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Cleopatra's Needle

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Cleopatra's Needle Reviews (4)

Revdex.com:At this time, I have not been contacted by Cleopatra's Needle regarding complaint ID [redacted].Sincerely,[redacted]

We congratulate [redacted] and his family for their new residence. We wish them well and a Happy New Year. We thank [redacted] for his kind thoughts about Cleopatra’s Needle being a nice neighborhood restaurant where the family visited before and enjoyed food and entertainment....

 [redacted] and his wife made dinner reservations for 6 people on Christmas Day December ** just few days before New Years Eve.  New Year’s Eve is the only night we have music charge and its $20. We post the music charge on our restaurant windows, website, social media and we inform the costumer when they make a reservation or walk in. When we take a reservation we don’t specify where they will be sitting but we warranty them a seat. [redacted] arrived at the night with a lady and four kids, followed by 4 friends in total of 10 people. We offered them a table all together in a room well decorated back of the piano. But [redacted] wanted to sit in the front. We have a small place and the piano player reserved the front of the piano for 10 people. We informed [redacted] of the situation but she kept ignoring the [redacted] and talking to the staff. Eventually the group accepted to sit together in that room and they were accompanied with many other customers. [redacted] party check was started at 8:40 pm and closed at 11:32 pm. They spent at the restaurant about three hours. Total food and drinks were $406.62 and he refused to pay the $20 music charge. To avoid any conflict, we offered the group to pay half of the music charge for the 10 people and they agreed. His total check $506.62 the group paid by 2 credit cards and cash.  We apologize to [redacted] and his family, that despite our best effort to please our customers they did not feel the same. The [redacted] always does his best to improve the place, educate himself and staff to better serve customer. We hope [redacted] will visit us again and we encourage him to do so. We have live jazz every night with freeadmission no music charge.

Review: It is not often that I feel the need to write a letter of this nature, but the events surrounding our experience last night have left me with no alternative.

My family and I moved to [redacted] in September and found what we thought was a nice neighborhood restaurant where we could enjoy some food and entertainment in Cleopatra's Needle. As a result, we have now been to that restaurant on many occasions and in fact thought it would be a good place to bring in the New Year with a few of our friends. Hence, we made reservations a few weeks in advance and we had people travel to join us from New Jersey, the east side and from midtown on our recommendation for the evening.

The dis-service started as soon as my wife arrived and was given mixed messages by a surly [redacted] who did not want her to get a table in the front of the restaurant which the staff was trying to seat her at. Instead he was rude and condescending and had her and part of our group ushered to the back room, which is not what we had signed up for, especially since there was plenty of room in the front of the restaurant. He even had the audacity to tell her if she didn’t like it, she could leave! Being utterly embarrassed by the chain of events and not wanting to ruin dinner and what was left of New Year’s Eve, my wife and our friends capitulated and sat in the back room where they were not able to see any of the entertainment we had come to see.

I arrived at approximately 10 PM and was surprised to find my group in the back room, so I confronted the [redacted] who did not want to be bothered explaining to me how we wound up in the back. He kept trying to walk away from me telling me he was busy, which I could plainly see was an excuse he was trying to use as a ploy to get out of an unpleasant situation. He could not offer a good explanation, or in fact any at all, as to why our evening was ruined and we were embarrassed in front of our friends. In addition, he totally mishandled me and my wife with his surly attitude and is a poor representation for anyone in the hospitality industry to have as a front of the house man.

I have been in the hospitality industry for over 40 years and have never experienced the lack of unprofessionalism that I did last night. In fact, we were so turned off that we left prior to bringing in the New Year. In addition, we were charged a music cover charge for something we were unable to enjoy. At this point they have lost at least four neighborhood good will ambassadors who could have brought in much more business, for something that could have been resolved very easily, because we all know that negative advertising travels a lot further and faster than positive does.

The [redacted] of this establishment is clearly not a hospitality professional and in fact is doing you them more harm than good!

Thank you for ending 2014 on a negative note!Desired Settlement: Would like a refund for the music charge we were unable to enjoy and an apology for the way in which we were embarrassed in front of our friends, as well as for ruining the celebration of our New Year's Eve. In addition, I think this [redacted] should be reprimanded and taught how to deal with a problem on the spot, rather than have it escalate everyone's evening to the point of being extremely unpleasant, all while paying $600 for some non-existant service.

