Clements Worldwide

Date: Thu, Apr 28, at 4:PMSubject: Clements complaint responseTo: " [redacted] " < [redacted] >Hi [redacted] ,Here is our response in reference to complaint # [redacted] : We are writing to you in response to your message to the Revdex.com regarding your concern about the delivery of your claims history documentationWe first want to express our gratitude and appreciation for being a customer for yearsIn this instance, we do regret any inconvenience you may have experiencedAs a broker, Clements Worldwide negotiates with underwriters to provide our clients with international coverage at competitive ratesIn this instance, the underwriter for your international auto insurance policy (***) unfortunately suspended Third Party Liability coverage in your country of residence (Italy), which resulted in us being unable to renew your policy per their instructionsIn all cases, however, the underwriter holds all claims history documentationWhen Clements first received your claims history request, [redacted] was immediately notifiedSubsequently, we also expedited your demand for a Classe di Merito certificate, and followed up with the underwriter on numerous occasions on your behalfAs a result of our continued efforts to urgently obtain the documentation you needed, we secured and delivered to you an English translation of the claims history letter as requestedAt Clements we continue to be fully committed to delivering best-in-class customer service to all of our clients and providing peace of mind during their time abroadIf there is anything else we can assist you with, or if you have any other questions or concerns, please do not hesitate to email us at [redacted] or call ###-###-#### between 8am and 5pm US EST time Esabel KMarketing Analyst Clements Worldwide

Dear Revdex.com representative, On behalf of Clements Worldwide, following please find a response to the complaint filed by [redacted] (sent by the Revdex.com to Clements Worldwide on August 11) [redacted] , an international auto policy customer at Clements Worldwide, obtained coverage with an effective date of June and policy documents were delivered immediately thereafterOn July 11, [redacted] submitted a request to cancel his policy through the Clements websiteOn August 11, Clements Worldwide issued a full refund to the customerWhile we regularly issue refunds within days of receipt of refund requests, an unusually busy summer season caused the refund to be delivered within days from the date of his cancellation requestThe customer has successfully received the requested refund, and we remain available for any additional questionsClements Worldwide, an A+-rated leading provider of international insurance since 1947, is committed to providing best-in-class customer serviceOur company policy is to offer a full refund, with no fees incurred or explanation required, to any customer who wishes to cancel within days of purchase of the policyPlease don’t hesitate to let us know if we can help furtherThank you

Dear Revdex.com representative, On behalf of Clements Worldwide, following please find a response to the complaint filed to the Revdex.com by [redacted] from Dubai on Sun., June (sent by the Revdex.com to Clements three weeks later, on Sat., June 21) [redacted] ***, a representative from The [redacted] Group, a company operating fleets of vehicles in high-risk areas, requested an annual renewal of their fleet insurance policy with us on Sept23, Clements proceeded to renew their comprehensive WorldAuto® international motor coverage for vehicles, which means their fleet was then fully covered for a year as of that date Because ** [redacted] was a well-known and valuable customer to Clements, Clements went ahead and activated their new fleet coverage, providing them with comprehensive insurance protection as of September 23, even without receiving their premium payment, as it would be requiredClements then invoiced The [redacted] in late September for their active fleet coverage Without receiving payment for more than two months for the active coverage Clements had secured for dozens of [redacted] ’s vehicles operating in high-risk areas, Clements again proceeded to contact ** [redacted] requesting payment for their past-due outstanding insurance invoice of more than $96,dollars At that point, in late November, ** [redacted] then indicated he wanted a number of his fleet’s vehicles –actively insured for months without payment—removed from the policy, for which he wanted to be re-invoiced with a lower premium for the reduced fleet Clements accepted even though it hadn’t yet been paid for the coverage it had provided until then, and proceeded to modify the policy to account for the lesser number of vehicles insured, and again, send a new invoice to The [redacted] on Nov12, The [redacted] still waited to pay the insurance premium for almost another monthIt wasn’t until Dec – three months since their vehicle fleet had been fully insured by Clements—that The [redacted] sent payment for the new invoice with the lower premium Then, in mid-April, 2014, The [redacted] again requested a further reduction to their fleet’s coverage, requesting immediate reimbursement, even as there was an insurance claim from them outstanding that was being processed After requesting the necessary information on that claim, Clements not only approved the claim request, but also forwarded the request to the underwriter with a “rush” on it, so that the underwriter would proceed with the payment to The [redacted] Group Additionally, Clements contacted The [redacted] again in June to ask them for their wire information to proceed with the reimbursement they had requested for the additional reduction on their fleet’s coverage, which was subsequently paid back to the [redacted] in full on June 18th, 2014, for a total of $44,In short, Clements has duly acted on all its obligations, always keeping this client’s best interest in mind Clements has remained in contact with ** [redacted] during this time, who acknowledged that Clements had reimbursed and he indicated The [redacted] will withdraw this unnecessary complaint, which he indicated was not submitted by him Clements Worldwide, an A+-rated leading provider of international insurance since 1947, stands by the support provided to The [redacted] over the years, and kindly requests the Revdex.com to remove this record Thank you for your assistance in this matter

