From: John [redacted] Sent: Saturday, November 12, 9:AMTo: [redacted] ColeSubject: Re: Request for Assistance [redacted] , sorry you are having problems with your carUnfortunately this sometimes happens when purchasing a new or pre-owned vehicle, especially pre-ownedWe do our best to inspect these vehicles before we offer them for saleWe visually inspect as well as running computer scans to make sure or vehicles are in good conditionEven if you purchased a brand new vehicle with the full factory warranty, when driving if the engine stopped running and the car stopped in the road the manufactures warranty would only cover the engine repair and not any damage from someone running into the rear of the vehicleI'm sorry for any damage the vehicle sustained but that damage would be reported to the insurance companies of both vehicles involvedIf the insurance companies thought it was the cars fault the would surrogate against the manufacturerI instructed Mr [redacted] to do the mechanical repair as a measure of good will, unfortunately any damage due to collision will have to be reported to your insuranceBest Regards, John [redacted]
We brought Mrs [redacted] in and corrected her paperworkThe price she was quoted originally never factored into the negotiations when she came back to purchase the carThe actual price was not $16,it was $18,+tt&lWe honored that price and delivered the vehicle To Mrs [redacted] and her husbandWe apologized for the misunderstanding and although we were not required to redo her transaction we did so because we pride ourselves in customer satisfactionWe have mended our relationship with The [redacted] family and have already discussed them purchasing another vehicle in the very near futureI can say with 100% confidence that Mrs [redacted] left the dealership completely satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I would have been more than happy to have paid the payment when buying the car, however, I was told by the salesperson to not pay it that Clearlake Nissan wouldIt's good to know that you don't feel it's your responsibility OCI have asked for your number directly from Marc and Issac before I made a compliant with Revdex.com and neither would give it to meThe reason the car was paid late because a clerical error made about the Vin number which delayed my car even being registeredI had to come and get extended paper plates and didn't even get my permanent plates until July! I was having my payment auto drafted, and never was reported late until I did business with ClearlakeThis has been the most horrible customer service I have gotten ever from a companyAnyway that your try to turn it, it's clear lakes fault why I received a late pay on my credit, and your business isn't able to do anything aboutI would like the corporate number at this point to complain, because officially no one in the office canThanks Regards,
Hello Mr***, please call me at *** *** I have left you a voice mailAs per our discussion on your last visit, we have agreed to put you in a loaner to send it to a General Motors dealerWe have the ability to check and install Freon which we have doneThe equipment we were
referring too that may be necessary to read the on board computer if only available a ** dealersThe A/C is checking out OK using A/C gauges and we have not been able to duplicate your concernAfter we charged the system the first time, our tech and adviser did drive the truck and it did not act upThe second visit my intentions were to provide you with a loaner and get it to a ** dealer to let them check it outWe did not have a loaner that day you dropped in, but were able to get our tech look at it again, an check the Freon level, which had not changed and the vent temperature was registering degreesI did offer to put you in a loaner as soon as one became available, and we will take it to a ** dealer which will not cost you any out of pocket expensesYou indicated in our phone conversation after you left upset that you would get back in touch with meWe are still waiting for your verbal responseWe are not trying to tell you it is fine, we simply stated we cannot replace parts unless we find a failed componentThe offer still stands on Clear Lake Nissan sending it out for youWe are sorry we cannot duplicate your concern, but do want to help resolve your issueI am surprised it has escalated to contacting Nissan and the Revdex.comWe have offered you a solution at our expenseHopefully you will take us up on the offer and they will be able to duplicate your concernDavid *** Owner Loyalty Manager
Clearlake Nissan has made several attempts to rectify this issue to the customers satisfactionUnfortunately we have been unsuccessful in having the late payment removed from the customers credit bureauWe paid off the vehicle days after Mrs*** traded in her vehicle therefore basic math would prove that in order to get a day late payment that the account for the trade in would have had to be at least days past due at the time taht it was tradedIn the past we have had customers make payments that would later result in a refund from the lender upon final payoffIt is not feasible that we could get the late payment removed from a customers bureau because a late payment is not added to a consumers bureau based on fault of another intentity but based simply on whether the payment was actually late or notWhile we are sincerely apologetic that there was a late payment reported to the credit bureau we do not feel responsible. The customers request for a letter with us claiming fault for this late payment would still not result in the late payment being removed because the credit bureau is not concerned with whose fault it is but only whether the payment is late or notWe are a very reputable company that operates our business first and foremost with the customer in mindWe would never want a customer in a compromising situtation based on any fault of oursHowever the best way to prevent an issue with any credit bureau is before it happens, not afterIf there is any other resolution other than writing a letter that would not accomplish the customers desired result any way we would definitely entertain itIf there are any further questions please contact me directly at *** *** thanks
Oc B***
General Manager
Clearlake Nissan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have been able to verify with both [redacted] and with [redacted] that both accounts have been updated and closed out. I also verified with my bank that the funds have been reversed and sent back to Nissan. I also want to reiterate that my efforts to get this resolved only became extreme when the GM of Clearlake Nissan failed to resolve the same within a timely manner. My overall impression Of The company is forever less than professional!
