Clear Sky Realty, Inc.

Dear Residents:You had approached us in regards to your water bill, which had gone up After researching the situation, we saw that you had reported a problem with one of your toilets on 7/29/ New parts were installed and the toilet was working when the contractor left You
updated us on 8/19/that the new parts were sticking, so we had another contractor out to replace the new parts of both toilets There were no other toilet issues reported until 12/30/at which point we had the toilet replaced to prevent any future issues.Our bookkeeper did notice an increase in your water bill amount on 11/18/and put in an issue for a contractor to check for leaks at your home When the contractor contacted you, you told them there were no leaks, so they didn't need to come out We had sent a contractor to check for leaks and you turned them away If you would like us to send them again, we can do so in order to look for any items that may cause higher water bills However, all items reported were repaired within a reasonable time frame and we offered to check for any other issues to prevent water bills We will not be responsible for paying part of your water bill when we made more than reasonable efforts to keep all items in working order and prevent any problems.You did report on 11/1/about the kitchen drain gurgling when the washer in the basement drained The drain was moved and resecured to work better for you The drain worked fine for months before we received any complaints about the drain backing up Once reported, this was fixed within hours You stated that the items that clogged the drain had to have been there since before you moved in, but with the drain working fine for months before any backup occurred, this did not make logical sense You received a charge for unclogging a drain based on this and line of your lease that reads:The resident agrees to pay for any damage caused by negligence on their part or by their children, guests, or pets The resident agrees to pay for any drain stoppages, or broken windows and doors, regardless of fault, while residing at this dwelling The resident will not allow such conditions to go unrepaired for more than hours and any repairs will be done by licensed insured contractors approved by the Owner.We want to keep you happy and will waive 1/of this plumbing fee if this will make you happy Please let us know if this is acceptable and if you want us to resend a contractor to be sent to look for any leaks to prevent future high water bills

We have found no record of an application or payment for an *** *** We have looked through our calendar system, computer system, applications, and funds received We are happy to look again, but we need more information such as 1.) What unit did she apply for?
2.) How did she turn in her application? (mail, fax, etc.) If she handed it to someone, who did she hand it to? 3.) How did she pay her application fee? (online via ***, check, money order? -- if check or money order, what was the check number or money order number?) 4.) If she handed her fee to someone, who did she give it to? (If she doesn't remember, it should be listed on her receipt) 5.) What phone number did she use to call us? (we would also like to see when she called, as our phone system does take a record of incoming and outgoing calls.) 6.) Did she apply with anyone else? If so, what name? If she applied alone, did she put a different name on the application? We were not aware there was a problem here, and we would like to help if she is willing to provide answers to the questions above Once answers are received, we will use those to search again. Thank you!

*** *** claimed that no one had done a move-out inspection of his unit. However, that was not true. Just because *** *** chose to hand keys to the receptionist and not be present for the Move-out inspection does not mean that an inspection was not
donePictures had been taken and a form filled out that was just like the form he filled in at move-in. We compared the moand move-out forms. Repairs included patching some large holes in the walls in the kitchen, which meant drywall, sanding, primer, and paint. The bedroom closet doors had been removed and were sitting in the kitchen, so these had to be reinstalled In regards to the rent, ORC 5321.17B states that “the landlord or tenant may terminate or fail to renew a month-to-month tenancy by notice given the other at least thirty days prior to the periodic rental date.” *** *** gave his notice on 6/4/that he intended to move. As his rent was due on the 1st of each month, this notice would have been for a move-out at the end of July per the ORC. He turned in keys on 7/2/15, but was still responsible for the contract through the end of July. However, we re-rented the unit on 7/15/15, so *** *** was only charged for days in July. There is no Ohio Law stating that landlords have to replace carpeting before every other tenant. The carpeting in this unit was in good shape but needed cleaning. We cleaned it and charged him the cost per his lease, the cost of which was $46.75. There were items left behind and some areas were dirty beyond wear and tear. We did notice that the repair contractor did bill for all filling in of picture frame holes and not just the holes that were larger than normal. We apologize for not catching that these were on the same bill To make up for this error, we will waive $265, which includes the cost of the drywall repair that would normally have been charged to the resident. We will also waive the $110 cleaning charge, even though there was cleaning above wear & tear. As it is not worth pursuing the remaining $owed, we will waive this amount as well. *** *** account will show a $balance. *** *** lived with us at multiple units in the same complex. He had already been through our move-out process and deposit return process with no problems or complaints. We understand that it can be upsetting for residents if they do not get their deposit returned due to rent, repairs, etc. If residents have questions about their deposit return, we are always happy to review their return and go over their questions. We have only asked that they give their questions in writing and give us a chance to review them. We hope this answers *** *** questions, and we wish *** *** the best in his future renting needs

Tenants *** *** and *** *** moved into the house at *** *** on 3/11/ On 3/17/15, they reported probems with the fridge, a bedroom door and a medicine cabinet door, all of which was fixed and the issue closed in our computer system by 3/20/ No issues of mice were
reported until 5/5/2015, at which point we sent over contractors to set bait and traps AT NO COST TO THE TENANT even though their lease says pest control after the 10th day of mois their responsibility We have had no reports of any other pests nor of any "mold", although their complaint says it is the "possibility of there being mold in this house somewhere" Either there is mold or there isn't If there is, we would expect the person(s) living there to know where it is and report the issue to us so it can be addressed The tenant is correct, the previous resident did leave the carpets stained and with some small burns We had them professionally steam cleaned to get them in as good a shape as possible This was present when the tenants viewed the home and when they chose to sign a lease If this was an issue, they were not required to move in there if they wanted carpets that were in perfect shape This was one of the reasons the rent was lower than other bedroom homes in the area, as most of the others are renting for $550-$600/mo in the same neighborhood Looking at the issues that the tenants have brought to us since move-in, they were all fixed within days We feel these are reasonable time frames for making repairs The only holes in the walls listed on the mochecklist were screw holes in the LR and some holes in the attic (which is not living space) The tenant is asking for extermination for mice, but we already had done this, leaving the traps for them should they need them again at any time We are not sure specifically what it is they want done We will not be replacing the carpets at this time, and they were easily viewable at the time of move-in, so this should not be an issue now If the tenants would like us to advertise the unit, their lease will end when the new tenants move in They can let us know if they would like us to do that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[in regards to their reply I have a picture of a written document stating we complained about the mice and everything on 4/30/2015 a written document given to leasing office upon paying our rent for that month.AND small burn holes okay they are small but the quantity of them should have gave them the thought of maybe replacing the carpets, although they were viewable from beginning but as the days progress it only seems to look worse then before, it was more of a glance at time of movers I suppose that is our fault but we were desperate because I was 9 months pregnant and needed a place. If our rent is lower due to the carpets then that was not stated.Basically the way I feel is that they should have never moved someone in this house in the condition that it is in. And I'm not happy, and every week we called them about something being wrong with this house, every week since move in so what they are stating is a lie]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I would like to add that no one at their office attempted to contact me in regards to the inspection check out.  As I've stated before the building is in need of a LOT of repairs.  This should not be something Clear Sky feels their residents should have to pay for.  It's obvious they don't care about the condition of their property, only getting as much money as they can from their tenants by whatever means they feel they can get away with.  They are a SHAMEFUL group of people and should be jailed.