Business

Response:

We congratulate [redacted] and his family for their new residence. We wish them well and a Happy New Year. We thank [redacted] for his kind thoughts about Cleopatra’s Needle being a nice neighborhood restaurant where the family visited before and enjoyed food and entertainment. [redacted] and his wife made dinner reservations for 6 people on Christmas Day December ** just few days before New Years Eve. New Year’s Eve is the only night we have music charge and its $20. We post the music charge on our restaurant windows, website, social media and we inform the costumer when they make a reservation or walk in. When we take a reservation we don’t specify where they will be sitting but we warranty them a seat. [redacted] arrived at the night with a lady and four kids, followed by 4 friends in total of 10 people. We offered them a table all together in a room well decorated back of the piano. But [redacted] wanted to sit in the front. We have a small place and the piano player reserved the front of the piano for 10 people. We informed [redacted] of the situation but she kept ignoring the [redacted] and talking to the staff. Eventually the group accepted to sit together in that room and they were accompanied with many other customers. [redacted] party check was started at 8:40 pm and closed at 11:32 pm. They spent at the restaurant about three hours. Total food and drinks were $406.62 and he refused to pay the $20 music charge. To avoid any conflict, we offered the group to pay half of the music charge for the 10 people and they agreed. His total check $506.62 the group paid by 2 credit cards and cash. We apologize to [redacted] and his family, that despite our best effort to please our customers they did not feel the same. The [redacted] always does his best to improve the place, educate himself and staff to better serve customer. We hope [redacted] will visit us again and we encourage him to do so. We have live jazz every night with freeadmission no music charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, our reservation was for 6, not 10, as reported by the restaurant and tables were available out front that would accommodate that amount very easily. There was another family that booked their reservation independent of ours who asked to be placed near us, if possible and the wait staff seemed to be able to accommodate this request very easily. In fact, they were offered two separate tables by the staff which my wife thought was an acceptable solution but when the [redacted] noticed it was three women and three children he very abruptly announced that he was the [redacted] and the decision was his and if my wife didn't like sitting in the back room, "they could leave"! I don't know about you, but this so called [redacted] shouldn't be talking to any customer, let alone those that have children with them, in a manner and fashion in which he addressed my family. In addition, it is laughable to suggest that we were behind the piano, when the back room is clearly separated by a wall and we couldn't appreciate any of the music or performances! It is also laughable to suggest that the [redacted] educates his staff when he clearly conducts himself as a tyrant to keep them in fear. Had I been there at the time this was all taking place upon my wife's arrival and had I not made plans to meet up with my wife and family at this particular restaurant to celebrate the New Year a little later in the evening, I would have made some other arrangements immediately, rather than have our New Year's celebration ruined by a surly individual and reward them by giving them our business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Cleopatra's Needle regarding complaint ID [redacted].Sincerely,[redacted]

Review: I write this message in order to complain about an inappropriate debit that was made on my credit card on June *, 2013.I had a dinner at the restaurant Cleopatra's Needle (at [redacted]) and the total amount was US$ 113.12, that should be split on the card MarterCard [redacted] (USD 56.56) and Diners [redacted] (USD 60.00 - including tips).However, was an incorrect debit of USD 56.56 (extra difference), on the in the card DinersClub [redacted] and , even after several attempts, the restaurant does not manifest to correct the error and charge the correct amount.Desired Settlement: To cancel the debt of USD 116.56 in my Credict Card (Diners) and only charge the correct amount of USD60.00.

Business

Response:

In order for us to appropriately respond to the complain we need a copy of credit card receipt or the dinner invoice receipt.

Business

Response:

This is the second email to inform you that we've already issued the credit as you requested($56.56). Attached is a copy of proof and you can check with your bank account. Thank you again for visiting New York and we hope to see you again.

Consumer

Response:

Yes, now received the credit on the credicard invoice.

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Description: RESTAURANTS

Address: 2485 Broadway, New York, New York, United States, 10025

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www.cleopatrasneedleny.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Cleopatra's Needle, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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