As such, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
First and foremost I would like to apologize for any inconvenience that this situation has caused the [redacted] family. I spoke to Mrs. [redacted] on Friday January 22nd at 9:45 AM and I explained to her that I had been out for about seven days on vacation. I had a message from both Mrs. [redacted]...
and [redacted] upon my return to the dealership. I returned both calls by 10:15 and apologized that I was unavailable and explained that I had been out on vacation. I processed all of the information to close out the [redacted] account and to get the [redacted]s everything they needed to resume the process of paying out the trade in truthfully I was out for a week and was not able to follow up with our accounting office to ensure that the task was completed. As far as the payoff going up $5,000 on the trade in I explained to Mr. [redacted] that someone either at his bank or here at the dealership made a mistake but the [redacted]s had two vehicles that were both [redacted] that were both financed at [redacted] bank and we somehow received the wrong payoff. When we realized the mistake we never once asked the [redacted]s to pay the full $5,000 difference which would have been well within our right based on the fact that we had a signed payoff agreement that stated if the payoff was higher that the customer would be responsible for the difference. I adjusted the price of the car and adjusted trade in value to absorb the bulk of the difference and the [redacted]s were only asked to pay roughly $800. When Mr. [redacted] asked for his Avalon back based on an agreement that he made with [redacted] Bank I did not hesitate to return his vehicle. We made an honest mistake, the mistake could have been made by [redacted] bank. We attempted to absorb the bulk of the mistake although we had a signed agreement stating that the customer was responsible for any difference. As of now we have mailed the payoff and started the process of closing out the account. I have also called [redacted] to inform them that we were mailing the payoff. I spoke to Mr. [redacted] in person on numerous occasions and he and his wife are great people. I apologize that I was out for a week and did not get this taken care of sooner but this was not an every day occurrence. If there is anything that I our the dealership can do in the future we would not hesitate. It would have been a pleasure to call the [redacted]s a Clearlake Nissan customer but unfortunately a clerical error led to the deal being reversed.
Date 1/22/2016
Revdex.com of Metropolitan Houston (Houston and Weslaco, Texas)
Complaint ID# [redacted]
Date Filed: 1/18/2016 1:58 PM
class="MsoNormal">Mrs. [redacted]
Hello Mrs. [redacted], my name is David S[redacted] (Owner
Loyalty Manager) at Clear Lake Nissan. My sincere apologies for any
inconvenience this may have caused you. Our records indicate the cancellation
was signed on 11/24/16. The process normally takes 6 to 10 weeks, not 4 to 6 as
indicated in the complaint by Pete. We are slightly over that and again I apologize.
You should be receiving the check
next week for the full amount of $310. The pro-rated amount less the
purchase date through 11/24/16 would have been $278.76. If you have not
received the amount listed above by the end of next week (11/29/16), please
contact me directly at [redacted].
Thank You
David S[redacted]
Owner Loyalty Manager
ds[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I would have been more than happy to have paid the payment when buying the car, however, I was told by the salesperson to not pay it that Clearlake Nissan would. It's good to know that you don't feel it's your responsibility OC. I have asked for your number directly from Marc and Issac before I made a compliant with Revdex.com and neither would give it to me. The reason the car was paid late because a clerical error made about the Vin number which delayed my car even being registered. I had to come and get extended paper plates and didn't even get my permanent plates until July! I was having my payment auto drafted, and never was reported late until I did business with Clearlake. This has been the most horrible customer service I have gotten ever from a company. Anyway that your try to turn it, it's clear lakes fault why I received a late pay on my credit, and your business isn't able to do anything about. I would like the corporate number at this point to complain, because officially no one in the office can. Thanks.
