Clearview Resolutions Services

Please allow this correspondence to serve as a written response for the complaint of [redacted] We have reviewed the allegations in the complaint and have met with the subejct employees in regards to the matterPlease be advised that it is company policy for employees to provide a positive customer service experience and adhere to the pertinent state rules and regulationsAny proven violations of said policies will have an adverse effect on employment with this company up to and including termination.In light of the above, pursuant to complany policy, immediately upon receipt of the subject complaint, managmeent located the subject account in the name of Ms [redacted] regarding an installment loan she obtained through [redacted] with a current delinquent balance of $1424.23, delinquent as of 4/26/Ms [redacted] was given a settlement to fit her finances in the amount of Unfortunately, as stated by the complainant, our office does not have the ability to accept ACH draft and did ask Ms [redacted] to obtain a prepaid card for her protection as well as oursOn December 22, 2017, the day authorized to make payment our office attempted to run the card in the original amount at 6:am ESTSaid payment came back declinedPayment was reran and 9:47am and declined againOn December 23, at 8:18am payment was attempted a final time and declined as wellAs such, please be advised that at no time did our office obtain any monies from Ms [redacted] We do understand that certain prepaid cards have limts, holds , and fees that Ms [redacted] , if she had never used them before, may have been one issue as to why the funds never clearedHowever, at current date, all of the information we have regarding payment is that no monies were available in the stated amount on those daysPlease be advised that pursuant to company policy, immediately upon receiving said complaint, our office locates the account, places it in a locked status and immediately discontinues any and all efforts on the subject accountAs such, Ms [redacted] will not receive any future calls from our officeAs for Ms [redacted] 's request for a 30% settlement on the account, should she wish to discuss this further she will be routed solely to management in an attempt to work with as best we can to assist her should she still want such assistanceHowever, we will not be reaching out to her directly, she would need to contact us at this time.Complaints such as these are taken with the highest resepct and considerationWhenever possible our office strives to provide a positive customer service experience and comploy with consumer requestsOur office wishes to apologize for any inconvenience or misunderstanding caused to Ms [redacted] However, she can rest assured knowing that she will receive no further communications from this officeThank you for your time

Tell us why here...March, 2016To Whom It May Concern; In response to the complaint ID # [redacted] Clearview Resolution Services attempted to contact the consumer about the outstanding account that was recently placed in our office by [redacted] **Prior to the account being placed here, Clearview Resolution Services has no input or control as to how [redacted] attempts to collect on outstanding accountsOn March 28th there were several communications between our company and the consumer and after further investigation these calls were made within the specific time zone of the consumer’s residenceOur company would like to apologize for any miscommunication that may have prevented the consumer from resolving her account in our office We will do a full investigation of the associates she spoke to and discipline them according to our findingsWe are constantly looking for ways to improve our consumer interactionsThe consumer does have an outstanding balance in the office that we would like to assist in resolving I would like for the consumer to contact our office and speak with our Director of Operations Carolann [redacted] so that she may help her in any way possible with resolving the balance owed Thank you for your time and attention to this matter.Charity [redacted] Compliance Department

Clearview Resolution Services has reviewed this complaint and we have closed the file in our officeWe will no longer contact Ms [redacted] In response to the other concerns stated in the complaint, we would like to take a moment to offer our condolences for your loved ones passingClearview Resolutions Services offers assistance in resolving past debt that may have an effect on your financial futureWe make every effort to contact you to provide the most accurate informationIn doing so we are asked by our client to reach out to the references listed on the fileThe information provided to the references are basic contact information and a request for you to make contact with our organizationOur office will no longer provide any support services to youThe file will go back to the clientAt that time they will decide what action they will takeI understand you would like this debt to "go away" however we at Clearview Resolution Services have no control over thatIf you have any further questions or concerns please feel free to contact me directly at the officeThe number here is [redacted] Thank you for your time and attention to this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is almost satisfactory but I still would like to know how they recived my sisters telephone number and how did they know to connect me and [redacted] togetherHis funeral is in the morning and I would like detail information so I can let his family know tomorrowRegards, [redacted]

