Cleveland Clinic, Akron General

Back in December of 2020 while my mother (99 yrs. old) was a patient in your hospital, a person came into her (single occupancy room) and stole her 2 day old ($4,600.00) hearing aids, while she was having testing done. The next day I talked with the hospital employee in charge of hospice care and explained the whole story as to what happened. She told me that the hospital would cover the loss.
The next day I was told by this same person that AGMC has a policy of not paying for patient losses while admitted.
I have tried other ways of bringing this episode to light with no avail. When a person is admitted to your hospital, I believe it is your responsibility to be accountable for the patients personal belongings especially when they are out of their room.
I have lost a lot of respect for your facility that I had previously thought to be the number (1) hospital in Akron. Also, I have sent (2) letters to your CEO in Cleveland which he didn't read and passed on to someone else.

Very Disappointed,

Gerald Serdinak
330-724-8777

(Revdex.com Copied from original documentSee attached file.)To Whom It May Concern:We have reviewed the complaint noted aboveOur review indicated that the patient had noted his registration record as he stated in some instancesHowever, this notation was not forwarded appropriately for action.To resolve the concern, we have issued a refund and have contacted the credit reporting agency to remove the itemsA member of our staff has also attempted to contact the patient by phone to advice him of the actionWe are awaiting a return call at this time.Thank you for bringing this to our attention.Sincerely,Rose S [redacted] Director, Patient Financial Services

Initial Business Response /* (1000, 9, 2015/06/25) */
Response to *** *** - Case Number ***
Please consider this a formal response to case number ***
Claimant's date of service was 5/13/
Initial balance for services was $
Anthem adjustment was made
5/29/in the amount of $
Anthem additional adjustment made 6/19/in the amount of $
Initial statement was sent 6/20/reflecting remaining balance of $617.01, and offering a prompt pay discount of 20% if received by 7/7/Discount amount would be Amount to be paid $
Claimant made a payment of $7/01/which was $short of the prompt pay discount
Claimant paid $on 6/2/2015, balance adjusted to reflect prompt pay discount and now has a balance
Initial Consumer Rebuttal /* (3000, 11, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Akron General has a mistake in their accounting systemI never paid Akron General My payment was made on July for $confirmation # *** through my bank auto payThis IS THE ONLY PAYMENT I HAVE EVER MADE TOAKRON GENERALTherefore Akron General owes me $I have tried to explaining this to the collections company multiple timesI believe Akron General made an error inputting my payment, possibly mixing it up with someone elses paymentI have opened an investigation with my bank, who in turn called the collection agency to verify my payment of on July
My bank investigator was told that payment was applied to a different account,(account number was on the check) and the payment of that I paid was shortAGAIN, I HAVE NEVER PAID A CHECK to AKRON GENERAL FOR I have multiple statements from Akron showing I made payment on July 1, and I did, for They have documented I paid 485.17, which is incorrect and I have a bank statement to prove itThis statement was faxed to ***, supervisor assigned to my account at fax: 330864-My bank has also called and verified I made this paymentThe account number *** is the account I paid my Juy payment toThe account statement from Akron General reflects the exact account number, with a payment being logged, also on JULY but the input the WRONG AMOUNT! I ended up paying the lousy after Akron sent me to two different collections agencies just because I wanted them off my back!
A patient should not have to go through this ridiculous frustrationI have cancelled payment history proving what I paid and they still are refusing to accept this proof AGAIN, I HAVE NEVER MADE ANY OTHER PAYMENT TO AKRON GENERAL- I have verified this by going through all my bank statementsIt's clearly a mistake on their part as my bank statement reflects JULY payment, their OWN STATEMENT reflects a JULY payment, however the payment amount differsI have bank proof of payment, what does Akron General have? I would like my refund
Final Business Response /* (4000, 17, 2015/07/15) */
Ms*** received two statements from Akron General Medical Center on 6/20/for two different dates of service (dos)Acct ***, DOS ***, and Acct ***, DOS ***
Dos 5/6/showed a balance due of $if paid by 7/7/14, or $if paid after that date
DOS 5/13/showed a balance due of $if paid by 7/7/14, or $if paid after that date
An E-check in the amount of $was received on 7/1/showing as payment for dos 5/6/
This payment was electronically posted with no human intervention to DOS 5/6/This payment on this dos created a credit balance on the accountAnd, because the payment created an overpayment on the account, the system did not post the discount which would have created an even bigger credit balance
On 7/10/14, the overpayment was transferred to the 5/13/dosBecause this was after the deadline for the reduced payment, the system did not recognize a discount
Problem #1: Ms***s original payment as received from the bank did not indicate any distribution for payment other than to dos 5/6/
Problem #2: Staff working the credit balance accounts did not recognize that her full payment of $was her payment in full for both accounts at the discounted amount
Problem #3: on 6/3/Ms*** was given the original discount amount on dos 5/13/14, but the discount of $was never applied to the 5/6/dosMs*** subsequently paid the $8.44, but this amount will be refunded to her

Initial Business Response /* (1000, 8, 2015/11/11) */
Upon review of the provided information, this complaint will have to be addressed directly with the physician as the physician office practices are not managed by Akron General Medical Center
Initial Consumer Rebuttal /* (2000, 10,
2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thats what I thoughtBut this business should not do business with a company or practice that does this to its patientsDue to the neglate from this office I will have to take legal stepsThank you

Initial Business Response /* (1000, 5, 2015/10/12) */
Dear Claimant,
Please note that Payment Monitoring Services has been acquired by PayMed Solutions, IncYou should be receiving a statement outlining your account details and the transition of your payment agreementWe have asked PayMed to
reach out to you via telephone however if you are in need of further explanation please contact Mike Tanker at *** ext ***
We apologize for any inconvenience this transition has caused

(Revdex.com Copied from original document. See attached file.)To Whom It May Concern:We have reviewed the complaint noted above. Our review indicated that the patient had noted his registration record as he stated in some instances. However, this notation was not forwarded appropriately for action.To...

resolve the concern, we have issued a refund and have contacted the credit reporting agency to remove the items. A member of our staff has also attempted to contact the patient by phone to advice him of the action. We are awaiting a return call at this time.Thank you for bringing this to our attention.Sincerely,Rose S[redacted]Director, Patient Financial Services

I am rejecting this response because: My Power of Attorney called them back multiple times requesting the following they promised to fulfill: 1. refund check        2. letter stating there was no debt owned to correct the credit bureaus and credit report  They have failed to this date to fulfill their good faith duty

(Revdex.com received the following emails and a phone call from the business.)Good morningI am unsure why you may not have received my email but the case with me [redacted] is closed. Her care and treatment were appropriate .And I have forwarded her a letter explaining this to her as well as a phone call.If...

you should have any further questions please call me at the number below[redacted] [redacted] From: [redacted], [redacted] Sent: Monday, March 06, 2017 9:59 AMTo: '[redacted]'Subject: regarding letter Ms. [redacted]Just an update regarding the patient letter that I just received on Thursday of last week from Ms. [redacted]. I am still in the process of investigating her complaint and as soon I have completed the investigation I will reach out to the patient and let her know the results of her investigationThank you[redacted] [redacted]