ClearLake Holdings

Initial Business Response /* (1000, 5, 2015/09/18) */
Contact Name and Title: ***, Director of QA
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@multiloansource.net
We received your complaint filed through the Revdex.com on September 11,
On May 26, 2015, you obtained a loan from us
for $by way of ACH depositYou reviewed your loan application, as well as loan agreement and electronically signed for this agreement on our websiteYour signature ensures that you agreed to an installment loan with MultiLoanSource, as well as the Terms, Conditions and Payment OptionsFor your convenience, a copy of your loan agreement is being provided with this response
Included in your loan agreement were terms that specified a minimum repayment via either one (1) payment of $on June 4, 2015, which includes both principal and interest, or a maximum repayment of fourteen (14) installments to total $1,As of September 14, 2015, you have paid $
We do not penalize our customers for early payoffIn fact, if it is not feasible to pay the loan in full on the first due date, we encourage our customers to add additional funds to each due date, as is financially responsible, which allows for paying off the loan in a timely, less expensive mannerThus, our customers have full control over how fast their installment loan is paid off
For convenience, automatic repayment is set up to process the same way funds are deposited - ACH transferHowever, repayment using other methods (exMoney Order, etc.) for regular payments as well as early repayment are available immediately and at no additional charge
We take pride in having an excellent relationship with our customers, and our goal is for you to be satisfied with your serviceIn order to resolve this dispute, we believe the best solution would be to allow you to close out your loan for your minimum repayment agreed to on your loan contractAs stated above, the minimum repayment is $and to date you have paid $If you will, please pay the remaining $within daysIn exchange, we will consider the loan closedYou may contact us during business hours to arrange payment by ACH, Money Order or Cashier's check, or you may send an email to the address provided belowUpon receipt of your returned, remaining loan amount, we will consider your account to be closedWe look forward to resolving this as is best for both parties
cc: Tribal Lending Regulatory Authority

Initial Business Response /* (1000, 5, 2015/11/16) */
Contact Name and Title: ***, Director of QA
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@multiloansource.net
We received your complaint filed through the Revdex.com on November 11,
On November 25, 2014, you obtained a loan from
us for $by way of ACH depositYou reviewed your loan application, as well as loan agreement and electronically signed for this agreement on our websiteYour signature ensures that you agreed to an installment loan with MultiLoanSource, as well as the Terms, Conditions and Payment Options
Included in your loan agreement were terms that specified a minimum repayment via either one (1) payment of $on December 17, 2014, which includes both principal and interest, or a maximum repayment of fourteen (14) installments to total $
We do not penalize our customers for early payoffIn fact, if it is not feasible to pay the loan in full on the first due date, we encourage our customers to add additional funds to each due date, as is financially responsible, which allows for paying off the loan in a timely, less expensive mannerThus, our customers have full control over how fast their installment loan is paid off
For convenience, automatic repayment is set up to process the same way funds are deposited - ACH transferHowever, repayment using other methods (exdebit card, Money Order, etc.) for regular payments as well as early repayment are available immediately and at no additional charge
On March 26, 2015, you called our customer service department to follow up on documentation you had sent showing your March 25, 2015, payment had clearedThis was so that you could refinance the loanWe confirmed we received the documentation, cleared the pending payment, waived the interest and closed out your loan by forwarding your remaining $principal balance to your new refinanced accountYou had paid a total of $on your first loan
You refinanced your loan on the same date of March 26, 2015, into a new loan in the amount of $The net deposit of the refinance was $as $was carried over from the previous loan's unpaid principal
Included in your new loan agreement were terms that specified a minimum repayment via either one (1) payment of $on April 8, 2015, which includes both principal and interest, or a maximum repayment of fourteen (14) installments to total $1,For your convenience, copies of both loan agreements are being emailed to you email on file
As of June 15, 2015, when your hardship documentation was received, you had paid $on your accountYour loan had a remaining balance of $At that time, we agreed to an extended hardship payment plan of ten (10) payments of $You have successfully paid five (5) of the ten (10) payments bringing your total paid to date to $on this loanThis leaves your account with a remaining balance of $
We take pride in having an excellent relationship with our customers, and our goal is for you to be satisfied with your serviceIn order to resolve this dispute, we believe the best solution may be to "part ways" and close out the account and waive the remaining $The $total comes from your remaining principal balance of $If you agree to this, please write us back confirming so within thirty (30) daysUpon receipt of your email we will waive the remaining balance and send you a confirmation email that the balance is at zero dollarsWe look forward to resolving this as is best for both parties
cc: Tribal Lending Regulatory Authority
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think accepting my payments of over $for a $loan yes we do need to part ways