Cleveland Equipment Sales Attachments6:PM to me, [redacted] Good Afternoon [redacted] , I just received the attached letter from you in the mail todayThe complainant ( [redacted] called me about weeks ago regarding some items we have for sale on ***After providing a quote, he called back demanding free shipping, which was never part of the quoteHe then told me he did not want to purchase anything unless it was shipped for free and any [redacted] fee’s I would have been charged were also deducted from the total sales amountI simply told him that we do not ship freight items for free and that I already discounted all items because he was wanting to purchase several at a timeHe was apparently not happy with this answer and demanded free shipping because another competitor was offer “free shipping” on similar itemsHe then told me he would be purchasing this equipment elsewhereThree days later he called back and ordered these items (via his financing company) from meSomewhere in between the original quote and his order being placed days later, he must have filed this complaint with you folksI have copied Mr [redacted] of [redacted] Funding (finance company being used by [redacted] on this emailHe is well aware of this situation for he has been going back and forth with myself and Mr [redacted] from the beginning [redacted] Funding is scheduled to cut me a check for this transaction tomorrow or Thursday of this week***, I have great concerns regarding this transaction with [redacted] Not only because he filed this complaint with the Revdex.com, but because he comes off as the type of person who is never satisfied if the doesn’t get this “his way”I fear that if we go through with this transaction, he may be the type of person to file another complaint of demand more money back if heaven forbid the delivery was delayed a day or the freight carrier scratched an item (something that would be completely out of my control)In any event, the guy sounds a bit disgruntled and angry at the world for whatever reasonI do everything I can to keep my customers satisfied and to be up front, honest, and polite with everyoneI have been in business doing this for over years (years under Cleveland Equipment) and have always treated all my customers with honesty and integrity [redacted] , I would really like to have this issue addressed and resolved ASAP .the last thing I want is a bad reputation because someone didn’t get what they demandedPlease contact me at your earliest convenience to discussBest regards, Jeff Von L [redacted] CLEVELAND EQUIPMENT LLCP.OBox Towpath RoadCleveland, OH 44147Phone: (440) 627-6366Email: [email protected]
Cleveland Equipment Sales <[email protected]>Attachments6:13 PM to me, [redacted] Good Afternoon [redacted], I just received the attached letter from you in the mail today. The complainant ([redacted] called me about 2 weeks ago regarding some...
items we have for sale on [redacted]. After providing a quote, he called back demanding free shipping, which was never part of the quote. He then told me he did not want to purchase anything unless it was shipped for free and any [redacted] fee’s I would have been charged were also deducted from the total sales amount. I simply told him that we do not ship freight items for free and that I already discounted all items because he was wanting to purchase several at a time. He was apparently not happy with this answer and demanded free shipping because another competitor was offer “free shipping” on similar items. He then told me he would be purchasing this equipment elsewhere. Three days later he called back and ordered these items (via his financing company) from me. Somewhere in between the original quote and his order being placed 3 days later, he must have filed this complaint with you folks. I have copied Mr. [redacted] of [redacted] Funding (finance company being used by [redacted] on this email. He is well aware of this situation for he has been going back and forth with myself and Mr. [redacted] from the beginning. [redacted] Funding is scheduled to cut me a check for this transaction tomorrow or Thursday of this week. [redacted], I have great concerns regarding this transaction with [redacted]. Not only because he filed this complaint with the Revdex.com, but because he comes off as the type of person who is never satisfied if the doesn’t get this “his way”. I fear that if we go through with this transaction, he may be the type of person to file another complaint of demand more money back if heaven forbid the delivery was delayed a day or the freight carrier scratched an item (something that would be completely out of my control). In any event, the guy sounds a bit disgruntled and angry at the world for whatever reason. I do everything I can to keep my customers satisfied and to be up front, honest, and polite with everyone. I have been in business doing this for over 15 years (2 years under Cleveland Equipment) and have always treated all my customers with honesty and integrity. [redacted], I would really like to have this issue addressed and resolved ASAP….the last thing I want is a bad reputation because someone didn’t get what they demanded. Please contact me at your earliest convenience to discuss. Best regards, Jeff Von L[redacted]CLEVELAND EQUIPMENT LLCP.O. Box 411604001 Towpath RoadCleveland, OH 44147Phone: (440) 627-6366Email: [email protected]
