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Hello, This is a response regarding Complaint ID *** Customer name: *** *** Reason for return: Changed his mind and not satisfied with productThis customer was refunded according to our company return policy that he agreed to when he made his purchase onlineOur company policy
regarding returns is found here: *** Amount initially paid by customer: $Amount Refunded to customer: $Customer was charged a restocking fee of: $according to the condition of item returned Condition of item returned by customer: Damaged unit, broken usb port on the back of item, Damaged remote, missing hdmi cord, heavily scratched, damaged box (completely different from the brand new unused, unopened, factory sealed product that was initially shipped to customer)Refund Date and Time: Jul 5, 10:PM Note: Customer was fully aware of our return policy and also signed an agreement our website before he made his initial purchaseI addition, customer was also reminded of this policy before his return request was approved This case will not be addressed any longer because it has been closed Thank you, Jesus Box TV *** *** *** *** *** "The Power to Save"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
That business is lying, and you can ask for a copy of the recording, I  stated that I spent 4 hours trying to get it 2 work, the remote control stop working, and that the Instructions where not user friendly. It's garbage and they are running a scam, plan and simple. Thank you.