Dear Revdex.com representative,On behalf of Clements Worldwide, following please find
a response to the complaint filed by *** *** (sent by the Revdex.com to
Clements Worldwide on 2/9/2015)
Because the *** health insurance policy in question
was purchased in ***
***’s name, Clements Worldwide is unable to
contact *** ***, the complainant, directlyIn regards to the
*** health insurance program Clements Worldwide operates solely as a
broker and sellerAs clearly stated in policy documents, *** *** handles
all claims servicing for all *** policiesAny questions related to
claims can be directed to *** *** at *** *** at ***
and at ###-###-####
Thank you

From: Date: Sat, Jun 21, at 6:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]
Issue has been resolvedThank you
Kind Regards,
*** ***
Managing Director
***
*** *** ***
*** ***
** *** ***
*** ***+*** *** ***+*** *** *** *** ***

Dear Revdex.com representative,
On behalf of Clements...

Worldwide,
following please find a response to the complaint filed by [redacted]
(sent by the Revdex.com to Clements Worldwide on August 11).
[redacted], an international auto policy customer at Clements Worldwide, obtained
coverage with an effective date of June 2 and policy documents were delivered
immediately thereafter. On July 11, [redacted] submitted a request to cancel
his policy through the Clements website. On August 11, Clements Worldwide
issued a full refund to the customer. While we regularly issue refunds within
days of receipt of refund requests, an unusually busy summer season caused the
refund to be delivered within 30 days from the date of his cancellation
request. The customer has successfully received the requested refund, and we
remain available for any additional questions. Clements Worldwide, an A+-rated
leading provider of international insurance since 1947, is committed to
providing best-in-class customer service. Our company policy is to offer a full
refund, with no fees incurred or explanation required, to any customer who
wishes to cancel within 30 days of purchase of the policy. Please don’t
hesitate to let us know if we can help further. Thank you

Date: Thu, Apr 28, 2016 at 4:47 PMSubject: Clements complaint responseTo: "[redacted]" <[redacted]>Hi [redacted],Here is our response in reference to complaint # [redacted]:  We are writing to you in response to your message to the Revdex.com regarding your concern about the...

delivery of your claims history documentation. We first want to express our gratitude and appreciation for being a customer for 12 years. In this instance, we do regret any inconvenience you may have experienced. As a broker, Clements Worldwide negotiates with underwriters to provide our clients with international coverage at competitive rates. In this instance, the underwriter for your international auto insurance policy ([redacted]) unfortunately suspended Third Party Liability coverage in your country of residence (Italy), which resulted in us being unable to renew your policy per their instructions. In all cases, however, the underwriter holds all claims history documentation. When Clements first received your claims history request, [redacted] was immediately notified. Subsequently, we also expedited your demand for a Classe di Merito certificate, and followed up with the underwriter on numerous occasions on your behalf. As a result of our continued efforts to urgently obtain the documentation you needed, we secured and delivered to you an English translation of the claims history letter as requested. At Clements we continue to be fully committed to delivering best-in-class customer service to all of our clients and providing peace of mind during their time abroad. If there is anything else we can assist you with, or if you have any other questions or concerns, please do not hesitate to email us at [redacted] or call ###-###-#### between 8am and 5pm US EST time.  Esabel KMarketing Analyst Clements Worldwide

Date: Thu, Apr 28, 2016 at 4:47 PMSubject: Clements complaint responseTo: "[redacted]" <[redacted]>Hi [redacted],Here is our response in reference to complaint # [redacted]:  We are writing to you in response to your message to the Revdex.com...

regarding your concern about the delivery of your claims history documentation. We first want to express our gratitude and appreciation for being a customer for 12 years. In this instance, we do regret any inconvenience you may have experienced. As a broker, Clements Worldwide negotiates with underwriters to provide our clients with international coverage at competitive rates. In this instance, the underwriter for your international auto insurance policy ([redacted]) unfortunately suspended Third Party Liability coverage in your country of residence (Italy), which resulted in us being unable to renew your policy per their instructions. In all cases, however, the underwriter holds all claims history documentation. When Clements first received your claims history request, [redacted] was immediately notified. Subsequently, we also expedited your demand for a Classe di Merito certificate, and followed up with the underwriter on numerous occasions on your behalf. As a result of our continued efforts to urgently obtain the documentation you needed, we secured and delivered to you an English translation of the claims history letter as requested. At Clements we continue to be fully committed to delivering best-in-class customer service to all of our clients and providing peace of mind during their time abroad. If there is anything else we can assist you with, or if you have any other questions or concerns, please do not hesitate to email us at [redacted] or call ###-###-#### between 8am and 5pm US EST time.  Esabel KMarketing Analyst Clements Worldwide

Dear Revdex.com representative,On  behalf of Clements Worldwide, following please find
a response to the complaint filed by [redacted] (sent by the...

