Clear Solutions Pool Plastering, LLC

This is in response to the customer complaint.1st issue:: My sales manager [redacted] did meet with this customer in regards to a re-plasterThe customer stated she had a $5,budget and what could we do to work with herHe only showed her one series in her price range called The Finest Finish Island SeriesMost of these samples are blueI was advised she went back and forth between two samples in the series called Tropical Blue and Caribbean Isle for daysThe customer was also provided links to the products manufacturing website to view the samples The customer then settled on Caribbean Isle which is on her original estimate and her final invoiceShe signed the estimate, the final invoice and provided a digital signature through our POS systemThis included the 7- year warranty which was stated on the estimate and invoiceIt was another days before we plastered the poolTechnically she had days to change her color choice and she did not.2nd issue: The amount of acid we added was consistent with the guidelines of doing a hot start up for the size of her poolThis is common for colored plasterIn regards to the color variations, this is in newly colored poolsWe provided her with a white and colored plaster agreement form physically on April 11th and digitally on May 25thThis is from the National Plaster Council and explains there can be some variationsMy plaster supervisor went out there several times to address any issues and told me it was a great plaster job [redacted] went out there several times and told me the plaster looked great3rd issue: The fence was damaged and tied up before my crew ever started workI told [redacted] my supervisor said during the job the fence was already damagedStaci replied yes, the fence was already damaged and she was not worried about the fence The fence was never brought up again as it was not our fault.4th issue: I would never tell a client they had to live with itI wouldn't be in businessI take pride in my company and the work we doI do everything I can to make my clients happy [redacted] advised [redacted] if she decided to choose a different color than the original color she chose, we would replaster and give her a discount At this point, [redacted] said in an email June 20th, if I did not give her $refund she would go online and leave bad reviews every place she could as well as telling every contractor and person she could we did a bad jobWe tried to work with this customer since she decided after we plastered her pool she did not like the color she chose.5th issue: I will refund [redacted] $for the cost of a new pool poleAs this was not brought to my attention until June 20th.6th issue: We only accept cash or checks due to chargebacks.In summary, we tried to work with [redacted] and the reason I didn't reply to her last email as I was on vacation for almost two weeksThen I received this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Update on this report- *** contacted me after filing my complaintAfter multiple days of saying he’d call in the morning he
finally called and then came out to see the damageHe determined the damage was caused by ground movementHe sent a crew out a few days later to repair itVery grateful.Very pleased with the results, wish communication was better thoughReally frustrating when a contractor says they’ll contact you by a certain day or time but does not- repeatedly
Regards,
*** ***

This is in response to the customer complaint.1st issue:: My sales manager [redacted] did meet with this customer in regards to a re-plaster. The customer stated she had a $5,000 budget and what could we do to work with her. He only showed her one series in her price range called The Finest...

Finish Island Series. Most of these samples are blue. I was advised she went back and forth between two samples in the series called Tropical Blue and Caribbean Isle for 30 days. The customer was also provided links to the products manufacturing website to view the samples.  The customer then settled on Caribbean Isle which is on her original estimate and her final invoice. She signed the estimate, the final invoice and provided a digital signature through our POS system. This included the 7- year warranty which was stated on the estimate and invoice. It was another 15 days before we plastered the pool. Technically she had 45 days to change her color choice and she did not.2nd issue: The amount of acid we added was consistent with the guidelines of doing a hot start up for the size of her pool. This is common for colored plaster. In regards to the color variations, this is normal in newly colored pools. We provided her with a white and colored plaster agreement form physically on April 11th and digitally on May 25th. This is from the National Plaster Council and explains there can be some variations. My plaster supervisor went out there several times to address any issues and told me it was a great plaster job. [redacted] went out there several times and told me the plaster looked great. 3rd issue: The fence was damaged and tied up before my crew ever started work. I told [redacted] my supervisor said during the job the fence was already damaged. Staci replied yes, the fence was already damaged and she was not worried about the fence.  The fence was never brought up again as it was not our fault.4th issue: I would never tell a client they had to live with it. I wouldn't be in business. I take pride in my company and the work we do. I do everything I can to make my clients happy. [redacted] advised [redacted] if she decided to choose a different color than the original color she chose, we would replaster and give her a discount.  At this point, [redacted] said in an email June 20th, if I did not give her $1000 refund she would go online and leave bad reviews every place she could as well as telling every contractor and person she could we did a bad job. We tried to work with this customer since she decided after we plastered her pool she did not like the color she chose.5th issue: I will refund [redacted] $45 for the cost of a new pool pole. As this was not brought to my attention until June 20th.6th issue: We only accept cash or checks due to chargebacks.In summary, we tried to work with [redacted] and the reason I didn't reply to her last email as I was on vacation for almost two weeks. Then I received this complaint.