Regards,
From: John [redacted] Sent: Saturday, November 12, 2016 9:19 AMTo: [redacted] ColeSubject: Re: Request for...
Assistance [redacted], sorry you are having problems with your car. Unfortunately this sometimes happens when purchasing a new or pre-owned vehicle, especially pre-owned. We do our best to inspect these vehicles before we offer them for sale. We visually inspect as well as running computer scans to make sure or vehicles are in good condition. Even if you purchased a brand new vehicle with the full factory warranty, when driving if the engine stopped running and the car stopped in the road the manufactures warranty would only cover the engine repair and not any damage from someone running into the rear of the vehicle. I'm sorry for any damage the vehicle sustained but that damage would be reported to the insurance companies of both vehicles involved. If the insurance companies thought it was the cars fault the would surrogate against the manufacturer. I instructed Mr. [redacted] to do the mechanical repair as a measure of good will, unfortunately any damage due to collision will have to be reported to your insurance. Best Regards, John [redacted]
We brought Mrs. [redacted] in and corrected her paperwork. The price she was quoted originally never factored into the negotiations when she came back to purchase the car. The actual price was not $16,000.73 it was $18,495 +tt&l. We honored that price and delivered the vehicle To Mrs. [redacted] and her...
husband. We apologized for the misunderstanding and although we were not required to redo her transaction we did so because we pride ourselves in customer satisfaction. We have mended our relationship with The [redacted] family and have already discussed them purchasing another vehicle in the very near future. I can say with 100% confidence that Mrs. [redacted] left the dealership completely satisfied.
The Dispute Resolution Team
New Roman"> [email protected]
In response to Concern filed 10/8/2015 at 3:21:52 PM
assigned ID#[redacted].
[redacted] did contact our dealership multiple times
trying to get resolution, she spoke with Issac our financial director at the
time as well as Mark our General Sales Manager. In the conversation with Mark,
she indicated her payments were due on the 10th of each month and
had worked an arrangement out with her lender to pay on the 26th of
each month. She contracted with Clear Lake Nissan to purchase her new vehicle
on the 20th of March. Our records indicate we paid the vehicle in
question off on April 10th. With the overnight service this should
have only been one to two days past due. We did generate a letter and forwarded
to [redacted], apologizing for any inconvenience this may have caused. Mark also
let [redacted] know that she has the right to respond with a note on her consumer
statement explaining on her bureau what the circumstance were for the late
payment. Due to privacy acts, we are not allowed to contact the lender and try
to resolve the issue. The letter we generated was at the request of [redacted],
and was for her to forward as needed. Below is the information on the check we
cut and sent to her lien holder which included any late fees. I do not see
where we can do anything to further resolve this issue.
David S[redacted]
Owner Loyalty Manager
Clear Lake Nissan
281 557-5339
Check# [redacted] Date 04/10/2015 Stock# [redacted]
Name [redacted] [redacted]
Address [redacted] ...⇄ VIN# [redacted]
City, State [redacted] ...⇄ 11
ZP/PC [redacted] Phone [redacted] Make [redacted]
Loan# [redacted] ...⇄ Car Line [redacted]
Account# [redacted] ...⇄ Amount $16,717.44
Line Account Number Amount Controll# Description
1. 301C ...⇄ $16,435.22 [redacted] [redacted]
2. 300A ...⇄ [redacted] Short Payoff [redacted]
I have reviewed the file in question and my finance director has spoken to the customer and come to an agreement to send letters to her for the credit bureaus on the inquires in question. There was an online credit application filed through a third party company called road loans that also...
allows us to shop the interest rate for our clients before they come in. Mrs. [redacted] was not aware of roadloans allowing this and understood after our discussion. We shop banking institutions in hopes of giving our customers more options on financing. The customer has also decided to let us review her credit again by doing an online application in order for us to try to achieve financing for her. We are happy to be able to assist in anyway, shape or form.