Revdex.com to
Clements Worldwide on 2/9/2015).
Because the [redacted] health insurance policy in question
was purchased in [redacted]’s name, Clements Worldwide is unable to
contact **. [redacted], the complainant, directly. In regards to the
[redacted] health insurance program Clements Worldwide operates solely as a
broker and seller. As clearly stated in policy documents, [redacted] handles
all claims servicing for all [redacted] policies. Any questions related to
claims can be directed to [redacted] at [redacted] at [redacted]
and at ###-###-####.
Thank you.

Dear Revdex.com representative,
On behalf of Clements...

Worldwide,
following please find a response to the complaint filed to the Revdex.com by [redacted]
[redacted] from Dubai on Sun., June 1 (sent by the Revdex.com to Clements three weeks
later, on Sat., June 21).
[redacted], a representative
from The [redacted] Group, a company operating fleets of vehicles in high-risk
areas, requested an annual renewal of their fleet insurance policy with us on
Sept. 23, 2013. Clements proceeded to renew their comprehensive WorldAuto®
international motor coverage for 72 vehicles, which means their fleet was then
fully covered for a year as of that date.  Because **. [redacted] was a
well-known and valuable customer to Clements, Clements went ahead and activated
their new fleet coverage, providing them with comprehensive insurance
protection as of September 23, even without receiving their premium payment,
as it would be required. Clements then invoiced The [redacted] in late
September for their active fleet coverage.
Without receiving payment for
more than two months for the active
coverage Clements had secured for dozens of [redacted]’s vehicles operating in high-risk
areas, Clements again proceeded to contact **. [redacted] requesting payment for
their past-due outstanding insurance invoice of more than $96,160 dollars.
 At that point, in late November, **. [redacted] then indicated he wanted a
number of his fleet’s vehicles –actively insured for months without
payment—removed from the policy, for which he wanted to be re-invoiced with a
lower premium for the reduced fleet.  Clements accepted even though it
hadn’t yet been paid for the coverage it had provided until then, and proceeded
to modify the policy to account for the lesser number of vehicles insured, and
again, send a new invoice to The [redacted] on Nov. 12, 2013.
The [redacted] still waited
to pay the insurance premium for almost another month. It wasn’t until Dec. 24
– three months since their vehicle fleet had been fully insured by Clements—that
The [redacted] sent payment for the new invoice with the lower premium.
Then, in mid-April, 2014, The [redacted] again requested a further reduction
to their fleet’s coverage, requesting immediate reimbursement, even as there
was an insurance claim from them outstanding that was being processed.
 After requesting the necessary information on that claim, Clements not
only approved the claim request, but also forwarded the request to the
underwriter with a “rush” on it, so that the underwriter would proceed with the
payment to The [redacted] Group.   Additionally, Clements contacted The
[redacted] again in June to ask them for their wire information to proceed
with the reimbursement they had requested for the additional reduction on their
fleet’s coverage, which was subsequently paid back to the [redacted] in
full on June 18th, 2014, for a total of $44,549. In short,
Clements has duly acted on all its obligations, always keeping this client’s
best interest in mind.
Clements has remained in contact
with **. [redacted] during this time, who acknowledged that Clements had reimbursed
and he indicated The [redacted] will withdraw this unnecessary complaint, which
he indicated was not submitted by him.
Clements Worldwide, an A+-rated
leading provider of international insurance since 1947, stands by the support
provided to The [redacted] over the years, and kindly requests the Revdex.com to
remove this record.  Thank you for your assistance in this matter.

Review: I purchased an annual international insurance policy from Clements on May 29, 2014 which was paid in full and immediately withdrawn from my credit card account. On July 10, 2014 I spoke with someone at Clements regarding canceling my policy and I was told the cancellation process required a written email request. On July 11, 2014 I received an email from Clements confirming my request for cancellation of the insurance policy which also indicated I would receive and email with refund details within 7-10 business days. On July 29, 2014, 12 business days after receiving the aforementioned email, I called Clements to check on the status of the refund since I had not yet received an email as promised with details of my refund. I was told by a gentlemen on the phone that Clements was experiencing an unusual amount of requests for refunds with apologies and was told to check my account for the refund in 5-7 business days. On August 7, 2014 I contacted Clements and informed them that it was my 3rd attempt at getting my refund at which point I received another apology for the delay with the same excuse that they were experiencing a high volume of refund requests. I was then told to check my account within the next 1-2 business days for the refund with another apology.Desired Settlement: I would like my refund as soon as possible. I would expect at most a 2 week waiting period for the refund but I feel as if I am being told to wait and wait in hopes that I will give up on my request. Clements had no delay in charging my credit card the same business day I purchased the policy and yet they are having difficulty providing a refund within 2 weeks.

