Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me,If the company truly follows through on this promise Sincerely, [redacted] ***
I am sorry that MrC*** had problems with our streaming service I can see the he called to report he was having problems Our filtering team is looking into them MrC***’s membership was canceled on July 9, ClearPlay’s streaming service is “Free” for the first days He was not charged from ClearPlay during this trial period Attached is a copy for the landing page explaining that movies need to be rented from Google Play The movies, are then played from ClearPlay’s website to enable the filters As we do not receive any monies from Google Play, he would have to contact them for a refund of his movie Rentals Again, l am sorry MrC [redacted] did not have a good experience streaming his movies
Complaint: [redacted] I am rejecting this response because: MrC [redacted] , I want to accept your last response of the resolution to return the two players to Clearplay for a refund.However, your response did not have the amount of the refund and where to return the players with RMA#.Once I receive this information I will accept the proposal and we can close this matterSincerely,Steve [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I would like a tracking number to prove that they actually sent me a check I have been told in the past a check was being mailed, and it never was I want a tracking number for proof Sincerely, [redacted] ***
I am sorry that you are not happy with our continued support of your player Each player is tested here at our office by one of our agents to make sure they workClearPlay will not issue a refund out of the day time period.We will continue to offer service / support and replacement if necessary for the warranty time period.Thank you George C [redacted] Director Member Services
Complaint: [redacted] I am rejecting this response because: We received the player on a Friday after clearplay was closed for the weekend We were unable to play even one movie on it We had to wait until Wednesday to contact them because they were closed for the weekend and we worked during their business hours on Monday and Tuesday This was the last straw for us I don't know what clearplay means by "We test our players." They're welcome to send someone out here to demonstrate that We've been with the company since We know how to use the player It doesn't work It never did This is our fifth player from clearplay When we ordered the Blu-ray player in February they gave us a 2-year warranty on it because, "We know you've had problems with our players." Clearplay is aware of the problems with their players Unfortunately it's been months of that 2-year warranty I don't intend to play "musical players" with clearplay for another year just to end up throwing away the last one we end up with We have had a working player less than months out of the last months This is a pathetic way to do business Clearplay has taught us how to live without it We've had to live without their player for more than half of the last months If you can't tell, It's 3am here I'm tired of losing sleep over this business It's strange to me You would think that Clearplay started out as a moral company considering the nature of the business Funny that they're the most immoral part of our life right now Give us back our money or have someone deliver a "tested" player and show us how to work it before taking the other player back to be shipped to the next dummy on your shipping list Sincerely, [redacted] ***
I am sorry it took so long to get your player back to you We were out of replacement parts I checked your account and see that your player was shipped on 12/15/ Here is the tracking number [redacted] .I have also added three months of service to your account for the time you were unable to use your player
The second check has been sent Here is info on it Payee : Bobby D [redacted] Date : 08/17/ Process On : 08/11/ Check Num : [redacted] Amount :
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me,If the company truly follows through on this promise Sincerely, [redacted] ***
I am sorry that MrC*** had problems with our streaming service I can see the he called to report he was having problems Our filtering team is looking into them MrC***’s membership was canceled on July 9, ClearPlay’s streaming service is “Free” for the first days He was not charged from ClearPlay during this trial period Attached is a copy for the landing page explaining that movies need to be rented from Google Play The movies, are then played from ClearPlay’s website to enable the filters As we do not receive any monies from Google Play, he would have to contact them for a refund of his movie Rentals Again, l am sorry MrC [redacted] did not have a good experience streaming his movies
Complaint: [redacted] I am rejecting this response because: MrC [redacted] , I want to accept your last response of the resolution to return the two players to Clearplay for a refund.However, your response did not have the amount of the refund and where to return the players with RMA#.Once I receive this information I will accept the proposal and we can close this matterSincerely,Steve [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I would like a tracking number to prove that they actually sent me a check I have been told in the past a check was being mailed, and it never was I want a tracking number for proof Sincerely, [redacted] ***
I am sorry that you are not happy with our continued support of your player Each player is tested here at our office by one of our agents to make sure they workClearPlay will not issue a refund out of the day time period.We will continue to offer service / support and replacement if necessary for the warranty time period.Thank you George C [redacted] Director Member Services
Complaint: [redacted] I am rejecting this response because: We received the player on a Friday after clearplay was closed for the weekend We were unable to play even one movie on it We had to wait until Wednesday to contact them because they were closed for the weekend and we worked during their business hours on Monday and Tuesday This was the last straw for us I don't know what clearplay means by "We test our players." They're welcome to send someone out here to demonstrate that We've been with the company since We know how to use the player It doesn't work It never did This is our fifth player from clearplay When we ordered the Blu-ray player in February they gave us a 2-year warranty on it because, "We know you've had problems with our players." Clearplay is aware of the problems with their players Unfortunately it's been months of that 2-year warranty I don't intend to play "musical players" with clearplay for another year just to end up throwing away the last one we end up with We have had a working player less than months out of the last months This is a pathetic way to do business Clearplay has taught us how to live without it We've had to live without their player for more than half of the last months If you can't tell, It's 3am here I'm tired of losing sleep over this business It's strange to me You would think that Clearplay started out as a moral company considering the nature of the business Funny that they're the most immoral part of our life right now Give us back our money or have someone deliver a "tested" player and show us how to work it before taking the other player back to be shipped to the next dummy on your shipping list Sincerely, [redacted] ***
I am sorry it took so long to get your player back to you We were out of replacement parts I checked your account and see that your player was shipped on 12/15/ Here is the tracking number [redacted] .I have also added three months of service to your account for the time you were unable to use your player
I have reviewed the customers account and see that they have been charged a total of times since 10/ I have no record of their cancelation request I can also only find one account for them If they have more than one account they need to provide with the banking information so we can find and review that account ClearPlay has refunded four of these charges for a total of $ Leaving a total of $to be refunded I have requested a check be sent for that amount It should be received in - business days The customers account has been closed Orders [redacted] , [redacted] , [redacted] and [redacted] are refunds and have been refunded to their credit card The customer's order/billing history is shown belowClick on any order number for details Order Number Order Date Payment Status Shipping Status Order Total Customer Service Notes [redacted] Printable Receipt 7/22/ 1:38:AM Payment Method: CREDITCARD State: REFUNDED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 6/22/ 1:18:AM Payment Method: CREDITCARD State: REFUNDED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 5/22/ 1:17:AM Payment Method: CREDITCARD State: REFUNDED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 4/22/ 1:17:AM Payment Method: CREDITCARD State: REFUNDED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 3/22/ 1:13:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 2/22/ 1:13:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 1/22/ 1:11:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 12/22/ 1:07:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 11/22/ 1:06:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 10/22/ 1:05:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 9/22/ 1:04:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 8/22/ 1:04:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 7/22/ 1:03:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 6/22/ 1:02:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 5/22/ 1:03:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 4/22/ 1:04:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 3/22/ 1:04:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 2/22/ 1:04:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 1/22/ 1:04:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 12/22/ 1:03:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 11/22/ 1:03:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence # [redacted] Printable Receipt 10/22/ 1:02:AM Payment Method: CREDITCARD State: CAPTURED - $ Recurring Auto-Ship, Sequence #