From: John [redacted] Sent: Saturday, November 12, 9:AMTo: [redacted] ColeSubject: Re: Request for Assistance [redacted] , sorry you are having problems with your carUnfortunately this sometimes happens when purchasing a new or pre-owned vehicle, especially pre-ownedWe do our best to inspect these vehicles before we offer them for saleWe visually inspect as well as running computer scans to make sure or vehicles are in good conditionEven if you purchased a brand new vehicle with the full factory warranty, when driving if the engine stopped running and the car stopped in the road the manufactures warranty would only cover the engine repair and not any damage from someone running into the rear of the vehicleI'm sorry for any damage the vehicle sustained but that damage would be reported to the insurance companies of both vehicles involvedIf the insurance companies thought it was the cars fault the would surrogate against the manufacturerI instructed Mr [redacted] to do the mechanical repair as a measure of good will, unfortunately any damage due to collision will have to be reported to your insuranceBest Regards, John [redacted]
We brought Mrs [redacted] in and corrected her paperworkThe price she was quoted originally never factored into the negotiations when she came back to purchase the carThe actual price was not $16,it was $18,+tt&lWe honored that price and delivered the vehicle To Mrs [redacted] and her husbandWe apologized for the misunderstanding and although we were not required to redo her transaction we did so because we pride ourselves in customer satisfactionWe have mended our relationship with The [redacted] family and have already discussed them purchasing another vehicle in the very near futureI can say with 100% confidence that Mrs [redacted] left the dealership completely satisfied
We checked into the complaint and the issue has been resolvedThank you for bringing to our attention [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I would have been more than happy to have paid the payment when buying the car, however, I was told by the salesperson to not pay it that Clearlake Nissan wouldIt's good to know that you don't feel it's your responsibility OCI have asked for your number directly from Marc and Issac before I made a compliant with Revdex.com and neither would give it to meThe reason the car was paid late because a clerical error made about the Vin number which delayed my car even being registeredI had to come and get extended paper plates and didn't even get my permanent plates until July! I was having my payment auto drafted, and never was reported late until I did business with ClearlakeThis has been the most horrible customer service I have gotten ever from a companyAnyway that your try to turn it, it's clear lakes fault why I received a late pay on my credit, and your business isn't able to do anything aboutI would like the corporate number at this point to complain, because officially no one in the office canThanks Regards,
Hello Mr***, please call me at *** *** I have left you a voice mailAs per our discussion on your last visit, we have agreed to put you in a loaner to send it to a General Motors dealerWe have the ability to check and install Freon which we have doneThe equipment we were
referring too that may be necessary to read the on board computer if only available a ** dealersThe A/C is checking out OK using A/C gauges and we have not been able to duplicate your concernAfter we charged the system the first time, our tech and adviser did drive the truck and it did not act upThe second visit my intentions were to provide you with a loaner and get it to a ** dealer to let them check it outWe did not have a loaner that day you dropped in, but were able to get our tech look at it again, an check the Freon level, which had not changed and the vent temperature was registering degreesI did offer to put you in a loaner as soon as one became available, and we will take it to a ** dealer which will not cost you any out of pocket expensesYou indicated in our phone conversation after you left upset that you would get back in touch with meWe are still waiting for your verbal responseWe are not trying to tell you it is fine, we simply stated we cannot replace parts unless we find a failed componentThe offer still stands on Clear Lake Nissan sending it out for youWe are sorry we cannot duplicate your concern, but do want to help resolve your issueI am surprised it has escalated to contacting Nissan and the Revdex.comWe have offered you a solution at our expenseHopefully you will take us up on the offer and they will be able to duplicate your concernDavid *** Owner Loyalty Manager
Clearlake Nissan has made several attempts to rectify this issue to the customers satisfactionUnfortunately we have been unsuccessful in having the late payment removed from the customers credit bureauWe paid off the vehicle days after Mrs*** traded in her vehicle therefore basic math would prove that in order to get a day late payment that the account for the trade in would have had to be at least days past due at the time taht it was tradedIn the past we have had customers make payments that would later result in a refund from the lender upon final payoffIt is not feasible that we could get the late payment removed from a customers bureau because a late payment is not added to a consumers bureau based on fault of another intentity but based simply on whether the payment was actually late or notWhile we are sincerely apologetic that there was a late payment reported to the credit bureau we do not feel responsible. The customers request for a letter with us claiming fault for this late payment would still not result in the late payment being removed because the credit bureau is not concerned with whose fault it is but only whether the payment is late or notWe are a very reputable company that operates our business first and foremost with the customer in mindWe would never want a customer in a compromising situtation based on any fault of oursHowever the best way to prevent an issue with any credit bureau is before it happens, not afterIf there is any other resolution other than writing a letter that would not accomplish the customers desired result any way we would definitely entertain itIf there are any further questions please contact me directly at *** *** thanks
Oc B***
General Manager
Clearlake Nissan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have been able to verify with both [redacted] and with [redacted] that both accounts have been updated and closed out. I also verified with my bank that the funds have been reversed and sent back to Nissan. I also want to reiterate that my efforts to get this resolved only became extreme when the GM of Clearlake Nissan failed to resolve the same within a timely manner. My overall impression Of The company is forever less than professional!
