Clear Loan Solution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/10/01) */ see attached

Please see attached business response

See attachmentIn addition, please note that [redacted] is no longer with the companyPlease forward all coorespondance and account information to [redacted] ***, HR and Compliance Director [redacted]

See Attachment

July 10,
Revdex.com
*** *** *** *** *** ** ***
RE: *** *** ***
Dear Ad** ***
In response to the Revdex.com complaint for *** *** dated July 7, 2017, please see our response below
On July 7, 2017., Martha applied
for a loan with Clear Loan Solutions. All loan documents were properly executed by her and in accordance with the terms of the application process. After further underwriting *** *** was denied her loan request as she didn’t meet the disclosed requirements.
The bank account that was used in the application was entered as a checking account and was later determined that the account was a savings account. Per our policy, we do not loan to customers using a savings account as our method of processing the funds will not allow us. We require that all customers have a checking account that they are currently using to deposit funds into
In addition, we understand all concerns with security and promise to take them just as serious as if they were our ownTherefore, customer privacy and safeguards against identity theft are of utmost importance to CLSWe ensure the integrity of all staff and programs and are at the pinnacle of compliance
Based on the information provided above, we trust this issue can be resolved, once customer make contact with our company
*** **
Director of Compliance
*** *** ***
FAX: *** ***

See attached

Complaint: ***I am rejecting this response because: At NO TIME have I ever had, or used a savings account, at this or any other bank, therefore this is an inaccurate reason for denying a loan
Sincerely,*** ***

See attachment

Complaint: ***I am rejecting this response because: wrong name and reason why you so called rejected my loanI dont know who Ms*** is? You just gave me information on someone else's account I didnt ask you to loan me money into my savings accountMy name is *** ***
you have all my information to pull up my account and you should have notes of the times I called in.Sincerely,*** ***

The Information that your banking institution returned to us during the bank verification was that the account was a savings account. If this information is inaccurate, please contact them to get this updated. Once completed, we would also encourage you to reapply, as we would be happy to work with you in the future.

Please see attached. In addition, can you please replace all of Shelley's contact information with Heather's?
 
Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2015/10/01) */
see attached

Please see attached business response.

See attachment. In addition, please note that [redacted] is no longer with the company. Please forward all coorespondance and account information to [redacted], HR and Compliance Director. [redacted]

Hi originally I ask for 100 he offered 250 on phone he said it would go through since I had already signed loan documents all loans here need to be monitored