Clegg Brothers

The business has responded Please see below:On March **, Customer Purchased a Liftmaster Jackshaft garage door Opener along with 16’ x 8’ High insulated garage doorThe Door cost was $and the Opener cost was $all installedOn May [redacted] ***, the Customer requested that a 2nd wireless wall button be installed in his garageThis was done as a courtesy and the Customer was not charged for thisOn January *, 2014, the Customer had us install a garage door and electric opener at another addressOn April **, 2014, the Customer called and said the carriage would not reconnect on the openerUpon inspection, we noted that the little spring on the carriage / emergency disconnect was offWe installed a new spring and covered this under warrantyThis was not a workmanship warrantyThis spring comes attached from the manufacturerOn September **, 2014, the Cable Tensioner on the opener was offWe put the cable tensioner back onCustomer also stated that the wall button not workingWe tried different wall buttons we had on the truck and also ran new wireStill had a problemWe then scheduled with customer for us to come back the next day with another wall button and the Customer was going to be home or leave the door open for usWhen we went back the next day at the scheduled time, the Customer was not home and did not leave the door openWe called the Customer and the Customer said the wall button was working fineThis service call was 2½ years after installationOur warranty on our workmanship is yearThis was known to the CustomerWe therefore invoiced the customer Customer because the work was a year and a half beyond the warranty expiration date [redacted] called and complainedWe adjusted the invoice on our end as a courtesyThen in December 2015, the Customer sent us a check for the invoiceWe accepted the check assuming the Customer thought about it and understood it was not a warranty issueThe Liftmaster Warranty on this model opener is with original owner as follows: Lifetime on the motor months on other parts year on the battery for the battery back up if purchased – Option Then last week on either ***/15, MrsT [redacted] called and stated that she called Liftmaster because she was having a problem with her opener and they determined the motor was bad and they were sending her a new oneShe wanted us to install itI explained we could but there would be a charge as it is out of our warranty time½ years had passed since the original installation dateThe warranty had expired 2½ years earlierShe said she felt we should install it and not charge herShe asked how much it would cost to have it installed and I told gave her an estimate of about an hour and that would be about $at the mostI explained that she might be able to get Liftmaster to either reimburse her for our labor or she could ask them to pay us directI explained to her that since she made all the calls and arrangments with Liftmaster to send the motor and had the job number that she would need to contact themI explained had I been the one to initiate the call to Liftmaster then I could follow up on this through my account, however she went through a different channel than I would haveI told MrsT [redacted] that should she choose to have Clegg Bros install that I wanted to give her heads up that it would probably take at least a week to get her on schedule because our schedule is bookedShe stated I can’t believe you don’t have an hour to do this and my husband is not going to be happy and she hung up the phoneI also told her that Liftmaster is a good company and that they do stand behind their productWe are also standing behind our workmanship of the installationThis issue was not an issue with our workmanship, this was an issue with the productWe have never denied Mrand MrsT [redacted] serviceWe value them as customers and we have always attempted to render service in a timely and professional mannerNone of the service calls was a workmanship issue; they were a product issueWe only had one call back on the opener in questionI never refused to get in touch with Liftmaster; I told Mrs T [redacted] that she had already contacted Liftmaster and they had her contact info and she was the contact on this warranty and she should call liftmasterWe record all our warranty calls in the customer’s fileDirectly stated, the only complaint that the customer has really made is that we will not install a replacement opener at no charge years after the warranty coverage had expiredWe believe we have acted in good faithThis is a matter truly not covered under our warranty policyWe remain open and willing to work this out

