Initial Business Response / [redacted] (1000, 8, 2015/11/02) */ Contact Name and Title: [redacted] -VP Contact Phone: XXX-XXX-XXXX Contact Email: ***@precisionsvc.com Ms [redacted] , first I want to apologize for the experience you hadI looked in your claim and a refund was issued 11-2, this may take a couple days to post to your account depending on your banking processing times: TRANSACTION ID: XXXXXXXXXX PAYMENT METHOD: XXXX AMOUNT: USD (39.99) Our effort with this program is to try and give a snapshot of total cost including accurate part#s so a customer can get an idea if they want to repair VS replaceOn your model, there are actually different versions based on the serial # and in order to get the right part info, we needed to capture thatAgain I apologize for the miscommunication our team was trying to provide the most accurate information and pricing on your specific case should you have any questions about the refund, please do not hesitate to contact me Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I understand what you are saying, but as stated I was charged For basically opening up a call I called for repair and was aware of how it was suppose to workIt didn't The tech never contacted me and I provided all details, after isolating the problem down to the faulty part For someone to look up a part without at least contacting the customer prior and/or without providing any discussion, troubleshooting or diagnostics assistance does not warrant a service to be charged forOn top of that I had to call and find that in the notes the part no longer was available and no repair was to be doneThat does warrant a refund, not a credit for a future item not even purchased I was only offered a refund and an apology by the CEO after a review I posted on YELP To Date: Because I work in the IT field, I have ordered the part and have repaired my TV Thank You
Initial Business Response / [redacted] (1000, 8, 2015/12/21) */ Contact Name and Title: [redacted] CEO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @precisionsvc.com Hello, This is [redacted] B., the CEO of Precision TelevisionI will be 100% honest that this case was a complete disasterI have confirmed that we have given Mr [redacted] a refund on this serviceI have also attempted to contact Mr [redacted] but we are playing phone tag with each otherI would like to formally apologize to him for the terrible customer service experience and he can be assured that we are taking some steps internally to make sure this does not occur in the futureI am sorry he had to take such drastic measures to get our attentionWe are working hard to fix this breakdown in communication and disregard for our customers Complaint Response Date bumped because: Holiday
Complaint: [redacted] I am rejecting this response because:They have had since August 11, [redacted] fix the problem, they completely forgot they had not completed the repair I would like to add that they appear not to be motivated at this time to tell us to turn our water off and we'll get back to you whenever id unacceptable I would like to add Pacific Sales sol us the warranty I contacted them and they have done nothing to repair my appliance I should not have to litigate this but I will if necessary Pacific Sales address is [redacted] , [redacted] , [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/05/26) */ Contact Name and Title: [redacted] -VP Contact Phone: XXXXXXXXXX Contact Email: ***@precisionsvc.com Mr [redacted] , I apologize if our team did not inform you of a dismount fee on your initial communicationour policy is to ask all customers if the unit is mounted in order to instruct on additional fees if it isI will review this case with our team and see where the breakdown occurred so as not to have this happen on future eventsThank you for your feed back in regard to your case, I will have the refund initiated and you should see it post to your account in business daysI will be closing your repair case and returning all parts to the vendor should you need to contact me for any reason, please feel free to do so Thank you again and sorry for the confusion Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] -VP, promised a refund of $in business days...this promise was made May 26, 2015; as off today, Jun3, 2015, this refund has not been deposited back into my accountI will consider this matter closed when the $135.00, has been deposited to my account Thank you, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Contact Name and Title: [redacted] -VP Contact Phone: XXXXXXXXXX Contact Email: ***@precisionsvc.com Ms [redacted] , my name is [redacted] and I am one of the owners here at Precision TelevisionI am terribly sorry to hear of your experienceAfter reviewing your case, I agree with youI will have the charges for the second part zeroed outI apologize this was not brought to my attention sooner and I will using your case as a teaching point so as to prevent this from happening in the future Again, I apologize for your frustration in this matter and will make corrections immediately Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response as the outstanding fees have been removedThis was all I was trying to accomplishThank you for your assistance and attention to this matter
[redacted] , I apologize for your frustrationi show a claim in our system for a 55" [redacted] repair however address on the dispatch is that of the Dealer where we supposed the unit isis this unit at the dealer or is it at your residence? I do show our tech went to the Store twice to locate and repaireach time they stated that unit was not present current claim [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Contact Name and Title: [redacted] -VP Contact Phone: XXX-XXX-XXXX Contact Email: ***@precisionsvc.com Dear Ms [redacted] , I am terribly sorry for the frustration in your caseI believe our team has been in contact with you to resolve this issue and we will follow thru with getting you a satisfactory resolution again I apologize for the inconvenienceI have addressed this matter personally with the tech responsible to avoid future issues I will have our team in touch with you for final resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes- Mr [redacted] has been very helpful and is working with me to reach a resolutionThank you
In review of the case notes, our technician verified that the washer and dryer were operating upon departureAt this point we are unsure what would have caused these other issue.I have made our management team aware and they have been trying for several days to contact the customer to resolve the issue and have received no response we have an option to send a technician from [redacted] to assist with this matterwe just need to establish a communication to work out the details
