Clear Light New Mexico - The Cedar Company

I wish I could give negative stars! I placed an order on December 1, 2023, for a Christmas gift for my brother who told me he likes the Clear Light cedar lotion. I received a confirmation email and my credit card was immediately charged. Since then, I have received 3 emails promising me that their "elves" were working hard to fulfill orders, as well as receiving multiple text messages updating the tracking number for my order. When I sent the company an email on December 26, 2023 after not receiving my order, I received a reply email 2 days later saying "We fulfilled your order [...] 14 days ago and would love to get your feedback." Well, I NEVER RECEIVED my order, and the tracking number reflects that a label was created, but USPS is still awaiting the package!

This review - and many similar that I will leave on other sites, as well as with the Better Business Bureau - is my response to Clear Light NM to reflect their lack of professionalism in responding to orders, as well as their attempt to gaslight me in sending an email affirming that my order was fulfilled when it was not. The owners of the company are nothing but shameful scammers and does not reflect well on their "New Mexico true" designation. I can only hope that the number of bad reviews and complaints that I have seen will attract the attention of the Attorney General in hopes that the company will lose its business license and prevent further scamming in the future. As for the actions of the company's owner(s) and employees, karma will take care of them in the future.

I ordered items from Cedar Light NB on 20 July and told it was being shipped by USPS Intl. Nothing arrived. They sent me the tracking number and it was not USPS Intl. The package was sent to an address in Alberquerque and received there even though my shipping and billing address were clearly in Ireland, a very long way from NM. USPS cannot help as the package was not sent by USPS Intl, only domestic.
I have repeatedly tried to call and email Cedar Light and there is never a response.
My advice: do not buy from this company. they used to produce beautiful quality products but something has gone disastrously wrong. I am well over $150 out of pocket plus all the cost of phone calls.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

This order was fulfilled, there were complications with the shippingThis has been resolved, please remove this from your records as it is laid out in our terms and conditionsThank you

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]