Clear Rate Communications, Inc.

RE: [redacted]
[redacted]
[redacted]
Case Number: [redacted]
 
 
2/13/2015
 
Ms. [redacted],
This letter is in response to Mr. [redacted]’s complaint.  Mr. [redacted] authorized the carrier switch and agreed to our terms and conditions of service when he completed a third party verification on 8/20/2013.  He also completed a quality assurance call, which detailed his package price and gave Mr. [redacted] the chance to address any additional concerns.    His line was converted to Clear Rate on 8/23/2013 and disconnected on 10/23/2013 due to non payment.  In an attempt to work with Mr. [redacted] on 12/14/2013, Clear Rate waived the $99.00 early termination fee assessed on his final bill.  We sent Mr. [redacted] notification on 1/6/2014 warning his balance would be sent to collections if we did not receive payment, and his account was sent to collections 7 months later.  When we spoke with him on 2/5/2015 we explained Clear Rate’s position and offered to play the authorization calls for Mr. [redacted] for clarification, however he declined this offer.   We explained to Mr. [redacted] we were happy to work with him when he contacted us in December of 2013, but we can no longer work with his balance as it has been in collections since August of 2014.
Clear Rate attempted to contact Mr. [redacted] on 2/12/2014 to reiterate our position and address any additional concerns, but was unfortunately unable to reach him.  We sent notification requesting he contact us if he wishes to discuss the matter further.
Clear Rate stands by their decision and if Mr. [redacted] has any questions regarding his balance, wishes to make a payment, or wants assistance setting up a payment plan he may contact Celco at ###-###-####.  If you have any questions, please feel free to contact me directly via email, or at ###-###-####.
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Toll Free: ###-###-####Direct: ###-###-####Fax: ###-###-####[redacted]@clearrate.com

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
I definitely wasn't aware who or what you guys were selling. I was just home from the hospital and you guys took advantage of the fact that I was out of it. I have phone calls from my previous phone and internet provider asking them to block you from taking my services. [redacted] warned me that what you were doing was called slamming. I have had phone service with [redacted] for over 10 years and also have had the same number for the same amount of time. I have always paid my bill on time, and never had issues with them and then you guys steal my services and take advantage of an elderly man to where I lost my services with [redacted] and my phone number of 10 years. 
Regards,
[redacted]