Initial Business Response / [redacted] (1000, 8, 2015/11/02) */ Contact Name and Title: [redacted] -VP Contact Phone: XXX-XXX-XXXX Contact Email: ***@precisionsvc.com Ms [redacted] , first I want to apologize for the experience you hadI looked in your claim and a refund was issued 11-2, this may take a couple days to post to your account depending on your banking processing times: TRANSACTION ID: XXXXXXXXXX PAYMENT METHOD: XXXX AMOUNT: USD (39.99) Our effort with this program is to try and give a snapshot of total cost including accurate part#s so a customer can get an idea if they want to repair VS replaceOn your model, there are actually different versions based on the serial # and in order to get the right part info, we needed to capture thatAgain I apologize for the miscommunication our team was trying to provide the most accurate information and pricing on your specific case should you have any questions about the refund, please do not hesitate to contact me Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I understand what you are saying, but as stated I was charged For basically opening up a call I called for repair and was aware of how it was suppose to workIt didn't The tech never contacted me and I provided all details, after isolating the problem down to the faulty part For someone to look up a part without at least contacting the customer prior and/or without providing any discussion, troubleshooting or diagnostics assistance does not warrant a service to be charged forOn top of that I had to call and find that in the notes the part no longer was available and no repair was to be doneThat does warrant a refund, not a credit for a future item not even purchased I was only offered a refund and an apology by the CEO after a review I posted on YELP To Date: Because I work in the IT field, I have ordered the part and have repaired my TV Thank You
Initial Business Response / [redacted] (1000, 8, 2015/12/21) */ Contact Name and Title: [redacted] CEO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @precisionsvc.com Hello, This is [redacted] B., the CEO of Precision TelevisionI will be 100% honest that this case was a complete disasterI have confirmed that we have given Mr [redacted] a refund on this serviceI have also attempted to contact Mr [redacted] but we are playing phone tag with each otherI would like to formally apologize to him for the terrible customer service experience and he can be assured that we are taking some steps internally to make sure this does not occur in the futureI am sorry he had to take such drastic measures to get our attentionWe are working hard to fix this breakdown in communication and disregard for our customers Complaint Response Date bumped because: Holiday
Complaint: [redacted] I am rejecting this response because:They have had since August 11, [redacted] fix the problem, they completely forgot they had not completed the repair I would like to add that they appear not to be motivated at this time to tell us to turn our water off and we'll get back to you whenever id unacceptable I would like to add Pacific Sales sol us the warranty I contacted them and they have done nothing to repair my appliance I should not have to litigate this but I will if necessary Pacific Sales address is [redacted] , [redacted] , [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/05/26) */ Contact Name and Title: [redacted] -VP Contact Phone: XXXXXXXXXX Contact Email: ***@precisionsvc.com Mr [redacted] , I apologize if our team did not inform you of a dismount fee on your initial communicationour policy is to ask all customers if the unit is mounted in order to instruct on additional fees if it isI will review this case with our team and see where the breakdown occurred so as not to have this happen on future eventsThank you for your feed back in regard to your case, I will have the refund initiated and you should see it post to your account in business daysI will be closing your repair case and returning all parts to the vendor should you need to contact me for any reason, please feel free to do so Thank you again and sorry for the confusion Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] -VP, promised a refund of $in business days...this promise was made May 26, 2015; as off today, Jun3, 2015, this refund has not been deposited back into my accountI will consider this matter closed when the $135.00, has been deposited to my account Thank you, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Contact Name and Title: [redacted] -VP Contact Phone: XXXXXXXXXX Contact Email: ***@precisionsvc.com Ms [redacted] , my name is [redacted] and I am one of the owners here at Precision TelevisionI am terribly sorry to hear of your experienceAfter reviewing your case, I agree with youI will have the charges for the second part zeroed outI apologize this was not brought to my attention sooner and I will using your case as a teaching point so as to prevent this from happening in the future Again, I apologize for your frustration in this matter and will make corrections immediately Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response as the outstanding fees have been removedThis was all I was trying to accomplishThank you for your assistance and attention to this matter
[redacted] , I apologize for your frustrationi show a claim in our system for a 55" [redacted] repair however address on the dispatch is that of the Dealer where we supposed the unit isis this unit at the dealer or is it at your residence? I do show our tech went to the Store twice to locate and repaireach time they stated that unit was not present current claim [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Contact Name and Title: [redacted] -VP Contact Phone: XXX-XXX-XXXX Contact Email: ***@precisionsvc.com Dear Ms [redacted] , I am terribly sorry for the frustration in your caseI believe our team has been in contact with you to resolve this issue and we will follow thru with getting you a satisfactory resolution again I apologize for the inconvenienceI have addressed this matter personally with the tech responsible to avoid future issues I will have our team in touch with you for final resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes- Mr [redacted] has been very helpful and is working with me to reach a resolutionThank you
In review of the case notes, our technician verified that the washer and dryer were operating upon departureAt this point we are unsure what would have caused these other issue.I have made our management team aware and they have been trying for several days to contact the customer to resolve the issue and have received no response we have an option to send a technician from [redacted] to assist with this matterwe just need to establish a communication to work out the details