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Clearbrook Treatment Center

890 Bethel Rd, Shickshinny, Pennsylvania, United States, 18655

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Clearbrook Treatment Center Reviews (%countItem)

• Jul 10, 2023
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Beautiful facility, bad clinical care
The grounds and amenities at this place are great. The techs, nurses, and hospitality are awesome. Sadly, the clinical team is not. The management is awful. The groups are repetitive and not useful for people staying there for thirty days. The clinical team is way understaffed and doesn’t have regular appointments set up with clients. I was there with someone who had to wait 8 days to see a case manager and inform his job that he was in detox. Since clients are dependent on their case managers and therapists for all communication with the outside world, if you get one who is unresponsive your are SOL. I was misdiagnosed for the psych NP and due to the disorganization there was almost treated for withdrawal from the wrong drug. I was also told by a psych NP to consider going back on one of the stimulants that I came to treatment to detox from. Just poor clinical care all around.

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this company sent me a collection letter stating I owe them over 60 thousand dollars for my son's treatment there. I do not have a son and the letter is addressed to someone that is not me. when I called and spoke to Melissa S, she was extremely rude and hung up on me.

Clearbrook Treatment Center Response • Apr 12, 2018

April 09, 2018Dear ***,

I am in received of the complaint filed on 3/27/2018 for ID.

After reviewing all the information, I have determined that the collection representative made several errors on this account. *** is a friend of a client that was at our Huntington Creek facility. The client has been reached and is taking care of the balance on her account.The Collection Representative has been retrained on how to accurately follow on her workload. l apologize for my vagueness in my response but that is due to needing to stay within HIPAA guidelines and not to disclose information about the client.

The standard business questionnaire is being completed by our Chief Financial Officer, Kelly M. l will fax it over as soon as l receive it.I hope this letter shows good faith that the concern has been dealt with. If you need any additional information, please feel free to contact me. l can be reached at *** ext. ***.

Best Regards,

Tammy J.

Business Of?ce Director

Customer Response • Apr 12, 2018

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

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Clearbrook Treatment Center Rating

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Address: 890 Bethel Rd, Shickshinny, Pennsylvania, United States, 18655

Phone:
+1 (570) 649-2200 0 0
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Web:
www.huntingtoncreekrecovery.com

This website was reported to be associated with Clearbrook Treatment Center.

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