Cleopatra's Needle

Revdex.com:At this time, I have not been contacted by Cleopatra's Needle regarding complaint ID [redacted] .Sincerely, [redacted]

We congratulate [redacted] and his family for their new residenceWe wish them well and a Happy New YearWe thank [redacted] for his kind thoughts about Cleopatra’s Needle being a nice neighborhood restaurant where the family visited before and enjoyed food and entertainment [redacted] and his wife made dinner reservations for people on Christmas Day December [redacted] just few days before New Years Eve New Year’s Eve is the only night we have music charge and its $We post the music charge on our restaurant windows, website, social media and we inform the costumer when they make a reservation or walk inWhen we take a reservation we don’t specify where they will be sitting but we warranty them a seat [redacted] arrived at the night with a lady and four kids, followed by friends in total of peopleWe offered them a table all together in a room well decorated back of the pianoBut [redacted] wanted to sit in the frontWe have a small place and the piano player reserved the front of the piano for peopleWe informed [redacted] of the situation but she kept ignoring the [redacted] and talking to the staffEventually the group accepted to sit together in that room and they were accompanied with many other customers [redacted] party check was started at 8:pm and closed at 11:pmThey spent at the restaurant about three hoursTotal food and drinks were $and he refused to pay the $music chargeTo avoid any conflict, we offered the group to pay half of the music charge for the people and they agreedHis total check $the group paid by credit cards and cash We apologize to [redacted] and his family, that despite our best effort to please our customers they did not feel the sameThe [redacted] always does his best to improve the place, educate himself and staff to better serve customerWe hope [redacted] will visit us again and we encourage him to do soWe have live jazz every night with freeadmission no music charge

Revdex.com:At this time, I have not been contacted by Cleopatra's Needle regarding complaint ID ***.Sincerely,*** ***

We congratulate *** *** and his family for their new residenceWe wish them well and a Happy New Year. We thank *** *** for his kind thoughts about Cleopatra’s Needle being a nice neighborhood restaurant where the family visited before and enjoyed food and entertainment
*** *** and his wife made dinner reservations for people on Christmas Day December ** just few days before New Years Eve New Year’s Eve is the only night we have music charge and its $We post the music charge on our restaurant windows, website, social media and we inform the costumer when they make a reservation or walk inWhen we take a reservation we don’t specify where they will be sitting but we warranty them a seat. *** *** arrived at the night with a lady and four kids, followed by friends in total of peopleWe offered them a table all together in a room well decorated back of the pianoBut *** *** wanted to sit in the frontWe have a small place and the piano player reserved the front of the piano for peopleWe informed *** *** of the situation but she kept ignoring the *** and talking to the staffEventually the group accepted to sit together in that room and they were accompanied with many other customers. *** *** party check was started at 8:pm and closed at 11:pmThey spent at the restaurant about three hoursTotal food and drinks were $406.62 and he refused to pay the $music chargeTo avoid any conflict, we offered the group to pay half of the music charge for the people and they agreed. His total check $the group paid by credit cards and cash We apologize to *** *** and his family, that despite our best effort to please our customers they did not feel the sameThe *** always does his best to improve the place, educate himself and staff to better serve customerWe hope *** *** will visit us again and we encourage him to do soWe have live jazz every night with freeadmission no music charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, our reservation was for 6, not 10, as reported by the restaurant and tables were available out front that would accommodate that amount very easily. There was another family that booked their reservation independent of ours who asked to be placed near us, if possible and the wait staff seemed to be able to accommodate this request very easilyIn fact, they were offered two separate tables by the staff which my wife thought was an acceptable solution but when the *** noticed it was three women and three children he very abruptly announced that he was the *** and the decision was his and if my wife didn't like sitting in the back room, "they could leave"! I don't know about you, but this so called *** shouldn't be talking to any customer, let alone those that have children with them, in a manner and fashion in which he addressed my family. In addition, it is laughable to suggest that we were behind the piano, when the back room is clearly separated by a wall and we couldn't appreciate any of the music or performances! It is also laughable to suggest that the *** educates his staff when he clearly conducts himself as a tyrant to keep them in fear. Had I been there at the time this was all taking place upon my wife's arrival and had I not made plans to meet up with my wife and family at this particular restaurant to celebrate the New Year a little later in the evening, I would have made some other arrangements immediately, rather than have our New Year's celebration ruined by a surly individual and reward them by giving them our business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***