Clearwater Plumbing and Pump Service, LLC

If he would have stopped by to talk to me he would have found out what the problem was and instead of driving on by and first trip we did not know that they was a problem until it had set for two months and then when it was restart ed that's when it was found that it needed  reprimed and they was a trip in between there that was not charged because it was a cracked fit default fitting

I have done work for this customer for a few years off and on they paid good first time then second time it took 6 months to pay then this time it was two months after we worked on spring pump,not well pump it is a jet pump that they let freeze and busted water lines to pump I sent a man up and...

had him to repair pump it and it was running when he left this was the bill for right at $300.00 that was not paid until they called me two months later and said they had no water. So I told them that I was not coming back up there until I received payment so he had his business manager call me and paid, I also told her if it was something that we didn't do I would have to charge them more. So I went up there and was working on pump an as I was working on it I saw customer slowing down to come in drive I went in to prime pump and got it going and came out to talk to them and they was gone just drove on by so I left note that pump had a slow leak out bottom and that it needed replaced.I sent a bill to him and waited two weeks tried to call and no response so I went ahead and charged his card like I told his business manager I would do I do try to satisify the customer to the best of my ability.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received a message from the Clearwater Plumbing and Pump Service today in regards to complaint ID[redacted].  I am unclear as to exactly what    they intend to do, but understand I would be responsible for a fee of $150.00.  Will they install a new pump or just parts?  Will there be any warranty?  Will they stand behind their work? Could you please contact them to clarify what they intend to do before I decide to accept or decline their resolution?Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The spring pump should have been replaced after his first visit to repair it.  He knew it needed to be replaced yet all he did was make the water work for a short time (2days) requiring his returns to get water flowing. The first bill was necessary to determine the cause and repair of pump.  I don't agree that the other bill was justified because the pump should have been replaced instead of just temporarily repaired and in use for only 2 days before it was not working again. 
 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I will install new pump Parts and Labor would be $900.00 I will discount to $750.00. $150.00 of of labor installed must be paid upon completion.Thanks