Sign in

Clear

Sharing is caring! Have something to share about Clear? Use RevDex to write a review

Clear Reviews (18)

Initial Business Response / [redacted] (1000, 6, 2015/11/13) */ Thank you for contacting usMsZ had two accountsShe called to cancel a specific account number which was effectively cancelled in OctoberUnfortunately, since there were two accounts, only one cancellation was issuedWe identified the second account and processed the cancellation and refundWe also notified the customer of the refund days ago, and that it may take up to business days to appear on the accountWe strive to exceed all customer expectations and apologize for any frustration this may have caused the customer

Revdex.com: I have been reimbursed by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

This service is a scam with devious employees! I was traveling at LAX with my family, including small children, when a very aggressive person approached- who we assumed was an airport employeeShe told us she would help us get through the line quickly since we had kids etcwe were NEVER told we were giving our information to a business and not the TSA or airportShe then asked for a credit card- I asked her what for but it wasn't until then that she explained they were a company offering an expedited security serviceAt that point, we were almost done and had already submitted our fingerprints and all personal informationShe knew we were in a rush and used that to exploit usBEFORE giving my credit card I made 100% sure I would not be charged- she ASSURED me that they would never charge my card without sending an email, which I would then have to confirmthe lady said they would not charge a thing unless I authorized it- which I DID NOTI begrudgingly gave my card and we went on our wayWell guess what? After reviewing my most recent credit card statement, I see a $charge [redacted] ! I am furious- I called the company and after waiting minthey reversed the chargesI gave them a piece of my mind but they didn't seem too concerned- i'm sure they get hundreds of these complaints a daySTAY AWAY from them! They are devious and scam artists!!!

I was provided a six-month FREE trial with Clear after purchasing a luxury car I acknowledged the offer but discovered they are not even at Newark Liberty, a very major venue! Then I noticed that they charged $against a credit card for the FREE service When I contacted them for a refund, the agent seemed not at all surprised; I believe this scamming operation simply depends on persons who don't check their credit card invoices A total fraud!

I was at LAX and a person, who I assumed was an airport employee, asked me if I wanted to try a new service that would allow me to skip the lineShe took my information and started clicking boxes and then I provided my finger printsShe then ask for my credit card and I hesitated and she assure me I would not be chargedA month later I got a charge for $I called the help line and it took over minutes to get a person on the phoneThe representative did cancel the membership, but she said that I did agree to the conditionsI told her this was not the case and the person working the data entry box handled all transaction who agreed to the serviceClearly they need to improve this process

I traveled to Vegas on my 47th birthdayWhile in the airport a young lady approached saying "hi I have a way to get you & your family thru the line quick & fast, I will only take a moment of your time" So I bought in signed my name and continued to board my flightWhen I got back home November ***, I cancelled my subscription due to not traveling that much and this wouldn't be a good financial decisionWell, It's now February *, & wouldn't you know MY ACCOUNT GETS HIT FOR $!!!! I had to think for a minute like " who is this that took my car insurance money?!?!" I remembered and called themCustomer service says " yes ma'am, I do apologize for this but a refund is in progress and you should receive it in 5-business days." Of coarse I had to keep my composure because it's not her faultI asked her to explain she said " well, your account had some SOFT DECLINES & the system keeps trying to get the money & today it went thru but a refund is in p

This issue has been resolved directly with the customer

I mistakenly signed up for this, and then when I went to cancel the subscription found that they planned to keep my biometric data permanentlyHorribly invasive group, plus the service they do offer seems useless

This service is a scam with devious employees! I was traveling at LAX with my family, including small children, when a very aggressive person approached- who we assumed was an airport employeeShe told us she would help us get through the line quickly since we had kids etcwe were NEVER told we were giving our information to a business and not the TSA or airportShe then asked for a credit card- I asked her what for but it wasn't until then that she explained they were a company offering an expedited security serviceAt that point, we were almost done and had already submitted our fingerprints and all personal informationShe knew we were in a rush and used that to exploit usBEFORE giving my credit card I made 100% sure I would not be charged- she ASSURED me that they would never charge my card without sending an email, which I would then have to confirmthe lady said they would not charge a thing unless I authorized it- which I DID NOTI begrudgingly gave my card and we went on our wayWell guess what? After reviewing my most recent credit card statement, I see a $charge ***! I am furious- I called the company and after waiting minthey reversed the chargesI gave them a piece of my mind but they didn't seem too concerned- i'm sure they get hundreds of these complaints a daySTAY AWAY from them! They are devious and scam artists!!!

