Incompetent technician(s). Irresponsible managers. Technicians forgot to reset timers on pool pumps after 1 week algae treatment. Pumps ran 24 x 7 for 3 months and ran power bill through the roof. I called and reported the issue. I was promised it would be corrected that day. 2 weeks later - still not corrected. House is vacant so I was not aware until it was too late. Manager and owner showed NO concern whatsoever. No offers for credit on bill and no apologies. Also was promised a phone call by the owner "[redacted]" which never happened. Stay away!
We remeasured Mrs. [redacted]'s pool and compared these measurements to the original measurements and they were exactly the same. While remeasuring her pool we noticed a large tear in the liner in the deep end that someone had tried to patch. Whether this was done by accident or by...
abuse is unknown. The water in the pool was obviously drained down to the point of damage. When pool liners are left empty in a pool and not filled up right away, they will shrink. This is what happened to the liner. The only call to our office was on 7-10-14 to say the liner had popped out of track. We put the liner back in the track and have no record of payment. The liner was installed in June of 2011 and was used for 3 years with no record of complaint. Their contract states plainly that they shall look to the manufacturer's guarantee, not the contractor. The manufacturer of her liner was "Factory Direct", out of Atlanta, Georgia. They were bought out by Merlin Industries, Inc. of Hamilton, New Jersey. A condition of the sale is that Merlin Industries will not honor any of Factory Direct's warranties. However the tear in the liner would not be covered under warranty anyway. I offered Mrs. [redacted] to replace her liner at my cost including labor as a gesture of goodwill despite the fact the damage to the liner was caused by a user of the pool. She declined.
On July 29, 2014 we replaced the seal on the customer's pool pump. This repair carries a 30 day warranty. The customer called us on May 13, 2015 to tell us the pool pump was leaking. She said that it was a slow drip. We told her that we would come out as soon as possible....
The problem was not emergent but not ignored. When we were able to get to the customer's residence, the gate was locked so we could not get in. We had to make a return trip at no cost to the customer. When we returned we found that the pump was not leaking. The customer was offered the option of having the seal replaced, at a cost, which she declined.
Incompetent technician(s). Irresponsible managers. Technicians forgot to reset timers on pool pumps after 1 week algae treatment. Pumps ran 24 x 7 for 3 months and ran power bill through the roof. I called and reported the issue. I was promised it would be corrected that day. 2 weeks later - still not corrected. House is vacant so I was not aware until it was too late. Manager and owner showed NO concern whatsoever. No offers for credit on bill and no apologies. Also was promised a phone call by the owner "[redacted]" which never happened. Stay away!
We remeasured Mrs. [redacted]'s pool and compared these measurements to the original measurements and they were exactly the same. While remeasuring her pool we noticed a large tear in the liner in the deep end that someone had tried to patch. Whether this was done by accident or by...
abuse is unknown. The water in the pool was obviously drained down to the point of damage. When pool liners are left empty in a pool and not filled up right away, they will shrink. This is what happened to the liner. The only call to our office was on 7-10-14 to say the liner had popped out of track. We put the liner back in the track and have no record of payment. The liner was installed in June of 2011 and was used for 3 years with no record of complaint. Their contract states plainly that they shall look to the manufacturer's guarantee, not the contractor. The manufacturer of her liner was "Factory Direct", out of Atlanta, Georgia. They were bought out by Merlin Industries, Inc. of Hamilton, New Jersey. A condition of the sale is that Merlin Industries will not honor any of Factory Direct's warranties. However the tear in the liner would not be covered under warranty anyway. I offered Mrs. [redacted] to replace her liner at my cost including labor as a gesture of goodwill despite the fact the damage to the liner was caused by a user of the pool. She declined.
On July 29, 2014 we replaced the seal on the customer's pool pump. This repair carries a 30 day warranty. The customer called us on May 13, 2015 to tell us the pool pump was leaking. She said that it was a slow drip. We told her that we would come out as soon as possible....
The problem was not emergent but not ignored. When we were able to get to the customer's residence, the gate was locked so we could not get in. We had to make a return trip at no cost to the customer. When we returned we found that the pump was not leaking. The customer was offered the option of having the seal replaced, at a cost, which she declined.