Cleveland Equipment Sales Attachments6:PM to me, [redacted] Good Afternoon [redacted] , I just received the attached letter from you in the mail todayThe complainant ( [redacted] called me about weeks ago regarding some items we have for sale on ***After providing a quote, he called back demanding free shipping, which was never part of the quoteHe then told me he did not want to purchase anything unless it was shipped for free and any [redacted] fee’s I would have been charged were also deducted from the total sales amountI simply told him that we do not ship freight items for free and that I already discounted all items because he was wanting to purchase several at a timeHe was apparently not happy with this answer and demanded free shipping because another competitor was offer “free shipping” on similar itemsHe then told me he would be purchasing this equipment elsewhereThree days later he called back and ordered these items (via his financing company) from meSomewhere in between the original quote and his order being placed days later, he must have filed this complaint with you folksI have copied Mr [redacted] of [redacted] Funding (finance company being used by [redacted] on this emailHe is well aware of this situation for he has been going back and forth with myself and Mr [redacted] from the beginning [redacted] Funding is scheduled to cut me a check for this transaction tomorrow or Thursday of this week***, I have great concerns regarding this transaction with [redacted] Not only because he filed this complaint with the Revdex.com, but because he comes off as the type of person who is never satisfied if the doesn’t get this “his way”I fear that if we go through with this transaction, he may be the type of person to file another complaint of demand more money back if heaven forbid the delivery was delayed a day or the freight carrier scratched an item (something that would be completely out of my control)In any event, the guy sounds a bit disgruntled and angry at the world for whatever reasonI do everything I can to keep my customers satisfied and to be up front, honest, and polite with everyoneI have been in business doing this for over years (years under Cleveland Equipment) and have always treated all my customers with honesty and integrity [redacted] , I would really like to have this issue addressed and resolved ASAP .the last thing I want is a bad reputation because someone didn’t get what they demandedPlease contact me at your earliest convenience to discussBest regards, Jeff Von L [redacted] CLEVELAND EQUIPMENT LLCP.OBox Towpath RoadCleveland, OH 44147Phone: (440) 627-6366Email: [email protected]
Revdex.com:Consumer responded by phone 5/26/16-LL
Consumer states that the complaint has been resolved.
Regards,
*** ***
Cleveland Equipment Sales <[email protected]>Attachments6:13 PM to me, [redacted] Good Afternoon [redacted], I just received the attached letter from you in the mail today. The complainant ([redacted] called me about 2 weeks ago regarding some...
items we have for sale on [redacted]. After providing a quote, he called back demanding free shipping, which was never part of the quote. He then told me he did not want to purchase anything unless it was shipped for free and any [redacted] fee’s I would have been charged were also deducted from the total sales amount. I simply told him that we do not ship freight items for free and that I already discounted all items because he was wanting to purchase several at a time. He was apparently not happy with this answer and demanded free shipping because another competitor was offer “free shipping” on similar items. He then told me he would be purchasing this equipment elsewhere. Three days later he called back and ordered these items (via his financing company) from me. Somewhere in between the original quote and his order being placed 3 days later, he must have filed this complaint with you folks. I have copied Mr. [redacted] of [redacted] Funding (finance company being used by [redacted] on this email. He is well aware of this situation for he has been going back and forth with myself and Mr. [redacted] from the beginning. [redacted] Funding is scheduled to cut me a check for this transaction tomorrow or Thursday of this week. [redacted], I have great concerns regarding this transaction with [redacted]. Not only because he filed this complaint with the Revdex.com, but because he comes off as the type of person who is never satisfied if the doesn’t get this “his way”. I fear that if we go through with this transaction, he may be the type of person to file another complaint of demand more money back if heaven forbid the delivery was delayed a day or the freight carrier scratched an item (something that would be completely out of my control). In any event, the guy sounds a bit disgruntled and angry at the world for whatever reason. I do everything I can to keep my customers satisfied and to be up front, honest, and polite with everyone. I have been in business doing this for over 15 years (2 years under Cleveland Equipment) and have always treated all my customers with honesty and integrity. [redacted], I would really like to have this issue addressed and resolved ASAP….the last thing I want is a bad reputation because someone didn’t get what they demanded. Please contact me at your earliest convenience to discuss. Best regards, Jeff Von L[redacted]CLEVELAND EQUIPMENT LLCP.O. Box 411604001 Towpath RoadCleveland, OH 44147Phone: (440) 627-6366Email: [email protected]