Clear Link Technologies, LLC

Dear Revdex.com and customer,We have received the customer's complaint We want you to know that we take complaints very seriously Immediately upon receiving the complaint I ordered a review of the customer's claim Our review showed that the customer was indeed promised a couple of Visa gift cards Our records show that the redemption forms were mailed to the customer, but never redeemed I assume the customer never received them or inadvertently discarded themRegardless, our customer support team has spoken with the customer and reissued the redemption forms for Visa gift cards in the amount of $ Those were placed in the mail this week and should arrive at the customer's house any day.We apologize for any frustration experienced by the customer and we hope this resolves the matter satisfactorily Please let me know if you need anything else from us.Regards, Spencer H***Associate In-House Counsel

Dear Revdex.com and customer,We have received the customer's complaint We want you to know that we take such complaints very seriously The customer reached out to Clearlink in November to discuss his complaint At that time, it was determined that the services sold to the customer were not available in the customer's area, as originally believed As a side note, Clearlink sells on behalf of AT&T and DirecTV, which recently merged into one company and sell their services together Therefore, while they still brand themselves as separate companies at times, AT&T and DirecTV are the same company Together, they offer phone, internet, and TV When it was realized that the services weren't available as promised, DirecTV waived its usual $cancellation fee Likewise, Clearlink offered the customer a $Visa gift card as an apology If the customer would like to have his AT&T service cancelled, Clearlink may be able to assist with reaching out to AT&T While we regret any inconvenience experienced by the customer, we believe this puts the customer back in the position he was in before this transaction We do not believe that the customer is entitled to more than $in damages when the customer has already been put back in his original position.We hope this resolves the matter satisfactorily Please let us know if we can help with anything else.Sincerely,Spencer H***Associate In-House CounselTell us why here

Dear Revdex.com and customer,We have received the customer's complaint and we want you to know that we take complaints very seriously I have personally reached out to our customer service team to investigate the matter Upon further investigation, it was discovered that the customer was misquoted by the sales agent As a result, we have reached out to the customer and offered $in visa gift cards We have also spoken with DirecTV and obtained a $credit on behalf of the customer.We apologize for any frustration this may have caused the customer and we hope this resolves the matter satisfactorilyPlease contact me with any further questions or concerns.Sincerely, Spencer H***Associate In-House Counsel

Dear Revdex.com and customer:We have received the customer's complaint We want you to know that we take customer complaints very seriously After an internal review of the sales call, we determined that the customer's complaint was valid We have reached out to DirecTV with the customer on the line and agreed to cover any early termination fees assessed to the customer by DirecTV We apologize for any frustration experienced by the customer and hope this resolves the matter satisfactorilyPlease let us know if you need anything else from us.Regards, Spencer H***Associate In-House Counsel

Dear customer and Revdex.com:This complaint is addressed to the wrong party We are Clear Link Technologies, LLC ("Clearlink"), not AT&T or DirecTV We sell products on behalf of both AT&T and DirecTV over the internet and telephone, but we do not have any field agents that meet with customers in person I am not sure who the customer spoke with, but it would appear to be an employee of AT&T/DirecTV Please redirect this complaint to the appropriate party as Clearlink was not involved in this transaction in any way whatsoever.Thank you,Spencer H***Associate In-House Counsel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The attorney for this company is absolutely making statementsI was never antagonistic to their people and their actions was exactly as describedI know that no one in my neighborhood will work with this company and I will tell everyone in my power to stay away from Century Link because of the rude, obnoxious, totally unprofessional people that they use to represent themThe attorney represents his profession as the types that go into this area of businessI'm surprised he's in Utah Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Revdex.com and customer,We have reached out to the customer directly and reached a settlement in which we have agreed to pay him an additional $for his claim We hope this resolves the matter satisfactorily Please let me know if you need anything else from us.Spencer H***Associate In-House Counsel

Dear Revdex.com and customer,We have received the customer's complaint We want you to know that we take such complaints very seriously Upon receipt of the complaint, I ordered a call review for the customer, which revealed that the sales agent may have improperly run a consumer report on the
customer without her permission As such, we have reached out to the customer and agreed to write a letter on customer's behalf to the credit bureau to get the inquiry removed from her record We have also agreed to pay the customer $*** as settlement for her FCRA claim We hope this resolves the matter satisfactorily Please let me know if you need anything else from us.Sincerely, Spencer H***Associate In-House Counsel

Dear Revdex.com and customer,We have received the customer's complaint However, we do not believe the complaint has been directed at the correct party Clearlink provides online marketing and sales services for several large companies, including AT&T and DirecTV However, we do not
provide installation services for either company That is provided by AT&T and DirecTV themselves If they scheduled an appointment and did not show up at the correct time, that would not involve Clearlink We respectfully request that this complaint be redirected to the appropriate parties Regards,Spencer H***Associate In-House Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The attorney for this company is absolutely making false statements. I was never antagonistic to their people and their actions was exactly as described. I know that no one in my neighborhood will work with this company and I will tell everyone in my power to stay away from Century Link because of the rude, obnoxious, totally unprofessional people that they use to represent them. The attorney represents his profession as the types that go into this area of business. I'm surprised he's in Utah.
Sincerely,
[redacted]

Dear Revdex.com and customer,We have received the customer's complaint.  We want you to know that we take such complaints very seriously.  The customer reached out to Clearlink in November to discuss his complaint.  At that time, it was determined that the services sold to the customer were...

not available in the customer's area, as originally believed.  As a side note, Clearlink sells on behalf of AT&T and DirecTV, which recently merged into one company and sell their services together.  Therefore, while they still brand themselves as separate companies at times, AT&T and DirecTV are the same company.  Together, they offer phone, internet, and TV.  When it was realized that the services weren't available as promised, DirecTV waived its usual $450 cancellation fee.  Likewise, Clearlink offered the customer a $200 Visa gift card as an apology.  If the customer would like to have his AT&T service cancelled, Clearlink may be able to assist with reaching out to AT&T.  While we regret any inconvenience experienced by the customer, we believe this puts the customer back in the position he was in before this transaction.  We do not believe that the customer is entitled to more than $2000 in damages when the customer has already been put back in his original position.We hope this resolves the matter satisfactorily.  Please let us know if we can help with anything else.Sincerely,Spencer H[redacted]Associate In-House CounselTell us why here...