As such, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
First and foremost I would like to apologize for any inconvenience that this situation has caused the [redacted] family. I spoke to Mrs. [redacted] on Friday January 22nd at 9:45 AM and I explained to her that I had been out for about seven days on vacation. I had a message from both Mrs. [redacted]...
and [redacted] upon my return to the dealership. I returned both calls by 10:15 and apologized that I was unavailable and explained that I had been out on vacation. I processed all of the information to close out the [redacted] account and to get the [redacted]s everything they needed to resume the process of paying out the trade in truthfully I was out for a week and was not able to follow up with our accounting office to ensure that the task was completed. As far as the payoff going up $5,000 on the trade in I explained to Mr. [redacted] that someone either at his bank or here at the dealership made a mistake but the [redacted]s had two vehicles that were both [redacted] that were both financed at [redacted] bank and we somehow received the wrong payoff. When we realized the mistake we never once asked the [redacted]s to pay the full $5,000 difference which would have been well within our right based on the fact that we had a signed payoff agreement that stated if the payoff was higher that the customer would be responsible for the difference. I adjusted the price of the car and adjusted trade in value to absorb the bulk of the difference and the [redacted]s were only asked to pay roughly $800. When Mr. [redacted] asked for his Avalon back based on an agreement that he made with [redacted] Bank I did not hesitate to return his vehicle. We made an honest mistake, the mistake could have been made by [redacted] bank. We attempted to absorb the bulk of the mistake although we had a signed agreement stating that the customer was responsible for any difference. As of now we have mailed the payoff and started the process of closing out the account. I have also called [redacted] to inform them that we were mailing the payoff. I spoke to Mr. [redacted] in person on numerous occasions and he and his wife are great people. I apologize that I was out for a week and did not get this taken care of sooner but this was not an every day occurrence. If there is anything that I our the dealership can do in the future we would not hesitate. It would have been a pleasure to call the [redacted]s a Clearlake Nissan customer but unfortunately a clerical error led to the deal being reversed.
Date 1/22/2016
Revdex.com of Metropolitan Houston (Houston and Weslaco, Texas)
Complaint ID# [redacted]
Date Filed: 1/18/2016 1:58 PM
class="MsoNormal">Mrs. [redacted]
Hello Mrs. [redacted], my name is David S[redacted] (Owner
Loyalty Manager) at Clear Lake Nissan. My sincere apologies for any
inconvenience this may have caused you. Our records indicate the cancellation
was signed on 11/24/16. The process normally takes 6 to 10 weeks, not 4 to 6 as
indicated in the complaint by Pete. We are slightly over that and again I apologize.
You should be receiving the check
next week for the full amount of $310. The pro-rated amount less the
purchase date through 11/24/16 would have been $278.76. If you have not
received the amount listed above by the end of next week (11/29/16), please
contact me directly at [redacted].
Thank You
David S[redacted]
Owner Loyalty Manager
ds[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I would have been more than happy to have paid the payment when buying the car, however, I was told by the salesperson to not pay it that Clearlake Nissan would. It's good to know that you don't feel it's your responsibility OC. I have asked for your number directly from Marc and Issac before I made a compliant with Revdex.com and neither would give it to me. The reason the car was paid late because a clerical error made about the Vin number which delayed my car even being registered. I had to come and get extended paper plates and didn't even get my permanent plates until July! I was having my payment auto drafted, and never was reported late until I did business with Clearlake. This has been the most horrible customer service I have gotten ever from a company. Anyway that your try to turn it, it's clear lakes fault why I received a late pay on my credit, and your business isn't able to do anything about. I would like the corporate number at this point to complain, because officially no one in the office can. Thanks.
