STAY AWAY! This company is the biggest group of liars you’ll ever meet. We signed a contract in Dec 2020 to have a shop put up. We were told they would be there in July 2021. Day after day, week after week, month after month they had every excuse in the books of why they were not there. We asked for our deposit back and they offered to give us 1/3 of it. When they finally did show up in December it was a 2 man crew. The crew wouldn’t start work until after 9 am and would leave before 3. I know this because we have trail cams that sent pics to us. The only days they stayed late were the days we were on-site. It took 3 months for them to get the building almost finish. The final week they got sloppy and scratched a bunch of tin. They were also short trim. The sales guy wanted us to pay the final $8k and we laughed in his face. He told us they would just open a warranty ticket. First off it wasn’t warranty work and second they have a year to fix warranty work. Took several weeks for them to come back and use touch up paint on the scratches and finish the trim. We had since moved, but gave them the updated address. We never received our lien waiver or warranty papers because first they mailed it to our neighbors and then to our old address. My husband went in circles trying to get it. Finally I called corporate and got it emailed.
Poor Customer Service, Sham Warranty, Low Quality Building
In a word, Horrible is how I would describe my experience with Cleary. If I could give them zero stars, I would. To begin with, they give you an estimate based on perfect building conditions, not on your site specific conditions. They do not come to your site to evaluate it. Even if you tell them what your site is like (rocky soil, mud, etc) they do not listen. Then they complain when they get there.
They do not ask if your site is inaccessible at certain times of the year due to snow or mud. They just showed up with building materials, even when I told them they couldn't drive to the building site for another month. They were then mad at me and complained about having to haul the materials down to my site when it was time to build.
My sales representative was a bully and hated women. He tried to intimidate me on many occasions when I had questions about extra charges. He would move into my personal space and lean over me while trying to shout me down.
I paid every bill within 3 days of receiving it, and on the second to last payment, he threatened me with removing the work crew from my site unless I paid immediately, even though it was only 2 days after he had emailed the bill.
The building looks decent. However, they only put one truss every 12 feet. I have two engineering degrees and this is not anything that we were ever taught was safe in construction, especially in snow country. Additionally, there was one lateral tie running the middle of the trusses down the length of the building. These need to be spaced at a minimum of 12 ft apart. I should have had at least 2. Mine was made of 12 ft 2x4's tied together and there was only one.
Fast forward 1 1/2 years after construction is done, 1/3 of my roof collapsed. It only had 20 inches of snow on it. This is less than 30lbs/sq ft of snow load. Even though I requested a snow loading of 60 lbs/sq ft, they built it to 35 lbs/sq ft and I signed the contract without reviewing the font size 8 notes (buyer beware on this one). They are claiming "Ag Exemption" for the low snow load. Regardless, it was designed for greater than the snow load that caused the roof to collapse. They will not honor their warranty. Their engineers are claiming it's an act of god and failed because the 20 inches of snow were greater than the 35lbs/sq ft they designed to. When I pointed it out that this is not so, they told me I was out of the warranty period. Their warranty clearly states "Cleary will repair or replace, free of charge, any portion of the structural framework installed by Cleary, including roofing and siding panels, if damaged by snow which does not exceed the design load, within five (5) years of the completion of the construction and while Purchaser is the owner of the building." I was told to contact my insurance company and they could dispute it if they chose.
This whole experience has been highly disappointing. Their customer service is awful, their claim to of absolute commitment to Customer Service and excellent warranties is a sham.
Whatever you do, even though they might be the cheapest, do NOT use Cleary Building Corp.
Contacted Cleary Building Corp to have a simple 36 x 40 pole barn installed. Signed a contract with a sales rep in September of 2020, that promised to be in contact with me every week during the process. Saw him that one time, gave him deposit of over 8k. Never saw him again, no guidance or help during the permit process at all. Called him after more than a month of not hearing from him. He informed me that he no longer worked for the company and does not know who my new rep was.. After more time went by I met the "replacement" sales rep. He promised me the same weekly contact and updates. Another few weeks went by and I decided to call him to get an update. He informed me that HE no longer was with the company. I was never notified by Cleary about either "sales reps" departure. Finally after after 4 months of this terrible customer service, I notified Cleary Building Corporation's home office that I have had it with this fiasco and wanted my deposit back. I was then informed by their "Director of Marketing" that I would only get around 4k back for terminating the contract. He said that was for cost's that Cleary incurred during the process. They did nothing but produce a rendering of what the building looked like! I asked for a detailed invoice for the charges of over 4k that they were charging me for. The DIRECTOR OF MARKETING refused to produce the invoice! I received my partial refund in late July of 2021, nearly 10 months of nothing being done that cost me over 4k..
