ClearVision Optical

Review: CLEARVISION and their Northern California representative [redacted] failed to uphold their warranty on frames. I purchased the "Cole Haan 999" frame through my eye doctor's office, and it fell apart within the first year and within the warranty parameters. My eye doctor's office contacted [redacted] from Clearvision, and he said that frame was discontinued. After calling back for a resolution the frame was located in a warehouse and sent to my eye doctor's office. It was not the same frame and didn't fit my lenses. That was 6 weeks ago. After multiple attemtps by phone and email, my eye doctor's office has received no repsonse at all from CLEARVISION to resolve this issue. I have called and emailed [redacted] and the [redacted]. I still have not received a response of any kind. I am going on 7 weeks since they fell apart and unable to use my only pair of glasses. I did finally order another pair last week from another manufacturer.Desired Settlement: All I have wanted is the same frame or one of similar value that will fit these lenses. Any response at all from CLEARVISION would be appreciated. This problem doesn't just go away by not answering your phone or messages.

Business

Response:

My name is [redacted] and I am [redacted] for ClearVision Optical. This complaint is coming from a consumer who was dealing with a customer of ours. This account and the representative in question, [redacted], fall within my region. I will also tell you that we are a Business to Business company and do not deal with consumers directly.

However, that being said, I have thoroughly reviewed the situation, I can tell you that the following action was taken – even prior to receiving this letter from you.

1) When speaking with the Optician who dealt with [redacted] and our [redacted], she stated that she did not feel there was any lag time between her correspondence with [redacted] and a reply.

2) The optician seemed a bit complacent and perhaps her lack of a sense of urgency irritated the patient further. She did not make “many attempts to contact” our office

3) [redacted] received an email sent by [redacted] (dated Sept **, 2013) and after researching the answers for [redacted] responded within 2 days of receipt of this email (responded Oct *, 2013) at which time he stated that he had found the frame that [redacted] was looking for – and asked for his size and color. [redacted] then referred him back to the Optician.

4) The optician ordered the frame initially in the wrong size, but was then sent the right size which was quickly dispensed to [redacted]

5) As of Oct. **, 2013 when [redacted] visited the doctor’s office, the optician told [redacted] that [redacted] is happy with his new frame and was going to send ClearVision a note thanking us for our service.

As you can see, this issue has been resolved and all parties are satisfied.