhen I asked why they didn't file a complaint, they didn't know they couldI thought the State required movers to give an estimate and provide them with a booklet containing regulationsWhen I moved in 2011, [redacted] , provided me with an estimate and the "Rights and Responsibilities" TxDMV.gov bookletI did not use them for this move, because they were booked upI showed R [redacted] their contracts, their estimate and the booklet, which I kept, and he said, "they don't do that anymore." I made the mistake of trusting him because a friend recommended themThat friend, however, was married and I am sure R [redacted] would never talk to or take advantage of a man, nor treat him, the way he treated me For the record, unless I receive the $reimbursement for the cloth (the company that made my bed is fixing the broken footings for free because I am a good customer who gives referrals) I will NOT under any circumstances close this claim [redacted] rovide details of why you are not satisfied with this resolution.]Regards,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10464159, and have determined that this proposed action would not resolve my complaint David R [redacted] is positioning the truth to deflect responsibilityWhen I asked for an estimate, Joan told me they do not do estimates for apartments and she scheduled R***' appointmentAt that time I gave her both my home and cell numbersI asked if it would help if I sent picturesShe said yes, so I sent the emails R [redacted] called me, based on the emails, and said he would bring boxes and materials and give me a verbal estimateIt was then he saw all of my Navy memorabilia and pictures and with Congressmen and General [redacted] and asked questions He was the one who told me he had dated my friend's daughter (he had seen my picture in the restaurant) and he was part Italian even said he wanted to be friends because I knew so many people and would be a good referral source, volunteering to take me to dinner with his French wife at my friend's restaurantAs a retired Naval officer, I certainly would not be discussing my personal life with a mover As for my saying I was too busy and writing a book, that was mentioned in my January 9: email when I expressed my dissatisfaction and said I did not want to deal with the awful move anymore I packed everything except the kitchen and master closetMy former assistant apartment manager saw all the boxes and she is willing to sign a statement to the effectAs I said before R [redacted] told me he wasn't bringing wardrobe boxes until the day of the move because he said they were too large and would clutter the apartment, which by the way, I only lived in for years, not Part of the problem is that on Saturday, there were only two men packing, while I was paying for 3, because Dino, the supervisor, stayed on the truck on his cell phone arranging his defensive driving classes for the next day and conversing most of the timeAt the end of the day, I gave Dino my business card and told him to be sure to put my cell # on the invoiceI also bought lunch (sandwiches from [redacted] grocery store) and dinner (pizza from [redacted] ***) for the entire crew so they wouldn't have to leaveI have the receipts I did not curse and how would his workers who [redacted] , even know what I said? It makes no sense for me to threaten a 400-pound foot tall man, flanked by three other hefty moving menReally, if he was in fear of his life from a foot tall , pound, year old woman, he should have called the policeWhen he cursed me I started dialing the police and then he apologized and hugged me The missing mover's cloth is one of four custom made cloths, made by the company that made my brass bedI told the movers to wrap both the headboard and footboard in them There were two for the headboard and two for the footboardThey did not do this instead they used them to wrap my mirrors and now one is missing Since that time, I have spoken of my experience to others, who were not surprisedWhen I asked why they didn't file a complaint, they didn't know they couldI thought the State required movers to give an estimate and provide them with a booklet containing regulationsWhen I moved in 2011, [redacted] , provided me with an estimate and the "Rights and Responsibilities" TxDMV.gov bookletI did not use them for this move, because they were booked upI showed R [redacted] their contracts, their estimate and the booklet, which I kept, and he said, "they don't do that anymore." I made the mistake of trusting him because a friend recommended themThat friend, however, was married and I am sure R [redacted] would never talk to or take advantage of a man, nor treat him, the way he treated me For the record, unless I receive the $reimbursement for the cloth (the company that made my bed is fixing the broken footings for free because I am a good customer who gives referrals) I will NOT under any circumstances close this claim [redacted] rovide details of why you are not satisfied with this resolution.]Regards,