Upon receipt of the subject complaint, our office has completed a thorough review of the allegations and subject matter involvedImmediately upon receipt, our office staff located the subject account in the database and placed a lock on the account to ensure no further communicationsAdditionally, it was noted that a payment of $was made on behalfBased on the allegations in the complaint, our office immediately refunded said payment to Ms***Said refund was made on March 26, Additionally, the management team removed all pertinent contact information from said account to ensure no communication error from this officeIn essence, Ms [redacted] can rest assured that our office, pursuant to our policy concerning complaints, will cease and desist any and all efforts on the subject accountThere will be no further communication in the futureAdditionally, the management has held a company-wide meeting to reinforce the fact the we strive to provide a positive customer service experienceAny adverse actions by employees will have a negative effect on employment with our office up to and including termination.Matters such as this are taken with the highest respect and considerationWhenever our office receives consumer complaints we always strive to comply with consumer requests and provide a positive customer service experienceWe wish to apologize for any inconvenience or misunderstanding caused to Ms [redacted] but rest assured we will not contact Ms [redacted] at any point in the futureWe appreciated the opportunity to comply with consumer requests and use any negative experiences of consumers to use as a learning tool to provide better businessThank you for your time

10-/13/15Regarding, the complaint that has been filed by [redacted] is justified in the sense that we did call make an attempt to reach out to a consumer *** [redacted] S.Sending in xxx-xx- [redacted] .By coincidence this consumer happens to live in [redacted] **We do work out of a Federal data base that sometimes can link the same names to different social security numbersWe definitely want to take this time to apologize to [redacted] we have caused her any inconvenience as well as her friendsI also want to apologize to the Revdex.com for this misunderstanding on Clearview Resolutions Services behalfWe since have closed this account down and have removed all numbers associated with itThank you.Sincerely,Jesse D***

At this time there will be no refund given to this consumer. Our company set up her payments starting June 30, 2016. She was set up for $50.00 down and two future payments of $215.00. However she did contact our office several times to rearrange her payment plan. We did attempt to accommodate her... within the guide lines approved by our client [redacted] **. The last time she contacted the office we did explain to her that we would request she be allowed to change her payment again, however the client denied her request and her payment was processed accordingly. We apologize for any inconvenience this may have caused her but these are stipulations she agreed to when she entered into the repayment plan. If you have any questions or concerns please feel free to contact us directly. Thank you for your time and attention to this matter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

May 1, [redacted] RE: Complaint #: [redacted] To Whom It May Concern: Please allow this correspondence to serve as a written response for the complaint of Ms [redacted] [redacted] against this officeOur office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulationsIt is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company Please be further advised that immediately upon receipt of the subject complaint, we located an account in Ms***’s name regarding the mentioned loan in the amount of $Please be advised our office never adds any additional fees to balances nor does our office charge any interest ratesBalances remain constant as received by the client Pursuant to Ms***’s request and our company policy, we immediately terminated any payment arrangements on file for Ms***She can be reassured that our office has not and in the future will never take any monies from herAdditionally, our office has instructed the staff not to contact Ms [redacted] nor anyone else listed on the subject accountWe have also had the management team move the subject file into a locked status so as to guarantee no further contactIn effect, this office has permanently discontinued any and all efforts on the subject accountWe wish to apologize for any inconvenience or misunderstanding caused to Ms***However, Ms [redacted] can rest assured that she will have no further communication attempts from this office per her request Please be advised that these matters are taken with the highest respect and considerationWhenever possible, our office strives to comply with any consumer request and provide a positive customer service experienceWhile consumer complaints often describe negative experiences, we appreciate the opportunity to utilize these instances to better train staff to promote more positive and ethical businessI hope I have answered any and all concerns of both your office and Ms***If you have any questions, please feel free to contact me at the above Thank you for your time and consideration Very Truly Yours, Clearview Resolution Services LLC

Ms *** the numbers our office has called were numbers provided by you to obtain the outstanding debt we were calling forIt is our responsibility to obtain a statement from you for our clientIn light of your request we will close this in our office and send it back to the clientThe calls
will be reviewed and any retraining will occur at the end of our review of how your file was handled in this officeIt is never our intention to threaten anyone with jailIf you have any further concerns you are welcome to contact our directorHer name is Carolann *** and her number is ***