The business has responded? Please see below:On March **, Customer Purchased a Liftmaster Jackshaft garage door Opener along with 16’ x 8’ High insulated garage doorThe Door cost was $and the Opener cost was $all installedOn May *** ***, the Customer requested that a
2nd wireless wall button be installed in his garageThis was done as a courtesy and the Customer was not charged for this On January *, 2014, the Customer had us install a garage door and electric opener at another addressOn April **, 2014, the Customer called and said the carriage would not reconnect on the openerUpon inspection, we noted that the little spring on the carriage / emergency disconnect was offWe installed a new spring and covered this under warrantyThis was not a workmanship warrantyThis spring comes attached from the manufacturer On September **, 2014, the Cable Tensioner on the opener was offWe put the cable tensioner back onCustomer also stated that the wall button not workingWe tried different wall buttons we had on the truck and also ran new wireStill had a problemWe then scheduled with customer for us to come back the next day with another wall button and the Customer was going to be home or leave the door open for usWhen we went back the next day at the scheduled time, the Customer was not home and did not leave the door openWe called the Customer and the Customer said the wall button was working fine This service call was 2½ years after installationOur warranty on our workmanship is yearThis was known to the CustomerWe therefore invoiced the customer Customer because the work was a year and a half beyond the warranty expiration date*** called and complainedWe adjusted the invoice on our end as a courtesyThen in December 2015, the Customer sent us a check for the invoiceWe accepted the check assuming the Customer thought about it and understood it was not a warranty issue The Liftmaster Warranty on this model opener is with original owner as follows: Lifetime on the motor months on other parts year on the battery for the battery back up if purchased ??" Option Then last week on either **/*/or **/*/15, MrsT*** called and stated that she called Liftmaster because she was having a problem with her opener and they determined the motor was bad and they were sending her a new oneShe wanted us to install itI explained we could but there would be a charge as it is out of our warranty time½ years had passed since the original installation dateThe warranty had expired 2½ years earlierShe said she felt we should install it and not charge herShe asked how much it would cost to have it installed and I told gave her an estimate of about an hour and that would be about $at the most I explained that she might be able to get Liftmaster to either reimburse her for our labor or she could ask them to pay us directI explained to her that since she made all the calls and arrangments with Liftmaster to send the motor and had the job number that she would need to contact them I explained had I been the one to initiate the call to Liftmaster then I could follow up on this through my account, however she went through a different channel than I would have I told MrsT*** that should she choose to have Clegg Bros install that I wanted to give her heads up that it would probably take at least a week to get her on schedule because our schedule is bookedShe stated I can’t believe you don’t have an hour to do this and my husband is not going to be happy and she hung up the phoneI also told her that Liftmaster is a good company and that they do stand behind their productWe are also standing behind our workmanship of the installationThis issue was not an issue with our workmanship, this was an issue with the productWe have never denied Mrand MrsT*** serviceWe value them as customers and we have always attempted to render service in a timely and professional manner None of the service calls was a workmanship issue; they were a product issue We only had one call back on the opener in question I never refused to get in touch with Liftmaster; I told Mrs T*** that she had already contacted Liftmaster and they had her contact info and she was the contact on this warranty and she should call liftmasterWe record all our warranty calls in the customer’s file Directly stated, the only complaint that the customer has really made is that we will not install a replacement opener at no charge years after the warranty coverage had expiredWe believe we have acted in good faithThis is a matter truly not covered under our warranty policyWe remain open and willing to work this out

The business has responded.  Please see below:On March **, 2013 Customer Purchased a Liftmaster Jackshaft garage door Opener along with 16’ x 8’ High insulated garage door. The Door cost was $1725.00 and the Opener cost was $600.00 all installed. On May [redacted], the Customer requested that a...

2nd wireless wall button be installed in his garage. This was done as a courtesy and the Customer was not charged for this. On January *, 2014, the Customer had us install a garage door and electric opener at another address. On April **, 2014, the Customer called and said the carriage would not reconnect on the opener. Upon inspection, we noted that the little spring on the carriage / emergency disconnect was off. We installed a new spring and covered this under warranty. This was not a workmanship warranty. This spring comes attached from the manufacturer. On September **, 2014, the Cable Tensioner on the opener was off. We put the cable tensioner back on. Customer also stated that the wall button not working. We tried 3 different wall buttons we had on the truck and also ran new wire. Still had a problem. We then scheduled with customer for us to come back the next day with another wall button and the Customer was going to be home or leave the door open for us. When we went back the next day at the scheduled time, the Customer was not home and did not leave the door open. We called the Customer and the Customer said the wall button was working fine. This service call was 2½ years after installation. Our warranty on our workmanship is 1 year. This was known to the Customer. We therefore invoiced the customer Customer because the work was a year and a half beyond the warranty expiration date. [redacted] called and complained. We adjusted the invoice on our end as a courtesy. Then in December 2015, the Customer sent us a check for the invoice. We accepted the check assuming the Customer thought about it and understood it was not a warranty issue. The Liftmaster Warranty on this model opener is with original owner as follows: Lifetime on the motor 60 months on other parts 1 year on the battery for the battery back up if purchased – Option Then last week on either **/*/15 or **/*/15, Mrs. T[redacted] called and stated that she called Liftmaster because she was having a problem with her opener and they determined the motor was bad and they were sending her a new one. She wanted us to install it. I explained we could but there would be a charge as it is out of our warranty time. 3 ½ years had passed since the original installation date. The warranty had expired 2½ years earlier. She said she felt we should install it and not charge her. She asked how much it would cost to have it installed and I told gave her an estimate of about an hour and that would be about $150.00 at the most. I explained that she might be able to get Liftmaster to either reimburse her for our labor or she could ask them to pay us direct. I explained to her that since she made all the calls and arrangments with Liftmaster to send the motor and had the job number that she would need to contact them. I explained had I been the one to initiate the call to Liftmaster then I could follow up on this through my account, however she went through a different channel than I would have. I told Mrs. T[redacted] that should she choose to have Clegg Bros install that I wanted to give her heads up that it would probably take at least a week to get her on schedule because our schedule is booked. She stated I can’t believe you don’t have an hour to do this and my husband is not going to be happy and she hung up the phone. I also told her that Liftmaster is a good company and that they do stand behind their product. We are also standing behind our workmanship of the installation. This issue was not an issue with our workmanship, this was an issue with the product. We have never denied Mr. and Mrs. T[redacted] service. We value them as customers and we have always attempted to render service in a timely and professional manner. None of the service calls was a workmanship issue; they were a product issue. We only had one call back on the opener in question. I never refused to get in touch with Liftmaster; I told Mrs T[redacted] that she had already contacted Liftmaster and they had her contact info and she was the contact on this warranty and she should call liftmaster. We record all our warranty calls in the customer’s file. Directly stated, the only complaint that the customer has really made is that we will not install a replacement opener at no charge years after the warranty coverage had expired. We believe we have acted in good faith. This is a matter truly not covered under our warranty policy. We remain open and willing to work this out.

