Clearfork Family Dentistry

Initial Business Response /* (1000, 5, 2015/09/01) */
At Nelson Resource Center, we strive to meet the individual needs of studentsAs such, we charge a standard rate of $45/hr and then contrive monthly invoices based upon the individual's weekly tutoring hoursThis is the rate for all students
who are enrolled, with the only deviation being the number of hours assigned per the individualThe *** family came to the Center in the Spring as stated by the mother to complete a freshman online curriculum*** requires individualized attention as she is has not been a mainstream student for several yearsUpon successful completion of her online program, mother asked to explore options for her continued education at which point I researched and developed a course of actionAt that point, the mother and I discussed the needs of completing such a course, including the amount of assistance that would be required on the Center's behalfIt was not until July that mother reached out again to pick up the GED course of action, asking that Lucy be scheduled from - Tuesday through ThursdayShe was scheduled to begin workInvoices were sent out per customary routineThe mother received and acknowledged the invoice mid July reminding me that Lucy did not start until Wednesday, July 9, one week earlier than stated by the complaint, and I quickly corrected the invoice to reflect her start date from hours to hoursThe statement that she was quoted a standard rate of two hours of instruction per week does not apply as she was enrolled for three hours of instruction per day, three times a week not to mention the fact that she was aware of the amount she was being billed, per a discussion to correct the bill on approximately July and continued to send her daughter for services as well as keep enrollment for AugustFurther, in an email dated August 6, mother notes she requested additional time per day, see attachedI am attaching the contract that is signed by every family, including the ***'sIn my line of work, it is necessary to protect the staffing and scheduling of the Center as too often parents will allow missed appointments to accommodate schedules or budgets which is why we have a policy to bill on a monthly basis with no refund of tuition for missed appointmentsAs a part of the contract as well as published on our website; this is what parents, sign:
"By signing this document, I agree: (i) to the terms and conditions outlined in the contents of
the student folder received with this enrollment, concerning monthly tuition rates, attendance, late fees, and collection processes; and (ii) to the terms of this paragraphI agree to pay the monthly tuition as it becomes dueIn addition, I understand that the monthly tuition is assessed at the beginning of each month and no tuition refunds will be given after tuition has been assessed on the first day of each monthThis document serves as a contract which may be terminated only upon receipt of written notice of termination by Nelson Resource Center prior to the 1st day of the month in questionIf payment is delinquent upon termination, the account will be immediately sent to collection and I shall be responsible for costs and attorney fees associated with the collection."
I resent copies of the contract to mother on August Lucy was enrolled for services through August 13, at which point the Center was closed for summer break
From attached emails: "From: *** ***
To: *** ***
Sent: Mon, Aug 3, XXXX X:XX pm
Subject: ***
Hi ***,
I can schedule *** for Saturday this week for English - there is nothing open Friday? If we do History the week after, What are you thinking going forward, due to you being done 8/13?
Thanks
Collleen ***"
It was not until mother found another option that she wished to name her own price and pursue other options
In the enrollment parents also sign a collection agreement, which is why the bill jumped from standard tutoring rates to the current amount owed, as a 35% collection fee is addedThe invoice includes both July and August enrollment, a late fee and collection fee, all of which she agreed to upon signing the contract to enrollI feel it is also important to note this complaint was made approximately two weeks after several attempts were made by the collection agency to resolve this account
I am attaching all correspondence and related contract/enrollment documents for your review and verificationPlease feel free to contact me should you need any further documentation
Initial Consumer Rebuttal /* (3000, 7, 2015/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First I need to apologize for the delay in my response, during this past week I travelled to Australia for personal reasons
There are many conflicts in the response from *** ***, first being the date startedThe start date was not until July 15thShe attended for days before the request for an extra hour per day, from the usual they offer the USUAL schedule
I did speak to the assistant on more than one occasion regarding the amount that would be charged that was quoted to me as $a month again on more than one occasion
I attempted to discuss payment with *** *** which turned out to be awkward, when I attempted to discuss the amount it was the hours that were more of the focus with *** adjusting as I stated she had not been there on certain days
It was after that meeting that I was panicked and realized something was not right
The *** Center was a good resource to help my daughter complete her on line high school classes, while I will add, they were not fully complete when she finished in the SpringThere were still assignments that she completed at home, that were not complete at the *** Center and she could not graduate till complete, these should have been complete as part of her tutoring
I believe a new contract should have been signed for our second time around as this was a different circumstanceThere is no way I would agree to pay, between 1-thousand dollars per month for services, this is an unacceptable amount that I would never be able/financially to pay
I am attaching the original contract that was sent to me, if changes are made to a contract after it is signed shouldnt I have been aware of a change and also my initials should have been on these changesThe contract sent to you and the one I have are different and clearly it shows that these changes were made after the fact
I have sent *** *** $for services in July, I have been advised that she will not cash this check due to it not being the amount she wants (XXXX) but this is an acceptable amount that every other family I have spoken to pays for monthly services
Please accept the amount sent to you as paid in full to avoid further disrupt or cause my husband to have to defend this on his credit report, I am in Australia and this will not affect my credit here, *** *** has never had contact with *** *** and I am sure if she had he would have been able to decipher this mess before it got to this point
I also provided the GED text book that cost me $that my daughter used at the Nelson Center as a resourceA college student was her tutor and she was given assignments to complete and then checked by the tutor out of the book, basically she was baby sat to make sure she did the work, a baby sitting fee for $an hourAnother red flag to me was that she was given instructions for home work on a single flash card that was handed to her as she left one day and I found later that day in my car, this type of instruction is not beneficial to my daughter as we had discussed on previous occasionsAlso as discussed with *** ***, the plan to complete Math first, then another subject then another that we determined was never followed instead doing all subjects together
In the Spring *** *** was given $for services and at that time I could not believe how outrageous this was but I was desperate as we had a deadline, this was not the case (deadline with GED)I also received a bill for $for the one hour consultation that I had with *** *** after completing her spring tutoring, which I was not aware of this charge prior, until I received the bill in the mail
I believe that *** *** while running a business working with youth that she preyed on my emotional state during the couple of weeks in July that my daughter attendedFor someone that works for the best of students, this has not been in the best interest to my family and has further caused stress to the already challenged situation that we were enduringShame on you *** ***
I do take responsibility for not educating myself fully on the payment situation, while I did believe the prices quoted to me by the assistant as to be true, these prices were quoted more than once in the amount of $