Good Morning, Clearview Resolution Services has made several attempts to locate Ms*** *** to inform her of a claim filed in our officeWe have only used the information provided by Ms*** in attempt to contact herIn an effort to resolve the matter we have placed her file in Cease &
Desist and we will return it to our clientWe also would like to inform you that we do not file lawsuits in this officeHad we spoken to Ms*** *** we would have been more than willing to provide her with the proper documentation to show that we were contacting her for a valid reasonIf there are any questions or concerns please feel free to contact the Director of Operations Carolann ***Her direct number is *** *** ***She would be able to answer any questions or concerns you may have moving forwardAlso you will no longer recieve any communication from our office in any form

We apologize for the inconvenienceI have offered to discuss this with you personallyI am not able to provide any details to you at this tie as I can not discuss the details of the file publiclyThis is for your protection as well as ourUnfortunately we have not had the opportunity to speakI also can not send out any mail or emails until I can verify we have the correct addressPlease contact me directly***

Clearview is a privately owned agency which specializes in negotiations between clients and consumers to reach a resolution that benefits both partiesWe strive to create a better model for debt collection that works with our clients and the debtor to achieve repayment and fully settle debts.***
*** was contacted by our office to discuss a debt in which he owesWe were unable to speak with himWe are notable to leave details on a voice mail message for his protection as well as oursWe will send Mr*** a Verification of Debt to his home address and we will stop all out going contact to him once this is mailedWe would however advise that he contact the office directly to allow us to assist him in resolving the matter at hand

Clearview Resolution has attempted to contact Mr*** on several occasions to inform him of a debt owedClearview Resolution Services is in no way making any threats to the consumerWe do not intend to harass himWe are only trying our best to help him resolve his debtOur company
will cease and desist immediatelyThere will be no more calls or any other type of communication with the consumer from our officeWe do apologize for any inconvenience we may have caused in attempting to contact himIf he has any further questions or concerns he may contact our Director of operationsHer name is Carolann *** and her number is *** *** ***

I do not believe that this company is a legit businessIt is a scam to coherence people to giving them away their private funds and or stealing from themIt has been over a weeks since the last call and I have not received any letter regarding a hearing from this business

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***

Upon receipt of the subject complaint, our management team searched the database and located an account in the name of the complainantOur office had attempted to contact the consumer on two occasions, more specifically on 1/3/and 1/5/onlyNo other attempts to contact the consumer were made
Please be advised that immediately upon receipt of the subject complaint, pursuant to company policy, our office immediately locked the account from viewing, removed the pertinent contact information and discontinued any and all efforts on the subject accountfurther, said communications were in the form of messages left for the consumer, we never spoke to the consumer directlyMr*** can rest assured that he will receive no further communications whatsoever from our office.Our office takes complaints such as these with the highest respect and considerationWe strive to provide a positive customer service experience and whenever possible, such as in this case, our office strives to comply with any consumer requestsOur office wishes to extend its apologies for any misunderstanding or inconvenience caused to Mr*** but we reiterate that Mr*** will have no further communications with our office per his requestThank you for your time

Sir, Our office did sent out a Verification of Debt letter to you on 3/24/We have received your concerns regarding this fileWe have closed this account in our officeIf there are any further questions or concerns please feel free to contact me directly at ***Thank you for your
attention to this matter

I have no documents, they never sent me any stating that I have to pay All they did was call and said I have a pending law suit against me and can face jail time if I don't pay With no documents being sent and the threat of jail time gave me the reason to believe this is a scam I have even done my own research and found out that this company scams people out of money by threatening them law suits

Mr*** was contacted by our company, Clearview Resolution Services on or around 5-6-The purpose of the ca ll was to explain to Mr*** that there has been an outstanding debt placed with our resolution companyAt no time would any of our representatives threaten him with jail or being
arrestedThe *** number provided to him was for his convenience to contact our office back directly to discuss the matter at handWe are not harassing himWe are not able to alter his credit report or even request this debt be removed from his credit report without proper paymentMr.*** is entitled to proper documentation showing the validity of the debt and we are happy to provide this to him at his requestWe ask that he contact our office directorHer name is Carolann *** and she can be reached directly at ***Please feel free to contact the office as we would like the opportunity to do whatever it is we can to ease his concerns and to assist in helping him to resolve this issueWe will not contact him from this office anymore but we look forward to hearing from him soon