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Clements Pharmacy

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Clements Pharmacy Reviews (3)

First of all, I would like to address [redacted] stating that I did not get back to him after my auto accident. [redacted] stated that the last time we spoke was on June 3rd, 2016. This is not correct. The last time we spoke was actually on Wednesday, June 1st. I was in an auto accident on Wednesday, June 1st...

at 9:12 am. [redacted] called as I was dealing with the police and aftermath. Please see attached copy of the police report showing the date and time(circled) of the accident. [redacted] stated that I never returned his phone call after the auto accident. It is unfortunate that he is not being truthful. I called him at least once, if not twice on Monday, June 6th. I also sent him a text message asking him to call me. Please see attached text message proving this. [redacted] filed his Revdex.com complaint on Tuesday, June 7th at 7:13 am. So, already two things he has mentioned are not true nor factual.My means of communication with these particular homeowners' has become very limited. [redacted] called our office and left a message with marketing. He requested a phone call, as well as that we limit our contact to only him, we were asked to no longer call his wife's cell phone number at all. I have since followed this request.  The problem is that [redacted] does not have a working voicemail set-up to his cell phone, as well works 3rd shift and does not answer his cell phone during normal business hours(as stated by him in his complaint.) So our communication is delegated to texting, which is not my preferred method of communication with a homeowner.As stated in his complaint, [redacted] wife wrote two deposit checks to our company. He stated that we agreed not to cash these checks for 3 weeks. This is simply not true. All items discussed with homeowners are placed on our contracts, and if a check is to be held, it would be post dated. [redacted] contract does not read as such, nor were the checks post dated. I have also spoken with my sales representative, and this conversation did not happen with the homeowners. Please see attached copy of the contract. A discussion was had with [redacted] wife( [redacted])  after the checks were deposited. She was upset that the checks were deposited were not approved for the full amount of the work. It was never mentioned that the checks were not to have been cashed for a specified amount of time. Standard company policy is that deposits are cashed once a homeowner is approved for financing.The true issue here is contractual, and I have been unsuccessful at getting a hold of [redacted] to discuss. They have two separate contracts currently with our company, for a total of $14,686. They were approved for financing up to $10,000 and were informed of this within 2 days of signing both contracts. [redacted] was the only person on the credit application, due to issues with his wife closing on a home. [redacted] told us to contact him at the end of April when the home was closed on, and they would add his wife to the credit application in order to get approved for the full amount needed for both contracts. When I tried to contact them at the end of April, I was unsuccessful. [redacted] then took approximately two additional weeks to get back to us. We have now been playing phone tag since the middle of May. This communication problem is 100% on the homeowner, not on Gutter Magician. When I finally spoke with [redacted] at the end of may, he stated that his wife had changed her mind about being added to the financing application, and that they were unhappy about their deposit checks being cashed. Again, these homeowners have two separate contracts with us, one for gutters in the amount of $4859 and one for Roofing in the amount of $10,600. By law, they are locked in a legally binding contract with us for their gutter contract, due to this being approved for financing and being out of our three day cancellation period. We will be holding them to theirgutter contract, and will not be sending their deposit back to them. They cannot just back out of a contract. As for the roof contract, by law we reserve the right to do two things. We reserve the right to shop [redacted] through another lender who offers the same program. Secondly, since [redacted] wife) signed both contracts, we reserve the right to request her credit information in order to them approved. Until they contact us to full-fill these two options, they will not be receiving their roof contract deposit back either. gutter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]  General Manager Doug V. would like to portray me in a most unflattering light, however, I will stick to the facts. Mr. V. has claimed that I was untruthful about when I called. I did have the date wrong, but I did call and made no attempt to hide that fact. At the very worst, I was mistaken about the date and not untruthful. Mr. V. claims that he called me at least once on Monday, June 6th, however, my call logs from my phone provider for my home phone show otherwise. Please see attached call logs which are highlighted to show the dates and times of all phone calls between myself, Mr. V. and Gutter Magician. The call logs from my provider clearly show that I did not receive any phone calls to my home phone from Mr. V. or Gutter Magician on June 6th. Secondly, Mr. V. should pay more attention to EVERYTHING on his contracts, because then he will see that the text message that he sent to me on June 6th, was to my home phone and not my cell phone, which is written on his contract. So, already I have shown that Mr. V. is quick to say I'm a liar when his claim of calling me is shown to be false and his text message was sent in error because he doesn't pay enough attention to detail on his own contracts.It is true that the communication between myself and Mr. V. is limited and it was made known to him and Gutter Magician from the first meeting that my work schedule precludes me from being contacted between certain hours of the day. Mr. V. claims that he was told by me to "no longer call" my wife's cell phone. Please refer to my wife's attached cell phone logs for the months of late March through April and you can see that Mr. Vuerst nor Gutter Magician ever made any attempt to call my wife's cell phone. Perhaps that's because Mr. V. once again failed to thoroughly check the contract where he would have seen that my wife's cell phone is not even listed. Which shows that I would never ask them to "no longer" call her phone when they never called her phone in the first place and is a total fabrication by him. Mr. V. claim that I do not have a working voice mail set up on my cell phone is a falsehood, as well. Please see my attached cell phone call log from my provider for the time period of late May through mid-June and you will see highlighted where I received voice mail. Mr. V. claims that our communication has been relegated to texting and the next text I receive from him....on my cell phone and not my home phone...will be the first. The 2 checks that were written by my wife and handed to Gutter Magician Sales Rep Greg L. were most definitely with the verbal agreement and understanding that they would not be cashed until my wife received the funding for her condo. Having witnessed Mr. V. many fabrications so far, which I have debunked with facts, makes it no surprise that he and his Rep would claim that my wife and I never had the conversation about the checks being held. True that it wasn't written onto the contract which is on me for not keeping his Rep and Gutter Magician honest. Mr. V. claims that the communication problem is 100% my fault but a look at the call logs for April, May and June show that since I called Gutter Magician on 4/7, he has called me 3 times (4/28, 5/11 & 5/13) while I have called him or Gutter Magician 3 times (5/12, 5/28 & 6/1), noting that I made the last 2 calls. Since we have made the same amount of calls to each other and the information that he refuses to take into consideration about my work schedule, there is no basis in fact for him to say the communication issue is all on me. Mr. V. also claims that he actually spoke to me at the end of May which is not true. However, my call at the end of May was the 28th to Gutter Magician and was on a Saturday. I spoke to no one and left a message. What began as 2 parties agreeing to work to an end has turned into a business General Manager calling his customer a liar. The facts have shown that Mr. V. will say anything so long as it fits his narrative. He has fabricated stories about my character, he has not paid attention to detail on his very own contract by sending a text to my home phone and claiming that he has called my wife's cell phone (which he didn't have), claimed that he has texted my cell phone even though I have not received any from him, accused my wife and I of lying about the 2 checks and laying the blame for the lack of communication on myself even though we have made the same number of calls. Add to that the fact that he, in essence, has threatened to hold my $530.00 check hostage until he gets his way. His attitude is the heck with the customer as long as he gets his pound of flesh. Who, knowing exactly how this guy operates, would want to do business with him. Mr. V. has made absolutely no attempt to even try to reach a middle ground with my wife and I on this issue in his response. Instead, he finds it necessary to speak ill will of me. The middle ground on this would be for Gutter Magician to send back the $530.00 check and then we may get to the gutters.

Mr. V. was contacted by phone today, 6/22/16, and a resolution agreeable to both parties was reached where Gutter Magician will install the gutters.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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