Regards,
From: John [redacted] Sent: Saturday, November 12, 2016 9:19 AMTo: [redacted] ColeSubject: Re: Request for...
Assistance [redacted], sorry you are having problems with your car. Unfortunately this sometimes happens when purchasing a new or pre-owned vehicle, especially pre-owned. We do our best to inspect these vehicles before we offer them for sale. We visually inspect as well as running computer scans to make sure or vehicles are in good condition. Even if you purchased a brand new vehicle with the full factory warranty, when driving if the engine stopped running and the car stopped in the road the manufactures warranty would only cover the engine repair and not any damage from someone running into the rear of the vehicle. I'm sorry for any damage the vehicle sustained but that damage would be reported to the insurance companies of both vehicles involved. If the insurance companies thought it was the cars fault the would surrogate against the manufacturer. I instructed Mr. [redacted] to do the mechanical repair as a measure of good will, unfortunately any damage due to collision will have to be reported to your insurance. Best Regards, John [redacted]
We brought Mrs. [redacted] in and corrected her paperwork. The price she was quoted originally never factored into the negotiations when she came back to purchase the car. The actual price was not $16,000.73 it was $18,495 +tt&l. We honored that price and delivered the vehicle To Mrs. [redacted] and her...
husband. We apologized for the misunderstanding and although we were not required to redo her transaction we did so because we pride ourselves in customer satisfaction. We have mended our relationship with The [redacted] family and have already discussed them purchasing another vehicle in the very near future. I can say with 100% confidence that Mrs. [redacted] left the dealership completely satisfied.
The Dispute Resolution Team
New Roman">
[email protected]
In response to Concern filed 10/8/2015 at 3:21:52 PM
assigned ID#[redacted].
[redacted] did contact our dealership multiple times
trying to get resolution, she spoke with Issac our financial director at the
time as well as Mark our General Sales Manager. In the conversation with Mark,
she indicated her payments were due on the 10th of each month and
had worked an arrangement out with her lender to pay on the 26th of
each month. She contracted with Clear Lake Nissan to purchase her new vehicle
on the 20th of March. Our records indicate we paid the vehicle in
question off on April 10th. With the overnight service this should
have only been one to two days past due. We did generate a letter and forwarded
to [redacted], apologizing for any inconvenience this may have caused. Mark also
let [redacted] know that she has the right to respond with a note on her consumer
statement explaining on her bureau what the circumstance were for the late
payment. Due to privacy acts, we are not allowed to contact the lender and try
to resolve the issue. The letter we generated was at the request of [redacted],
and was for her to forward as needed. Below is the information on the check we
cut and sent to her lien holder which included any late fees. I do not see
where we can do anything to further resolve this issue.
David S[redacted]
Owner Loyalty Manager
Clear Lake Nissan
281 557-5339
Check# [redacted] Date 04/10/2015 Stock# [redacted]
Name [redacted] [redacted]
Address [redacted] ...⇄ VIN# [redacted]
City, State [redacted] ...⇄ 11
ZP/PC [redacted] Phone [redacted] Make [redacted]
Loan# [redacted] ...⇄ Car Line [redacted]
Account# [redacted] ...⇄ Amount $16,717.44
Line Account Number Amount Controll# Description
1. 301C ...⇄ $16,435.22 [redacted] [redacted]
2. 300A ...⇄ [redacted] Short Payoff [redacted]
We checked into the complaint and the issue has been resolved. Thank you for bringing to our attention.
[redacted]
[redacted]
I have reviewed the file in question and my finance director has spoken to the customer and come to an agreement to send letters to her for the credit bureaus on the inquires in question. There was an online credit application filed through a third party company called road loans that also...
allows us to shop the interest rate for our clients before they come in. Mrs. [redacted] was not aware of roadloans allowing this and understood after our discussion. We shop banking institutions in hopes of giving our customers more options on financing. The customer has also decided to let us review her credit again by doing an online application in order for us to try to achieve financing for her. We are happy to be able to assist in anyway, shape or form.
Thanks
John Prindle