Clear Thinking Research, Inc.

As of 10/**/2016, multiple messages have been left No one to date has responded to our messages.George R*** ***

We settled this complaint with the customer by only charging them for parts needed for their repair totaling $including taxNo labor charges were charged to the customer As always we always strive for 100% satisfaction for all our customersThank youMark C***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[They could not give me my old car back, I don't believe it was ever fixedIf I'm wrong then I'm wrongI looked at Nissan Rogueson the InternetI have a very basic Rogue and it had 48K miles on itIt should be in the $to thousand dollar range price wise, If I put down $the balance would be $+ Auto Worlds profit Make it $8000,Instead I put down $and have payments of $per monthI know that includes Interest but that is $29,That sounds to me like I paid the $16,payoff for the Kia Soul(fixed or not fixed)A six year loan on a car worth $to $thousand dollars is wrongHow does that come to $29,000????Kia was not fair in the sell price of the NissanThey have a lot of complaints against them on the Internet alsoThey don't care about me------
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Explained to the customer that we could not just give her a different car for the remainder of her leasethat is why she bought the Nissan Rogue and she put the $down because she wanted a lower paymentWe always try to have our customers completely satisfied Thank you*** ***

We have agreed to purchase car back from customer days agoThe check has been processed and we are awaiting pick up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Explained to the customer that unfortunately some banks require some stipulations such as verification of employment that is out of our hands but we worked closely on this matter with the bank and resolved the matter we do not collect payments for banks and keep them as it is not ours to keep
It is always our goal to have complee satisfaction with all our customers Thank you*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My trade in was not paid off in a timely manner and I still have not received any documentation from the funding bank regarding payments. According to my financing documents, a payment is due today and I have no idea where it needs to be sent.  I should not have to chase down information for a $25,000 purchase that was made on October **, 2015.  This is beyond frustrating! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Spoke to [redacted] today and we are going to help her out with a payment to bring her account up to date as always we strive for complete satisfaction with all our customers Thank you,[redacted]

[redacted] van is in our shop now awaiting a new air condition compressor which will arrive tomorrow. Unfortunately the ac compressor doesn't fall under the lemon law category therefor returning the vehicle is not an option. We stand behind every vehicle we sell and we will continue to stand behind...

[redacted] and make sure he is taken care of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

AutoWorld Kia has refused to acknowledge anything other than the problems with the AC in their response. This minivan has spent more than the required 15 days in the service shop to repair the starter and the keyless entry which was promised at sale.  I have all dates and phone records ready to prove that after June [redacted], when they told me they would get right back to me, there was no further communication until I called on July * and waited on hold for 55 minutes to find out if my car was in working order.  The Lemon Law states that a car that is out of service for 15 days or more is eligible for a refund. I will accept nothing else.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
We checked with the dealer that we did purchase a vehicle from and they said that letters such as that credit denial letter never go to customers when they cannot obtain the car a customer wishes to buy. Furthermore, we have had similar circumstances in the past and never received a credit denial letter after our credit was approved. We both have excellent credit ratings which will most likely be affected by this. We have never ever been denied credit and we want this removed. We did not get a car from Autoworld because they could not get us the car we wanted and NOT BECAUSE WE WERE DENIED CREDIT. A few days after getting our money back, we purchased the exact car we wanted with 0 percent interest due to excellent credit. Now, we want Autoworld to straighten out this credit report which was generated because of them. If this is not resolved we will definitely submit a complaint to corporate headquarters for Kia. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

not satisfactory. I would like to add, however, that complaint ID# [redacted] was resolved sometime around mid July. The response from Mr. R[redacted] on behalf of KIA is perplexing and only further exemplifies the companies ineptitute. Their lack of internal communication is painfully clear as the aforementioned complaint was resolved several months ago.. Some credit is due to KIA however, as they did alllow me to negotiate a logical sum for the issue in question. But this was only after several calls from me and several redirects from them. I was only contacted once by them and that led to further redirects. I consider this complain closed as should KIA, and I appreciate the help of the Revdex.com
Sincerely,
[redacted]

Autoworld Kia is currently working on this matter with our KMF bank representative to resolve this matter. We did work on it prior to this complaint and were told that it was taken care of we will be in contact with the customer as soon as we get a response from KMF. As it is our goal to...

keep our customers completely satisfied  Thank you,Mark C[redacted]

Had customer's vehicle in service repaired the customers vehicle and delivered it back to him our service manager spoke to the customer on the phone and said customer seemed happy.Our Pre-Owned manager has made a couple of attempts to contact customer but has been unsuccessful left message to please give us a call back so we can rectify and issues the customer has Thank you,[redacted]

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I am not satisfied with this settlement because "Jorge" lied to me and my husband stating that the part for my muffler was $900 and he reduced it to $700. He was not aware that we was already quoted a price of $700 from "Andy", who was my original service advisor, but was fired. So that "reduced" price is a lie. There is no reason why they had my car for 20 days and all I needed was a muffler and brake line. With them having my car from 7/**/15 to 8/**/15, I ended up getting a ticket for no inspection. I have never received a ticket for no inspection before and was humiliated by this! My car note was paid and so was my insurance and I didn't have my vehicle. Jorge is a liar and I am asking t be compensated because he lied and tried to deceive me! How is he allowed to increase a price of a part after I was already quoted a lower price, as if he did me a favor for having my car so long? Isn't that again the law?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved. Also, the person who helped me there was Ken, Store Manager, he was the ONLY person there who helped me resolve this issue, he was never disrespectful and followed up with me in a timely manner, he called me on Saturday, June *, 2017 to let me know the check was signed by the GM, I picked it up the same day and deposited into my account the same day and today Tuesday, June *, 2017 it has cleared.
Sincerely,
[redacted]

We tried to obtain the Vehicle with the specs that the customer wanted but we were unable to obtain the vehicle offered the customer a different color scheme but they did not want to change. As for us denying the customer credit that is not up yo us the letter that they received id automaticlly...

generated by Dealer Track and sent out to all customers that did not buy a vehicle from us We are very dissapointed that we could not satisfy the customers request as we want to meet and completely satisfy all our customers Sincerely,Mark C[redacted]

Spoke with customer to let him know that we were waiting for him to come in and pick up his check that we had waiting for him since May ** customer is happy we are mailing his check to his home because he doesn't have time to come pick it up. It is our goal to keep all our customers...

completely satisfied Thank you,Mark C[redacted]