Dear Revdex.com and customer,We have received the customer's complaint.  We want you to know that we take complaints very seriously.  Immediately upon receiving the complaint I ordered a review of the customer's claim.  Our review showed that the customer was indeed promised a couple of Visa...

gift cards.  Our records show that the redemption forms were mailed to the customer, but never redeemed.  I assume the customer never received them or inadvertently discarded them. Regardless, our customer support team has spoken with the customer and reissued the redemption forms for Visa gift cards in the amount of $200.  Those were placed in the mail this week and should arrive at the customer's house any day.We apologize for any frustration experienced by the customer and we hope this resolves the matter satisfactorily.  Please let me know if you need anything else from us.Regards, Spencer H[redacted]Associate In-House Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Revdex.com and customer:We have received the customer's complaint.  We want you to know that we take customer complaints very seriously.  After an internal review of the sales call, we determined that the customer's complaint was valid.  We have reached out to DirecTV with the customer...

on the line and agreed to cover any early termination fees assessed to the customer by DirecTV.  We apologize for any frustration experienced by the customer and hope this resolves the matter satisfactorily. Please let us know if you need anything else from us.Regards, Spencer H[redacted]Associate In-House Counsel

Dear customer and Revdex.com,We have received the customer's complaint.  We want you to know that we take such complaints very seriously.  We have reached out to the customer and refunded her initial setup fee of $49.99.  In addition, she was allowed to keep the $50 visa gift card offer as...

an apology for any frustration she experienced.  We hope this resolves the matter satisfactorily.  Please let us know if you have any further questions.Regards,Spencer H[redacted]Associate In-House Counsel

Dear Revdex.com and Customer,We have received the customer's complaint.  We have performed an extensive review of our call records and show no record of the customer calling us.  By way of information, Clearlink is an independent company that provides marketing and sales services to a number of...

large, well-known brands, including AT&T and DirecTV.  However, we are only one of many such companies to provide similar services for these brands.  We believe that the customer may have spoken directly with AT&T/DirecTV or with another one of its contractors, but not with Clearlink.  Hence, this complaint should be redirected to AT&T and/or DirecTV.  Thank you.Spencer H[redacted]Associate In-House Counsel

Dear Revdex.com and customer: We have received the customer's complaint.  We want you to know that we take complaints very seriously.  We have an entire Quality Assurance team dedicated to reviewing calls to ensure that, at all times, our sales agents are professional and do not misrepresent...

our clients' products and services.Upon receiving the complaint, I immediately requested that all the calls with the customer be reviewed.  While there are some instances where our agents could have handled themselves more appropriately, the majority of the calls consist of the customer antagonizing the agents; to the point where one of our agents hung up on the customer out of frustration.  We do not condone any inappropriate behavior from our agents and we apologize for any such behavior.  All the agents involved in this complaint that still work for us have been spoken to by their managers regarding their handling of this situation.As a point of clarification, when the customer originally placed an order in 2013, the order was never properly completed.  The call was cut short (reason unknown) before the customer's order was finalized.  This miscommunication may have been the reason no installation tech came to the customer's house.  For that we apologize.  As for the recent call, we confirmed that the agent gave the customer accurate information about what was available in his area.  We understand the frustration of the customer that he may not have been able to find services that met his needs.  However, we are merely a retailer for CenturyLink and have no control over the products and services they offer.  We hope this resolves the matter satisfactorily.  If the customer changes his mind, we are happy to do our best to help him find services that meet his needs.  If not, we understand and wish him good luck with another service provider. Please let me know if you have any further questions for us.Sincerely, Spencer H[redacted]Associate In-House Counsel

Dear customer and Revdex.com:This complaint is addressed to the wrong party.  We are Clear Link Technologies, LLC ("Clearlink"), not AT&T or DirecTV.  We sell products on behalf of both AT&T and DirecTV over the internet and telephone, but we do not have any field agents that meet with...

customers in person.  I am not sure who the customer spoke with, but it would appear to be an employee of AT&T/DirecTV.  Please redirect this complaint to the appropriate party as Clearlink was not involved in this transaction in any way whatsoever.Thank you,Spencer H[redacted]Associate In-House Counsel

Dear Revdex.com and customer,We have received the customer's complaint and we want you to know that we take complaints very seriously.  I have personally reached out to our customer service team to investigate the matter.  Upon further investigation, it was discovered that the customer was...

misquoted by the sales agent.  As a result, we have reached out to the customer and offered $200 in visa gift cards.  We have also spoken with DirecTV and obtained a $280 credit on behalf of the customer.We apologize for any frustration this may have caused the customer and we hope this resolves the matter satisfactorily. Please contact me with any further questions or concerns.Sincerely, Spencer H[redacted]Associate In-House Counsel