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Clear Water Concepts Corporation

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Clear Water Concepts Corporation Reviews (3)

Clear Water Concepts Corporation installed both a full house filter/softener and R/O system for my family. The installer was knowledgeable and answered all my questions. The system has worked better than I anticipated. I did the research and this is the best value I could find. The company always responded quickly to my emails often within minutes even on the weekends. These folks have their act together.

+1

I would like to point out that I did not ask nor did the repairman mention that he changed the r/o filters. I called clear water concepts & the owner chose to believe the tech instead of me.
I have been called by this co. many times AFTER I posted my original neutral customer review.
But I have had my r/o filter changed by a different tech previously & it took more than 15-20 min. & I have a friend who has his r/o filters changed several times a year & he has told me repeatedly that it takes at least an hour because he watches them. And by the way he is a mechanic.
I have no agenda to lie about my experience but the tech does. Of course he is going to state he did the work.
I do not appreciate being basically being told I am lying &just because I did not think to verify the r/o filter because I did not think to but the repairmen should of pointed out he did the job & should of showed me the old filters to prove it was done.
Previously I had told a previous tech to leave the old filters for me but I did not think of it. I was concerned over my water leak & by the way I was charged for more than the r/o filter & can prove it with my receipt that I have kept.
I did not even request a filter change at the time I called CWC but the person who I talked to asked me if I wanted to have a filter change & I asked how much it would cost & so I said I would have that done too.
And the fact I have been a customer for several years & only called one time to say I doubt if the tech changed the filters in a service call that did not last 15 min. & the tech fixed the leak so that would be additional time to the service call.
I stand by my original comment because I believe I paid for something I did not receive & being long term unemployed it added to my financial issues.
I wanted to add this to my neutral customer review or post a comment back to the owner but I did not see where I could do that.
And by the way calling me 10 times after my concern was ignored is poor customer service & it's too late after you told me the tech said he did the r/o filter change & I maintain he did not. Like I stated CWC chose to believe their employee instead of a customer that bought the r/o unit from them, had them fix r/o leaks, a r/o filter change & water pressure valve( not sure that is the proper name).
And by the way I never asked for a refund on the r/o filter change that I believe was never changed.
If CWC still wants not to believe me that is fine.
I wonder why the owner was contacting me 10 times after he said the tech said he did the job instead of sending someone out to prove the job was done. I am not mechanically minded so I wouldn't know how to verify myself that it was done or not.
And lastly if I was given something free at the time of service I was not by the tech.
And like I said I have the receipt to show what I paid for etc.

This past week I submitted a request for a price quote and had a few questions on a water softener I was interested in purchasing from CLEAR WATER CONCEPTS.

Within a few minutes after I submitted my internet request I received a phone call from the owner [redacted]. Mr. [redacted] answered all my questions and made some suggestions on which water softener would best fit my families needs and which was more affordable than the unit I had inquired about.

I made the decision to purchase the softener Mr. [redacted] recommended. He called me back a few minutes later and made arraignments to install the water softener the following day (within 24 hours of my purchase)To me that's great service.

The gentleman that installed the softener was very informative during the installation process and made sure I understood the functions of the unit.

Prior to making a request for a price quote I did some research on CLEAR WATER CONCEPTS and found their reputation was impeccable.

So far my wife, my granddaughter and myself are totally satisfied with the performance of our water softener.

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Description: Water Filtration & Purification Equipment, Water Softening & Conditioning Equipment Service & Supplies, Water Treatment Equipment,Service & Supplies

Address: 8306 E Kael St, Mesa, Arizona, United States, 85207-2181

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