The business has responded.  Please see below:
On March **, 2013 Customer Purchased a Liftmaster Jackshaft garage door Opener along with 16’ x 8’ High insulated garage door. The Door...

cost was $1725.00 and the Opener cost was $600.00 all installed. On May [redacted], the Customer requested that a 2nd wireless wall button be installed in his garage. This was done as a courtesy and the Customer was not charged for this. On January *, 2014, the Customer had us install a garage door and electric opener at another address. On April **, 2014, the Customer called and said the carriage would not reconnect on the opener. Upon inspection, we noted that the little spring on the carriage / emergency disconnect was off. We installed a new spring and covered this under warranty. This was not a workmanship warranty. This spring comes attached from the manufacturer. On September **, 2014, the Cable Tensioner on the opener was off. We put the cable tensioner back on. Customer also stated that the wall button not working. We tried 3 different wall buttons we had on the truck and also ran new wire. Still had a problem. We then scheduled with customer for us to come back the next day with another wall button and the Customer was going to be home or leave the door open for us. When we went back the next day at the scheduled time, the Customer was not home and did not leave the door open. We called the Customer and the Customer said the wall button was working fine. This service call was 2½ years after installation. Our warranty on our workmanship is 1 year. This was known to the Customer. We therefore invoiced the customer Customer because the work was a year and a half beyond the warranty expiration date. [redacted] called and complained. We adjusted the invoice on our end as a courtesy. Then in December 2015, the Customer sent us a check for the invoice. We accepted the check assuming the Customer thought about it and understood it was not a warranty issue. The Liftmaster Warranty on this model opener is with original owner as follows: Lifetime on the motor 60 months on other parts 1 year on the battery for the battery back up if purchased – Option Then last week on either **/*/15 or **/*/15, Mrs. T[redacted] called and stated that she called Liftmaster because she was having a problem with her opener and they determined the motor was bad and they were sending her a new one. She wanted us to install it. I explained we could but there would be a charge as it is out of our warranty time. 3 ½ years had passed since the original installation date. The warranty had expired 2½ years earlier. She said she felt we should install it and not charge her. She asked how much it would cost to have it installed and I told gave her an estimate of about an hour and that would be about $150.00 at the most. I explained that she might be able to get Liftmaster to either reimburse her for our labor or she could ask them to pay us direct. I explained to her that since she made all the calls and arrangments with Liftmaster to send the motor and had the job number that she would need to contact them. I explained had I been the one to initiate the call to Liftmaster then I could follow up on this through my account, however she went through a different channel than I would have. I told Mrs. T[redacted] that should she choose to have Clegg Bros install that I wanted to give her heads up that it would probably take at least a week to get her on schedule because our schedule is booked. She stated I can’t believe you don’t have an hour to do this and my husband is not going to be happy and she hung up the phone. I also told her that Liftmaster is a good company and that they do stand behind their product. We are also standing behind our workmanship of the installation. This issue was not an issue with our workmanship, this was an issue with the product. We have never denied Mr. and Mrs. T[redacted] service. We value them as customers and we have always attempted to render service in a timely and professional manner. None of the service calls was a workmanship issue; they were a product issue. We only had one call back on the opener in question. I never refused to get in touch with Liftmaster; I told Mrs T[redacted] that she had already contacted Liftmaster and they had her contact info and she was the contact on this warranty and she should call liftmaster. We record all our warranty calls in the customer’s file. Directly stated, the only complaint that the customer has really made is that we will not install a replacement opener at no charge years after the warranty coverage had expired. We believe we have acted in good faith. This is a matter truly not covered under our warranty policy. We remain open and willing to work this out.