Rodeo Fords take to long to fix cars They take two days or more to do simple repairs, warranty work, or recalls I am not only a former customerI saw how the Service Manager, *** *** *** *** would not do anything to help the customer(s) to get their repairs done Many times parts would have to be ordered and the customer would have to come back several times This might be why the dealership Customer Service Index is below 70% to Ford standards All the technician have no since of urgency and to disregard the customer concerns Many times the technician would recommend repairs that did not need to be done I would encourage all customers to fill out their Ford Survey if you're not happy You can also contact Ford direct at * *** *** Keep in mind the Service Department Employee's get PAID off surveys! I hope this helps any future customers
*** *** purchased his vehicle in March of 2014. The vehicle was not equipped with *** ***, *** *** was not included on the window sticker for the vehicle, and *** *** did not pay for *** ***. Like many vehicles, *** vehicle has
places on the dash where controls for certain optional equipment would be if the equipment was installed on the vehicle. The inoperative *** *** button on *** ***'s vehicle is such a control. *** *** was not misled by the inoperable radio button. There was no representation that the equipment was included and he did not question the inoperable radio button until he had had the vehicle for six months. The dealership has offered to sell *** *** the upgraded radio at dealer cost, plus labor, but *** *** has refused. The dealership believes it has been more than fair with *** ***. *** *** ***General Counsel
Mary L*** ***
-0.6pt">General Counsel *** ** *** *** *** *** *** *** *** * *** *** *** January 8, Experian P.OBox Allen, TX Equifax Credit Information Services, IncP.OBox Atlanta, GA TransUnion, LLC Trans Union Consumer Relations P.OBox Chester, PA re: Rodeo Ford, Incre Joyce ***
SSN: 559-80-W Shadow Drive Buckeye, AZ Request to Remove Credit Inquiry Greetings: I am an assistant to Mary L*** ***, general counsel for the Earnhardt dealerships, including Rodeo Ford, IncThe legal department has been asked to respond to a concern expressed by *** ***, through the Revdex.com, regarding a claim of an unauthorized credit inquiry by Rodeo Ford on or about September 27, Ms*** visited Rodeo Ford with an interest in test driving a Ford F-Ms*** completed a credit application but requested Rodeo Ford not to pull her creditHowever, as a result of either a clerical oversight or miscommunication, Rodeo Ford's investigation of MsG*** concern as expressed to the Revdex.com on January 2nd, revealed that Rodeo Ford pulled MsG*** creditRodeo Ford respectfully requests your assistance in removing its September 27lh inquiry from MsG*** credit reportPlease call if there are any further questions Very truly yours,
Mary/Lou C***
Legal Department /mlc
Experian Equifax TransUnion January 8, Page *** ** *** * *** *** *** ***
Drive Revdex.com,
Case No***
N12th Street
Phoenix, AZ
I purchased a *** *** * *** *** pickup from Rodeo FordThis was after several months of looking for a specific type and color of truckFound it here and reasonably pricedScratches were discovered in the drivers side front door window glass during delivery of the truckGeneral sales manager *** *** has a check mailed to me to cover the cost of the glass replacement with *** *** glassI am very happy with my experience and would recommend their dealership to friends and familyThanks again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] I talked with [redacted] the general manager on 1-3-1015, and was a complete waste of my time . For 15 minutes he talked about it was a Ford problem. I did offer him to meet him half way on the price , but did not answer me. He told me to buy an after market radio at one point .I asked him three times what is the bottom line was and he would not answer me. I told him this conversation was a waste of my time and that I would hang up, but conversation did not change . He did not say anything about my 10 conversations with his employee [redacted] who said he would do a trade off with another radio on another vehicle. And finally I did talk to [redacted] when I bought the car that I wanted to hook up the satellite radio.