I signed up for a month trial with CLEAR for The conditions were that my card would be charged every monthI received an email from clear August *** stating that my membership will be renewed for When I checked my CLEAR account my membership had not been renewed and I contacted CLEARThe customer service agents and senior leadership team responded they will not honor the price on the email and I must pay the price of followed by the following year to continue my membership

I cancelled my CLEAR trial in August of 2017, and have a transcript sent to me by CLEAR of my conversation with the representative who confirmed they had cancelled my accountI was charged today $for a renewal of my CLEAR account, and confused, I looked back at my credit card history and found that they had also charged me $in September for an account which they had confirmed was cancelled in August of I have now paid $to a service that I was told was cancelled, and that I have never used

This business is charging their annual fee of $my American Express card for three years in a row now without my consentI travel a lot and never used their service at the airport since I NEVER signed up for that particular serviceBack in 2015, I was working for *** *** CompanyThat company offered the "CLEAR" as a perk but I never signed up for this serviceFor some reason, they got hold of my American Express card numberSo in September 2015, September 2016, September and now September **, 2018, they charged my Amex for this service annual feeAs every year, I dispute that amount with American Express and the fees are refunded each yearFor the September **, 2018, latest charge, of $I filed a dispute - once again - for that amount with American Express (Dispute Number ***) and waiting for the resolution

I've join *** as a trialI was told I would be emailed to verify I would like to continue membership before I would be charge for itI was recently charged $for this membershipThe day it was charged on my card I emailed *** to request a refund and cancellation Now they cancelled my membership and I was told I would get my refund in 3-daysIt has now been days, and now they are saying I'm not getting a refundPlease resolve this issue

The Clear rep who lured me gave me no indication of what this service wasI was led under the impression that he was an employee of the airportHe in no way made any point to even mention Clear until after he took my fingerprints and I began to question why he needed themIt was completely misleading and invasive and completely UNCLEAR what his intentions wereI felt lied to and misleadCompletely disappointed and want to cancel this "service" immediatelyHe should have asked if I wanted to participate in this, instead, he told me I was selected to skip the line without telling me whyIt wasn't until I began to question this that he told me what this was forThis happened at San Francisco airport

From what we see in our records, our email correspondence with Ms. [redacted] began when she emailed up on Saturday, 4/23/2016 with the request to cancel her membership and issue a full refund (her credit card was originally charged on 3/27/2016). Upon seeing her request on Monday morning at the start...

of business hours, Ms. [redacted] was responded to and was issued a full refund (funds may take 3-5 business days to reach her account) and her membership was cancelled. Hopefully, Ms. [redacted] should be satisfied with this resolution.

Initial Business Response /* (1000, 6, 2015/11/13) */
Thank you for contacting us. Ms. Z had two accounts. She called to cancel a specific account number which was effectively cancelled in October. Unfortunately, since there were two accounts, only one cancellation was issued. We identified the...

second account and processed the cancellation and refund. We also notified the customer of the refund 3 days ago, and that it may take up to 7 business days to appear on the account. We strive to exceed all customer expectations and apologize for any frustration this may have caused the customer.

Revdex.com:
I have been reimbursed by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Review: On 8/**/14, I emailed CLEAR that I wished to cancel my account as my membership was coming up for renewal on 9/*/14 for a charge of $159. They acknowledged my request by email on the same day, copy attached. On 9/*/14, I saw a pending charge from CLEAR in the amount of $159. I called on 9/* and spoke to [redacted], who said that the charge had inadvertently crossed with my emails and that they would refund the money to my account and it would take 5-7 business days. He also gave me a cancellation number of [redacted]. I called again today, 9/*/14 and spoke to [redacted] asking about my refund. She said that a refund had, in fact, not been issued, and tried to tell me that I cancelled after the charge went through and that I was not due a refund. When I told her I had emails that proved otherwise, she said she would process the refund (once again) and gave me a confirmation number of [redacted] We will see if I get the refund this time.Desired Settlement: Refund of $159.00.

Consumer

Response:

I have been reimbursed by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Check fields!

Write a review of Clear

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Clear Rating

Overall satisfaction rating

Description: Internet Service Providers

Address: 315 S Bradford St, North Andover, Massachusetts, United States, 01845-1333

Phone:

Show more...

Web:

This website was reported to be associated with Clear.



Add contact information for Clear

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated