We were able to contact this customer regarding her complaint We were able to address her concerns, and we have come to an agreement regarding compensation for any discrepancies that occurred at the point of sale We are under the impression that the customer is satisfied with this resolution, and does not have anything further for us at this timeShe does have our contact information, in the event that she needs to speak with us any further
As we have reviewed the customer's account we found that the first contact we had with them was on 11/4/ On this date our Customer Service team ran a few system troubleshooting options to fix the customer's claim The issue was fixed on that date, and the customer did not have any questions for us On 11/19/we called again to do a satisfaction survey with the customer, nothing was mentioned about their concerns on that call It was not until 9/20/2016, more than a year after the customer was installed that they called back in again with their concerns We have no record of their complaints prior to this time Our company has areas where we spend the summer months selling our service After those months are over our technicians are no longer in the areas, as they go home to their families At this point if the customer needs a technician to come out to their home they would have to go through DirecTV directly as they have technicians all over the nation We do offer our customers a service plan, as a coverage in the event that something breaks, or they need a technician to go out to their home If the customer opts into that plan then the charge is covered The ***'s declined that service plan, and signed paperwork that states that they are responsible for the loss of, damage to, or the entire cost of any necessary service, or repair of their receiving equipment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
The only way to retract the credit check would be through contacting Equifax who is the credit bureau that Directv uses for the qualification processYou should be able to call their number to dispute the credit checkHere is the information to contact them that is found on their website: www.equifax.comMail Equifax Information Services, LLC P.OBox Atlanta, GA Phone [redacted] I hope this helpsLet me know if you need anything else.Thank you
Complaint: [redacted] I am rejecting this response because: I have not been getting phone calls or messages maybe an incorrect phone number my number is [redacted] Sincerely, [redacted] ***
We have spoken with this customer regarding their concerns We did receive messages from the customer showing that they had spoken with their sales representative about the remaining balance Throughout those messages there was never any promise by our representative that he was going to cover the full amount of their early termination fee from Dish He did inform the customer that he would help them pay for the remaining balance Our representative offered to pay $of their termination fee to help them cover the amount as he said A request to cut a check in that amount was sent to our Finance team on 8/16, so the customer should receive the compensation within the next weekWe have informed the customer of the status of this claim, and will follow up with them as needed to resolve their concerns
We were able to contact this customer regarding her complaint We were able to address her concerns, and we have come to an agreement regarding compensation for any discrepancies that occurred at the point of sale We are under the impression that the customer is satisfied with this resolution, and does not have anything further for us at this timeShe does have our contact information, in the event that she needs to speak with us any further
As we have reviewed the customer's account we found that the first contact we had with them was on 11/4/ On this date our Customer Service team ran a few system troubleshooting options to fix the customer's claim The issue was fixed on that date, and the customer did not have any questions for us On 11/19/we called again to do a satisfaction survey with the customer, nothing was mentioned about their concerns on that call It was not until 9/20/2016, more than a year after the customer was installed that they called back in again with their concerns We have no record of their complaints prior to this time Our company has areas where we spend the summer months selling our service After those months are over our technicians are no longer in the areas, as they go home to their families At this point if the customer needs a technician to come out to their home they would have to go through DirecTV directly as they have technicians all over the nation We do offer our customers a service plan, as a coverage in the event that something breaks, or they need a technician to go out to their home If the customer opts into that plan then the charge is covered The ***'s declined that service plan, and signed paperwork that states that they are responsible for the loss of, damage to, or the entire cost of any necessary service, or repair of their receiving equipment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
The only way to retract the credit check would be through contacting Equifax who is the credit bureau that Directv uses for the qualification processYou should be able to call their number to dispute the credit checkHere is the information to contact them that is found on their website: www.equifax.comMail Equifax Information Services, LLC P.OBox Atlanta, GA Phone [redacted] I hope this helpsLet me know if you need anything else.Thank you
Complaint: [redacted] I am rejecting this response because: I have not been getting phone calls or messages maybe an incorrect phone number my number is [redacted] Sincerely, [redacted] ***
We have spoken with this customer regarding their concerns We did receive messages from the customer showing that they had spoken with their sales representative about the remaining balance Throughout those messages there was never any promise by our representative that he was going to cover the full amount of their early termination fee from Dish He did inform the customer that he would help them pay for the remaining balance Our representative offered to pay $of their termination fee to help them cover the amount as he said A request to cut a check in that amount was sent to our Finance team on 8/16, so the customer should receive the compensation within the next weekWe have informed the customer of the status of this claim, and will follow up with them as needed to resolve their concerns