My advice to anyone that is even thinking of using Cleary Building Corp is, Don't walk but RUN away from this company!
All military and civilian brethren,
Avoid Cleary Building Corp at all costs This company refuses to honor their contractual obligations in a timely manner, and even the company headquarters is dismissive of their responsibilities
Also, you will pay to times what the structure is worth for them to build it There are very little materials involved, and you will fight to get it done correctly
I signed a contract in June of with a contract completion date of September
September there had been no material deliveries, no status updates, and no work crews sent to start constructionAFTER MONTHS FOR A WEEK JOB!
Only after they received a letter from my attorney for breach of contract did they respond in any manner; and even then, they were dismissive and refused to give solid delivery dates for materials and work crews
A crew of arrived on site November with rain and snow expected over the next couple of days
Do not sign if you are expecting timely completion
They do not ask if your site is inaccessible at certain times of the year due to snow or mud. They just showed up with building materials, even when I told them they couldn't drive to the building site for another month. They were then mad at me and complained about having to haul the materials down to my site when it was time to build.
My sales representative was a bully and hated women. He tried to intimidate me on many occasions when I had questions about extra charges. He would move into my personal space and lean over me while trying to shout me down.
I paid every bill within 3 days of receiving it, and on the second to last payment, he threatened me with removing the work crew from my site unless I paid immediately, even though it was only 2 days after he had emailed the bill.
The building looks decent. However, they only put one truss every 12 feet. I have two engineering degrees and this is not anything that we were ever taught was safe in construction, especially in snow country. Additionally, there was one lateral tie running the middle of the trusses down the length of the building. These need to be spaced at a minimum of 12 ft apart. I should have had at least 2. Mine was made of 12 ft 2x4's tied together and there was only one.
Fast forward 1 1/2 years after construction is done, 1/3 of my roof collapsed. It only had 20 inches of snow on it. This is less than 30lbs/sq ft of snow load. Even though I requested a snow loading of 60 lbs/sq ft, they built it to 35 lbs/sq ft and I signed the contract without reviewing the font size 8 notes (buyer beware on this one). They are claiming "Ag Exemption" for the low snow load. Regardless, it was designed for greater than the snow load that caused the roof to collapse. They will not honor their warranty. Their engineers are claiming it's an act of god and failed because the 20 inches of snow were greater than the 35lbs/sq ft they designed to. When I pointed it out that this is not so, they told me I was out of the warranty period. Their warranty clearly states "Cleary will repair or replace, free of charge, any portion of the structural framework installed by Cleary, including roofing and siding panels, if damaged by snow which does not exceed the design load, within five (5) years of the completion of the construction and while Purchaser is the owner of the building." I was told to contact my insurance company and they could dispute it if they chose.
This whole experience has been highly disappointing. Their customer service is awful, their claim to of absolute commitment to Customer Service and excellent warranties is a sham.
Whatever you do, even though they might be the cheapest, do NOT use Cleary Building Corp.
My advice to anyone that is even thinking of using Cleary Building Corp is, Don't walk but RUN away from this company!
All military and civilian brethren,
Avoid Cleary Building Corp at all costs This company refuses to honor their contractual obligations in a timely manner, and even the company headquarters is dismissive of their responsibilities
Also, you will pay to times what the structure is worth for them to build it There are very little materials involved, and you will fight to get it done correctly
I signed a contract in June of with a contract completion date of September
September there had been no material deliveries, no status updates, and no work crews sent to start constructionAFTER MONTHS FOR A WEEK JOB!
Only after they received a letter from my attorney for breach of contract did they respond in any manner; and even then, they were dismissive and refused to give solid delivery dates for materials and work crews
A crew of arrived on site November with rain and snow expected over the next couple of days
Do not sign if you are expecting timely completion