Cleopatra Nails

See attached documentRevdex.com Serving Souther Ohio E4th, Suite Cincinnati, OH 45202Dear *** ***.I am writing you this to tell you the situation between us and *** ***, that happened on November 12, 2015.The problem was, if *** *** make appointment with the shop we would have taken her in
at the time appointment was made, but she made it with this particular nail techWe explain the situation to *** *** and we was sorry for her inconvenience, but on that day our nail tech had school and she was taking an exam at *** ** ***She did not tell us that she was going to be late and she told us she would be at the shop at around 2:30pm*** *** was upset, got bad attitude with us, and walked out of our salon without say anything after we explain to her the situationThen *** *** came back on the same day and we gave her 10% off for her inconvenience*** *** service was cost $plus tax would be $but we charged her $plus tax would be $16,05, that would be more than 10% off for her service.I am apology for what happened, which is unexpected and misunderstood between *** *** and us, we treated her nicely and fairly.Best,Thu O* Owner of Cleopatra Nails

Dear *** ***, I'm so sorry for what's happenedIt was just a misunderstood, I am promise this won't happen againI hope you will not keep it in mind

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with what *** *** saidMy apptwas at a certain timeOnly thing the gentleman told me was that my tech would be late and wouldn't get there until I told them I wasn't going to waitNo on offered to do my nails or even said we can make the apptfor me at 3pmThey said nothing.I put the nail polish I had picked on the counter and left outI called them when I left and asked if my nail tech had an opening at 3pmThe same person that took my apptwas in the nail salon & told me the nail tech would be late(My issue is not with the nail tech) On the phone I asked him since it's their error do I get a discountHe told me it's not his fault and that I have to ask herMy issue is I was the customer and if I had an appt and the appt was not met something should have been said then & not left up to meThat is not how you handle a paying customer that's been coming their for over 2yrsI understand her having class but did he not let her know she had an appt @ 2pm? He was nasty about the whole situationFor how rude he was he owes me an apologyI even told my nail tech it was not her & that I was irritated with the guyBefore I left out that shop something should've been offered and it wasn'tI had to call back up thereTelling me it's not his fault is unacceptable customer service! I deal with people every day and I would not treat a paying customer like he didI am owed an apology from him
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