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Clear Rate Communications

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Clear Rate Communications Reviews (3)

• Apr 16, 2023

Avoid - Unethical Business Practices - Preys upon Senior Citizens
Avoid Clear Rate and choose any other service provider. Clear Rate preys upon Senior Citizens with unethical business practices and terribly unprofessional customer service. Without warning or notice they disconnected service to a couple in their 80's and left them without phone service which they relied upon for Doctors and Emergency medical communications for over 3 weeks. Clear Rate then charged an exorbitant fee for the "privilege" of being reconnected even though the actual repair service was performed by AT&T which charged $0 for the labor / work on their infrastructure. Clear Rate is playing with fire as their negligence could have led to a catastrophic outcome for an elderly couple that did not deserve such disrespectful service as they have been customers for over 15 years and have never been late on a monthly payment. The loss of service was even escalated to CR supervisors. Their response lacked empathy or professionalism. They even attempted to extort extra fees from these Senior Citizens in exchange for reconnecting service. When engaging Clear Rate have a good attorney available to record the calls and then threaten legal action in order to achieve satisfactory results. Sad but necessary...

RE: [redacted] Case Number: [redacted] 2/13/ Ms [redacted] , This letter is in response to Mr [redacted] ’s complaint Mr [redacted] authorized the carrier switch and agreed to our terms and conditions of service when he completed a third party verification on 8/20/ He also completed a quality assurance call, which detailed his package price and gave Mr [redacted] the chance to address any additional concerns His line was converted to Clear Rate on 8/23/and disconnected on 10/23/due to non payment In an attempt to work with Mr [redacted] on 12/14/2013, Clear Rate waived the $early termination fee assessed on his final bill We sent Mr [redacted] notification on 1/6/warning his balance would be sent to collections if we did not receive payment, and his account was sent to collections months later When we spoke with him on 2/5/we explained Clear Rate’s position and offered to play the authorization calls for Mr [redacted] for clarification, however he declined this offer We explained to Mr [redacted] we were happy to work with him when he contacted us in December of 2013, but we can no longer work with his balance as it has been in collections since August of Clear Rate attempted to contact Mr [redacted] on 2/12/to reiterate our position and address any additional concerns, but was unfortunately unable to reach him We sent notification requesting he contact us if he wishes to discuss the matter further Clear Rate stands by their decision and if Mr [redacted] has any questions regarding his balance, wishes to make a payment, or wants assistance setting up a payment plan he may contact Celco at ###-###-#### If you have any questions, please feel free to contact me directly via email, or at ###-###-#### Thank you, [redacted] ***Toll Free: ###-###-####Direct: ###-###-####Fax: ###-###-#### [redacted] @clearrate.com

[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below: I definitely wasn't aware who or what you guys were sellingI was just home from the hospital and you guys took advantage of the fact that I was out of itI have phone calls from my previous phone and internet provider asking them to block you from taking my services [redacted] warned me that what you were doing was called slammingI have had phone service with [redacted] for over years and also have had the same number for the same amount of timeI have always paid my bill on time, and never had issues with them and then you guys steal my services and take advantage of an elderly man to where I lost my services with [redacted] and my phone number of years Regards, [redacted]

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