Business

Response:

Review: I would appreciate a fax number for Revdex.com in order to share with you the correspondence regarding the account I have with Clements for car insurance. Despite repeated notifications, requests for hardcopy correspondence, and a check in the amount of the policy, Clements has failed to renew or issue the insurance policy. I would prefer to be contacted by letter mail and not by email. Please do not publish my personal information on the website. No personally identifiable information such as name, email address, mailing address, or other information is uathorized for publication.Desired Settlement: Have Clements issue the comprehensive/collision and local liability insurance policies immediately

Business

Response:

Review: [redacted] Auto insurance was purchased through Clements for The [redacted] Fleet of vehicles. We specifically communicated to Clements that the term of the contract was unknown ( since their insurance is usually sold for 12 month periods). We were assured that cancellation of vehicles can happen at any time and we would receive a refund for the unused term for vehicles that came off as long as there was at least 1 vehicle on the policy. It has now been 3 months since we finalized the vehicle list with Clements and they keep promising a credit note but we have not received anything. We called and were told that the credit note is not being issued because they do not want to show upper management/owner of the company the losses at this time.Desired Settlement: We want our credit for the unused term of the vehicles. We want our claims to be handled in a proper manner.

Business

Response:

Dear Revdex.com representative,

On behalf of Clements Worldwide,

following please find a response to the complaint filed to the Revdex.com by [redacted]

[redacted] from Dubai on Sun., June 1 (sent by the Revdex.com to Clements three weeks

later, on Sat., June 21).

[redacted], a representative

from The [redacted] Group, a company operating fleets of vehicles in high-risk

areas, requested an annual renewal of their fleet insurance policy with us on

Sept. 23, 2013. Clements proceeded to renew their comprehensive WorldAuto®

international motor coverage for 72 vehicles, which means their fleet was then

fully covered for a year as of that date. Because **. [redacted] was a

well-known and valuable customer to Clements, Clements went ahead and activated

their new fleet coverage, providing them with comprehensive insurance

protection as of September 23, even without receiving their premium payment,

as it would be required. Clements then invoiced The [redacted] in late

September for their active fleet coverage.

Without receiving payment for

more than two months for the active

coverage Clements had secured for dozens of [redacted]’s vehicles operating in high-risk

areas, Clements again proceeded to contact **. [redacted] requesting payment for

their past-due outstanding insurance invoice of more than $96,160 dollars.

At that point, in late November, **. [redacted] then indicated he wanted a

number of his fleet’s vehicles –actively insured for months without

payment—removed from the policy, for which he wanted to be re-invoiced with a

lower premium for the reduced fleet. Clements accepted even though it

hadn’t yet been paid for the coverage it had provided until then, and proceeded

to modify the policy to account for the lesser number of vehicles insured, and

again, send a new invoice to The [redacted] on Nov. 12, 2013.

The [redacted] still waited

to pay the insurance premium for almost another month. It wasn’t until Dec. 24

– three months since their vehicle fleet had been fully insured by Clements—that

The [redacted] sent payment for the new invoice with the lower premium.

Then, in mid-April, 2014, The [redacted] again requested a further reduction

to their fleet’s coverage, requesting immediate reimbursement, even as there

was an insurance claim from them outstanding that was being processed.

After requesting the necessary information on that claim, Clements not

only approved the claim request, but also forwarded the request to the

underwriter with a “rush” on it, so that the underwriter would proceed with the

payment to The [redacted] Group. Additionally, Clements contacted The

[redacted] again in June to ask them for their wire information to proceed

with the reimbursement they had requested for the additional reduction on their

fleet’s coverage, which was subsequently paid back to the [redacted] in

full on June 18th, 2014, for a total of $44,549. In short,

Clements has duly acted on all its obligations, always keeping this client’s

best interest in mind.

Clements has remained in contact

with **. [redacted] during this time, who acknowledged that Clements had reimbursed

and he indicated The [redacted] will withdraw this unnecessary complaint, which

he indicated was not submitted by him.

Clements Worldwide, an A+-rated

leading provider of international insurance since 1947, stands by the support

provided to The [redacted] over the years, and kindly requests the Revdex.com to

remove this record. Thank you for your assistance in this matter.

Consumer

Response:

From: <[redacted]>

Date: Sat, Jun 21, 2014 at 6:55 PM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Issue has been resolved. Thank you.