Sincerely [redacted]
The dealership regrets that [redacted] is dissatisfied with its response. The dealership perceives the offer to provide the upgraded radio at dealer cost, provided [redacted] paid the labor for the installation, which offer was declined by [redacted], to have been a fair resolution of the concern. [redacted]General Counsel
Rodeo Fords take to long to fix cars They take two days or more to do simple repairs, warranty work, or recalls I am not only a former customerI saw how the Service Manager, *** *** *** *** would not do anything to help the customer(s) to get their repairs done Many times parts would have to be ordered and the customer would have to come back several times This might be why the dealership Customer Service Index is below 70% to Ford standards All the technician have no since of urgency and to disregard the customer concerns Many times the technician would recommend repairs that did not need to be done I would encourage all customers to fill out their Ford Survey if you're not happy You can also contact Ford direct at * *** *** Keep in mind the Service Department Employee's get PAID off surveys! I hope this helps any future customers
*** *** purchased his vehicle in March of 2014. The vehicle was not equipped with *** ***, *** *** was not included on the window sticker for the vehicle, and *** *** did not pay for *** ***. Like many vehicles, *** vehicle has
places on the dash where controls for certain optional equipment would be if the equipment was installed on the vehicle. The inoperative *** *** button on *** ***'s vehicle is such a control. *** *** was not misled by the inoperable radio button. There was no representation that the equipment was included and he did not question the inoperable radio button until he had had the vehicle for six months. The dealership has offered to sell *** *** the upgraded radio at dealer cost, plus labor, but *** *** has refused. The dealership believes it has been more than fair with *** ***. *** *** ***General Counsel
Mary L*** ***
-0.6pt">General Counsel *** ** *** *** *** *** *** *** *** * *** *** *** January 8, Experian P.OBox Allen, TX Equifax Credit Information Services, IncP.OBox Atlanta, GA TransUnion, LLC Trans Union Consumer Relations P.OBox Chester, PA re: Rodeo Ford, Incre Joyce ***
SSN: 559-80-W Shadow Drive Buckeye, AZ Request to Remove Credit Inquiry Greetings: I am an assistant to Mary L*** ***, general counsel for the Earnhardt dealerships, including Rodeo Ford, IncThe legal department has been asked to respond to a concern expressed by *** ***, through the Revdex.com, regarding a claim of an unauthorized credit inquiry by Rodeo Ford on or about September 27, Ms*** visited Rodeo Ford with an interest in test driving a Ford F-Ms*** completed a credit application but requested Rodeo Ford not to pull her creditHowever, as a result of either a clerical oversight or miscommunication, Rodeo Ford's investigation of MsG*** concern as expressed to the Revdex.com on January 2nd, revealed that Rodeo Ford pulled MsG*** creditRodeo Ford respectfully requests your assistance in removing its September 27lh inquiry from MsG*** credit reportPlease call if there are any further questions Very truly yours,
Mary/Lou C***
Legal Department /mlc
Experian Equifax TransUnion January 8, Page *** ** *** * *** *** *** ***
Drive Revdex.com,
Case No***
N12th Street
Phoenix, AZ
I purchased a *** *** * *** *** pickup from Rodeo FordThis was after several months of looking for a specific type and color of truckFound it here and reasonably pricedScratches were discovered in the drivers side front door window glass during delivery of the truckGeneral sales manager *** *** has a check mailed to me to cover the cost of the glass replacement with *** *** glassI am very happy with my experience and would recommend their dealership to friends and familyThanks again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] I talked with [redacted] the general manager on 1-3-1015, and was a complete waste of my time . For 15 minutes he talked about it was a Ford problem. I did offer him to meet him half way on the price , but did not answer me. He told me to buy an after market radio at one point .I asked him three times what is the bottom line was and he would not answer me. I told him this conversation was a waste of my time and that I would hang up, but conversation did not change . He did not say anything about my 10 conversations with his employee [redacted] who said he would do a trade off with another radio on another vehicle. And finally I did talk to [redacted] when I bought the car that I wanted to hook up the satellite radio.
Sincerely [redacted]
The dealership regrets that [redacted] is dissatisfied with its response. The dealership perceives the offer to provide the upgraded radio at dealer cost, provided [redacted] paid the labor for the installation, which offer was declined by [redacted], to have been a fair resolution of the concern. [redacted]General Counsel